Is there a period of time that an isp must provide a mac code? O2 called me today to say the first one failed, or some such excuse and they will have to try it get it from BT again, I asked for my mac code a day ago now. Any ideas would be appreciated so i can through fact rocks at them ;)
Five working days, Gary.
http://www.ofcom.org.uk/advice/codes/bb_migration/
After which you can go to Ofcom. The period of notice starts from the day you request the MAC, the validity is 30 days from when it's issued.
Cheers Guys, its one of those sit and wait games and since today they called me then passed me to 3 different people I'm full of confidence ::) cant wait to migrate back. Thanks for your help and if needed I'll wave the Ofcom stick, but I'm sure they will get thing sorted before that.
The clock starts with your first request, Gary, no excuses, no letouts. :evil:
Well
Quote from: Rik on Mar 11, 2009, 23:44:36
The clock starts with your first request, Gary, no excuses, no letouts. :evil:
They have 4 days...well three from 10am tomorrow >:D
Tuesday, then. :)
Quote from: Rik on Mar 11, 2009, 23:49:34
Tuesday, then. :)
They called and said today ::) like they can know when BT are going to send it to them :eyebrow:
They should be able to generate it on the spot, Gary.
Time for a call me thinks, thanks the the information Rik....how it "failed" yesterday after 24 hours since the original request I do not know, but it has not filled me with confidence I must admit Rik :(
If they have access to the BT systems, which they should have, they can generate for you immediately.
I have it :solved: now to call IDNet :fingers:
Result. :thumb:
Yay ;D should be back with you next Wed/Thursday :thumb: thanks for the info, Rik. Waving the Ofcom word seemed to hurry O2 loads.
It often does. ;)
Maybe i've just been damn unlucky over the years but i had to threaten my first ever ISP AOL with a solicitor to get my MAC, they flatly refused to answer my emails, phone calls etc but i finally received it by an email 21 days later...the email contained my MAC and absolutely nothing else, never seen so much white space before.
And my last ISP -SKY took 9 days to answer me by email and that wasn't a reply to the original email, which somehow got lost in the system. The poor dears in sales were so upset in losing me they immediately signed me up for their phone service and 2 SKY TV mixes without my knowledge.....all of which i've been receiving for 3 years already.
Go figure....
I think you'll find IDNet a breath of fresh air, Dave. :)
I second that!
amazingly a MAC code was the one thing i didn't have a problem getting from Tiscali Though i did break there acceptable use policy a couple of time to get the email saying there were willing to give me one
:evil:
There are more ways to skin a cat...
Quote from: Rik on Mar 28, 2009, 09:26:05
:evil:
There are more ways to skin a cat...
and eat them :evil: :food: :food2: :cheers:
I'm not that hungry, Alf. :)
Strangely enough when my sister left Pipex/Tiscali, her MAC arrived within the statutory 5 days. The move to iDNet took 3 days from when she let them know the code.
Amazingly trouble free, considering the problems other have had with Tiscali.
They do it to confuse us, Tac. :)
When I left F2S, I rang the helpdesk and was sent the code whilst I was on the phone.
IDNet would do the same.
I got three MACs out of Tiscali/Pipex, none of which were valid. One was sent as a result of going to OFCOM. After 6 months of pulling my hair out I had a second phone line installed.
Be* to be fair did send me a MAC via email within a few hours of the request.
Entanet were good to leave because you could get a Mac via the control panel. :)
Amongst other reasons. ;D :out: