The last hour or so my speeds have droped right down. Anyone else having a problem ? My stats are all normal but I am just geting over a meg download speed.
6179 Download
373 Upload.
No point in quoting my figures, they're always bad, but I'm at the top end of my range right now.
show off. I cant borrow some of that can I.
Yes old bill,
Same here this afternoon.
Are you both in the same area I wonder?
I am in Surrey - Weybridge exchange, of which is "Green".
Speed is increasing again now.
It wasn't a major problem for me.
Well that is a million miles away from me, I couldn't afford a garage in Weybridge.. :laugh: :banana2:
Ah, but could you afford a connection to IDNet? :)
Wonder whether this is one of BT's 'little problems'?
I am just outside Weybridge,
I certainly could not afford to live there.
Well I live in Suffolk. My speeds are still >:(
Have checked my exchange one site says its green and one site says its red.
Hey if we club together perhaps we could get a shed in Weybridge. ;D
also struggling to hit 1.5mb speeds... :(
6221kbps here using Giganews speed test.
1500kbps here, same tester
Well I have a problem someware. My sync is the same but my speeds are lousy. Have been since about 14.00. VERY large amount of errors on lint might have something to do with it.
Link Information
Uptime: 3 days, 11:45:15
Modulation: G.992.1 Annex A
Bandwidth (Up/Down) [kbps/kbps]: 832 / 5,696
Data Transferred (Sent/Received) [MB/GB]: 246.74 / 2.18
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 29.0 / 48.0
SN Margin (Up/Down) [dB]: 8.0 / 5.5
Vendor ID (Local/Remote): TMMB /
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 2 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 1,744 / 0
FEC Errors (Up/Down): 1,628 / 567,061,031
CRC Errors (Up/Down): 496 / 2,470
HEC Errors (Up/Down): 416 / 2,163
I get this when I log in to the BT speedtester
Unexpected result received when querying the network to find your services connection details. Please try again shortly
Have been geting that all afternoon
I was thinking of building a pre-fab shed in Weybridge. What's the local like?
Can anyone log in to the BT speed test all I get is this message.
Unexpected result received when querying the network to find your services connection details. Please try again shortly
The Queens Head in Thames Street is a nice pub.
Quote from: old Bill on Feb 03, 2007, 07:57:20
Can anyone log in to the BT speed test all I get is this message.
OK here, but very slow to respond.
Quote from: old Bill on Feb 03, 2007, 07:57:20
Can anyone log in to the BT speed test
Fine here this morning Bill.
Reminds me that I still haven't got back the 1/2Mb I lost with the new cable ;D
I wish it was only half a meg. Have lost 2.5-3 meg and upload speeds have gone out of the window. I wish BT would just put in a new line and sort out all the problems once and for all. :(
I realy do not want to leave Idnet. But if my line is going to such a pain I might have to look for a ISP with better support hours. I tried leaving my router unplugged overnight but still slow.
At the end of the day, I doubt any ISP can fix your BT line old bill.
The only realistic option may be to move near to a BT exchange.
I know when I moved here some 30 years ago, I never for once thought that the BT Exchange just down the road would have any real benefit, it obviously has.
I know. I need a new line (fat chance). The only 2 thing which get to me are i am paying about £90.00 pm for a service which is hit,miss or maybe.(not Idnets fault) And as I said when things do go wrong which they seem to quite often it would be nice to get help at the weekend.
The only problem with that is that, if it's a line issue, IDNet wouldn't be able to do much until Monday. There is an emergency 'out of hours' number iirc.
But as i still have a connection I will call them on Monday.
I agree that there is definately something wrong now. It's before 6:30am on Sunday morning and I'm downloading from Giganews. The speed history graph looks like the Himalayas, with speeds thashing between 200kBytes/sec and 812kBytes/sec. Ever since I've been with IDNet, I have never seen anything but an absolutely rock-solid 840kBytes/sec, until now that is. It's not just Giganews either: the BBMax speedtest also swings wildly between similar extremes.
Nothing my end has changed. Exchange is on Green (thought, like I say, it's 6:30am, so exchange contention shouldn't be kicking in anyway), router is synching solid at 8128, noise margin 15.5dB, non-interleaved, 0 errors.
What do you reckon guys? Is this down to IDNet's central congestion? Went through this with Acquiss/Entanet and came here instead. Hope it wasn't out of the frying pan and into the fire.
Strange, my line never varies at any time of day, always around the 6200 Down and 370 up speeds.
Now when I was with minusnet, well those speeds were but a dream.
I have steady, if unspectacular, speeds and always have had since I joined. No doubt, some users are experiencing the effect of the 'missing central', but I suspect that other, external factors may be in play here, ie BT's network.
Well my speeds are still :( . What I find strange is that I am able to log in to the BT speedtester and it runs but just cannot get any results. It is allmost as if I dont have a profile. Has anyone else had this message after logging in.
Unexpected result received when querying the network to find your services connection details. Please try again shortly
This all I have been getting since Friday. Even tried at 5.00 this morning.
The BT speedtester seems more temperamental than an opera diva on speed. :) I honestly think the only thing you can do is phone CS tomorrow. We don't have the diagnostic tools available to try and identify your problem, sorry.
I was just wondering if the speedtester was down again or if it was something to do with my line. I am sure C/S will sort it out. I will ask Miriam to sort it out.
Good luck, let us know how you get on.
those of you with speed problems, is your logins <user>@uk.idnet.dsl4? :)
Quote from: wrtpeeps on Feb 04, 2007, 11:48:02
those of you with speed problems, is your logins <user>@uk.idnet.dsl4? :)
I'm on the DSL4 log in and don't have any speed problems, i would be surprised if this is the cause of the problems.
I'm with Max, same login, no problems. I still think you need to look to your wiring, and remember that, if I have read all your posts correctly, you are still in your training period.
Same login, no probs at all.
Same here. Same login, but no speed problems.
I suspect that Old Bill is being repaid by the divinities for something he did in a previous life ;D
And I also suspect that if I were the England Manager, I would have to resign for saying that. ;D ;D ;D
Which England manager though? ;)
ANY
Unless I'd just won the world cup and then I could say anything I liked ;D
Brian Ashton's walking on water this morning - or, at least, paddling. :)
same login and no problems...
on a side, i thought everyone had the uk.idnet.dsl4 login?
I've always assumed they would have, Lance, but I suppose it's possible that the business products, say, use a different one.
I did discover this week that Orange uses the same @fs login that Wanadoo/Freeserve used to - so some things never change.
I thought there was at least one other one, and the load rebalancing involved some people changing from one to another.
My guess would be that the load-balancing was an internal job, transparent to the users. If IDNet had to give people new logins every time they wanted to make a change, it would be very cumbersome.
apparently theres also one @idnet.net or something...
Do you know who uses it? As I said above, I wonder whether the business products have a different login?
no idea. I read in some other forums someone saying that some users (possibly really old users?) use @idnet.net logins, or as you say, could be business use it
I'm an old user, just haven't been with IDNet for long yet. :)
i mean long time users :D
That's much better. ;)
or maybe idnet dont want to stress you oldies into having to type too much, so they give you shorter usernames? ;)
Careful! ;) OTOH, I have the long form, maybe they consider me youthful?
Well not very happy at the moment. I sent email to C/S this morning saying about the problems I had. I then recieved a email back telling me to run BT speedtester (which wont run). I then gave them a call and they were busy not waiting for a call back.
Well its now over 2 hours since I called C/S and I still not have recived any call or reply to my second email. I was thinking that Idnets C/S was diffrent to some other ISPS looks ike i was wrong. I have had more help off ADSL 24 (thinking of moving to them if things dont get better) than I have off C/S. :(
ADSL24 is a "reseller" for Entanet of where I moved from.
If you have a line problem, the problem will move with you.
True, but at least it might get sorted out.
To be blunt old bill, if you have a BT line fault, then no ISP on the planet is going to be able to sort it, wherever you go..... it will just follow you.
You are the only person that I have come across that has said anything bad about IDNet Customer Support.
Sorry if that sounds harsh, but that is how I see things.
You could ask IDNet to lower your connection speed, or perhaps more you onto another server could you not? Do you have Sky? (This can effect the line).
Well if they had called me back I would not have to. I like Idnet but have had a problem since Friday and I have not had any response from C/S. If my line is to much of a pain then fine I will go elseware.
Quote from: old Bill on Feb 05, 2007, 13:48:32
True, but at least it might get sorted out.
If I'm feeling impatient, Bill, I don't wait for people to call me back. If I deem sufficient time has passed, I chase. IDNet may not have an answer for you yet, and may be waiting to call you until they do, but the quickest way to find out is to ask.
I have rung a couple of times and also sent a email. But tech support are busy and will call me back. Hence I am a bit fed up.
Quote from: old Bill on Feb 05, 2007, 14:14:22
Well if they had called me back I would not have to. I like Idnet but have had a problem since Friday and I have not had any response from C/S. If my line is to much of a pain then fine I will go elseware.
Bill, none of us are privvy to your communication with IDNet, however I thought that we had established that your problem was down to your BT line, how can IDNet, or any ISP do anything about that?
By all means " go elsewhere ", but in all honesty, I don't think it will cure your speed problems.
Just my 2p's worth.
Once I have spoken with C/S then they can fault the line. All I reiceved today was a email first thing telling me to run the BT speedtest which I am unable to do. Thats why I need to talk with C/S.
Have you tried being politely insistent, or asking to talk to Simon?
Your experience is very untypical of IDNet.
As a last rersort have sent a email asking for my Mac code. I REALY DO NOT WANT TO LEAVE but it seems as if its the only way to get though.
Quote from: old Bill on Feb 05, 2007, 14:58:14
As a last rersort have sent a email asking for my Mac code. I REALY DO NOT WANT TO LEAVE but it seems as if its the only way to get though.
Good luck with your new provider then Bill, pop back in and let us know how you get on.
Cheers
Inactive.. ;)
Have spoken to C/S at long last. Miriam is on the case.
Did they call you, Bill, or did you have to call them?
I called them.Looks like they did not recieve my email sent this morning. They were busy which is why they did not return my call.
The problem with email is that we all assume that it will get there, but sometimes, just like snail mail, it doesn't. That's why I recommend calling when something is urgent.
From what has been said previously, I wouldn't hold out much hope of any ISP being able to fix your problem Bill, I hope I am wrong for your sake.
My gut feeling is that you are just chasing circles.
Personally, I reckon that if you cannot get BT to install some new infrastructure, then you are stuffed.
May Miriam prove me wrong.. ;)
Alternative ending:
Miriam may prove me wrong. :)
....and that Rik... :laugh: :laugh:
Ok BT cannot find any fault. Still cannot run BT speedtest. Ran 1 speedtest and got a download of 4469 ran a diffrent one (BB Max) and download was 2.6 this was within 10 seconds of each other. Which do i believe ?
Quote from: old Bill on Feb 05, 2007, 17:00:19
. Which do i believe ?
They both could be right.
That could be the effect of contention either at your exchange or anywhere down the line.
Whatever speed your line is, you won't always get the same result.
Oh well at least they all match now back down to 1-1.5 meg. Might just go back to a fixed rate line. A lot less grief and a lot cheaper.
Bill
It's impossible to give you any more advice here, you really need to sort this out with IDNet/BT. All you have posted suggests exchange contention to me, and if that's the case, IDNet won't have much luck with BT. :( Neither would any ISP of course.
Continually running speed tests will only serve to demonstrate the contention, they won't move you forward. If you feel a fixed-rate line might be better, then go for it, you can always switch back to Max. The best thing is to decide what speed is acceptable to you, and then decide whether you can get that from Max or fixed-rate. Once you have made your decision, try and enjoy using your connection rather than worrying about how it's doing - I gave that up long ago, there are too many variables I can't control.
Quote from: old Bill on Feb 05, 2007, 14:58:14
As a last rersort have sent a email asking for my Mac code.
Why?
You haven't given them time to help you, they may be very busy at the moment they have more capacity coming anytime and may be a bit tied up with that.
Its a free number ring and insist you talk to someone.
You are the first person ever to complain about Customer Support i have always found them very helpful and talk to me straight away ???
Calm down Max, it's not personal :laugh:
Quote from: Nerval on Feb 05, 2007, 18:46:54
Calm down Max, it's not personal :laugh:
Mate I'm the calmest person in Calmville :laugh:
Have a :coffee:
Hi Old_Bill
Sorry we didn't get back you right away this afternoon and we have still not received your email from this morning...
With regards your drop in speed, unfortunatly we have no control over your sync speed and precious little influence over your profile (throughput). Please remember that BT state that Max is expected to perform at the same speed as the fixed-rate 2Mbps service during busy periods.
BT will only entertain a fault condition if your sync speed drops below the Fault Threshold Rate (30% of your MSR). If we try to report a slow-speed fault above that level BT simply reject ticket.
We can work with you to try to narrow down a possible cause in drop in sync: electrical interference etc. but we are really at the mercy of the DLM (Dynamic Line Management) systems to set and adjust your profile to losely match your sync speed.
With your level of attenuation and low noise margin you are particularly susceptible to variations in your sync/profile. I am afraid that is just the nature of the technology. Your line could probably best provide a predictable and stable speed if you were to regrade to the fixed-rate service rather than rate-adaptive service.
Regards
Simon
Thanks Simon,
The strange thing is there was no loss of sync at my end. My speeds which up untill Friday had held steady just dropped like a stone and have been up and down since. My exchange is green and the router is plugged in to the master socket.
Well, you last logged-in at 15:53 today. It is likely that your router re-sync'd at that time if not before.
Simon
Thanks Simon,
Still cannot get on to the BT speedtester but have tried a couple of others which put my download speed at 2-2.5 meg. Which is a lot lower then it was last week.
Quote from: old Bill on Feb 05, 2007, 21:02:21
Thanks Simon,
Still cannot get on to the BT speedtester but have tried a couple of others which put my download speed at 2-2.5 meg. Which is a lot lower then it was last week.
For crying out loud Bill, you have a lousy line, you are just going to have to live with it, i'm afraid.
Rik has a lousy line as well, it is just a fact of life.
Nobody can fix it, so you are just going to have to live with it, there really isn't any point in whinging on here every day about something that nobody has any control over.
I know that sounds harsh, but it is the bottom line truth of the matter, as I see things.
I have to agree, Inactive. My line lost sync overnight, the result is that I am now on a 2500 profile rather than a 3000. Am I going to phone Simon to demand action? Of course not. I knew I was always going to struggle for speed given the characteristics of my line.
With Max, I get 2.5 - 3 times the speed I got on fixed-rate plus, of course, the faster upload. I can live with that - I have to live with that!
I consider my line to be poor also - I only sync ~3000 but it is stable. Like inactive and rik have said, if its a poor line (by which i mean you can't sync very high but has low errors) there is not much IDnet or any other ISP can do about it.
Quote from: lance on Feb 06, 2007, 13:16:02
there is not much IDnet or any other ISP can do about it.
No, our only hope is BT coming round with a big drum of copper cable to do a backhaul to the exchange - and that is not going to happen unless the Govt decides that every home has to have a super-fast connection. Shame really. :(
Ok your opinions please. This IS NOT A GO AT IDNET. I ran BT speedtester at long last it said around 4 meg download so did the Thinkbroadband s/t . I ran BBmax speed test. Speedtest.net Giganews s/t and they all said 2-2.5. Now i know that speeds can vary but they have all be giving the same results snce Friday and test have been run one after each other. Could there be a problem on my system which is causing false results? When i ran the Irish s/t it said that there were Jave errors.
False results are always possible, Bill, check for Java updates. More commonly, the variation is just down to the route the traffic takes, the server load at the speedtester and general network traffic/congestion at the time you do the test. My speeds are generally fairly stable at 2400kbps or 2800kbps, depending on which profile I'm on (I sync at the borderline area between two). However, some days, I can see that speed drop to around 700kbps, usually when the kids get home from school.
Its just strange that I am getting such different results from the testers. I know they will all give a slightly different result but 2.5 meg is a bit high. And its not just on one day. Just ran ThinkBroadband and it said 4.1 as soon as that had finished i ran BBmax which up to Friday i had allways found very good that said 2.5 meg. This is in the middle of the day when most people are at work or school.
You may be on an exchange which is congested or possibly has a lot of business connections, Bill. Max will always show variations in speed, hopefully not large ones most of the time, but as I said, I can see a 75% drop in speed under some conditions. I try not to worry too much about speed tests once I'm satisfied I've done all I can to optimise my end of things. One thing which might have affected you is a BT outage - if you ask CS, they will be able to tell you if there have been any reports from BT.
PROBLEM SOLVED. Having had a long chat to C/S I changed back to my old Netgear router. My speeds are now back to normal and all match up from speedtest to speedtest. Has anyone else has a problem with their Speedtouch 585 ?
Thank heavans for that Bill...sorted... 8)
Yes just have to send the 585 back to Idnet so they can find out what went wrong.
Quote from: old Bill on Feb 08, 2007, 15:11:13
Has anyone else has a problem with their Speedtouch 585 ?
I've heard of people having problems with all brands of router, Bill. Before Max I was using a Draytek 2600+, but that was very unstable for me with Max. The humble Netgear DG834, otoh, proved to be rock solid. Max seems to need all the help it can get, and matching the router chip set to the DSLAM often works wonders.
Glad you're now sorted, at least you know it's a BT issue, not an IDNet one.
Well Bill, what on earth are you going to post about now then??? ;D
Surprised at the router as mine is even better than the Netgear.
Just goes to show that with Max you never can tell.
I WILL GO ON RECORD AND SAY I AM VERY SORRY FOR BLAMING IDNET.
Good for you, Bill. Have a karma. :)
Quote from: old Bill on Feb 08, 2007, 15:31:38
I AM VERY SORRY FOR BLAMING IDNET.
Well wasn't it their router? So in a way it was their fault.
Well I have to find a new router now. I am using a OLD Netgear. Can anyone recomend a decent one ?
Bill
If that one works, I'd stick with it till you have to change.
As you've seen, what is good for some gives nothing but problems for others (i.e. you). I'd recommend the Speedtouch 585, as would quite a lot of people, so there you go.
I really would stay as you are and enjoy your stable line for a bit before risking it all again.
Seconded, £130 Draytek was rubbish on my line, £50 Netgear is great. It's just a case of what works for you Bill.
I use a BT Voyager 2100, someone had probs with one a while back, but mine has been rock solid.
Better the devil you know Bill, keep your old Netgear.
Can anyone please tell me what all this means ?
System Up Time 01:15:38
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 54770 83700 0 4363 23601 01:14:40
LAN 10M/100M 651 0 0 23 0 01:15:34
WLAN 11M/54M 85407 57530 0 23758 4366 01:15:27
ADSL Link Downstream Upstream
Connection Speed 5600 kbps 832 kbps
Line Attenuation 47 db 15 db
Noise Margin 5 db 8 db
Quote from: old Bill on Feb 08, 2007, 16:15:20
ADSL Link Downstream Upstream
Connection Speed 5600 kbps 832 kbps
Line Attenuation 47 db 15 db
Noise Margin 5 db 8 db
The bottom bit of the screen is what you really need to know about, Bill. Keep an eye on the uptime for the WAN at the top, this will tell you if the line has lost sync ever, but by default, this is also recorded in the log.
Your d/s sync speed is 5600kbps (almost twice mine!). For that sync speed, you will get a BRAS/IP profile of 4500 (anything between 5120 & 5695 will give you the same profile). Knock off about the ATM overheads, so you should see speeds around 4200kbps, it can vary a little either way depending on errors on the line.
Your attenuation, at 47db, is 8db less than mine, hence the higher sync speed. Your d/s margin is a little low, target will normally be 6db, but Netgears do tend to drop over time, while still holding the line. General consensus is that it's the reading that's drifting more than the noise margin. However, you will see the noise margin tend to drop during the hours of darkness.
Your u/s sync figure is the standard for Max at 448. The u/s attenuation is reported wrongly by the browser interface on Netgears and is usually double that displayed, eg 30db. The figure that worries me is your u/s noise margin, this should be much higher, eg mine is 21db. Because of the speed and frequencies involved, u/s margins are generally much higher than d/s. Yours suggests you have a bad line. Whether anything can be done about it is another matter, BT will probably take the view that it's in spec.