IDNetters Forums

Technical News & Discussion => IDNet Help => Topic started by: gyruss on Feb 10, 2009, 22:34:11

Title: Loss of connection?
Post by: gyruss on Feb 10, 2009, 22:34:11
Anyone else just had an outage of internet connection in the last 10 mins?
Title: Re: Loss of connection?
Post by: David on Feb 10, 2009, 22:34:58
Yes I just got back  here
Title: Re: Loss of connection?
Post by: Glenn on Feb 10, 2009, 22:35:04
Yep, for about 5 mins between 10.27 - 10.32
Title: Re: Loss of connection?
Post by: karvala on Feb 10, 2009, 22:37:42
Yes, here too.
Title: Re: Loss of connection?
Post by: psp83 on Feb 10, 2009, 22:38:21
here too, had it a few times tonight.
Title: Re: Loss of connection?
Post by: juiceuk on Feb 10, 2009, 22:39:34
This was me at 10:30pm

Tracing route to www.idnet.co.uk [212.69.36.10]
over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  192.168.1.1
  2    26 ms    26 ms    68 ms  telehouse-gw2-lo2.idnet.net [212.69.63.55]
  3   935 ms  1080 ms    27 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

  4     *      282 ms     *     redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
  5     *        *        *     Request timed out.
  6    27 ms     *        *     www.idnet.net [212.69.36.10]
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *       27 ms     *     www.idnet.net [212.69.36.10]
10     *        *       29 ms  www.idnet.net [212.69.36.10]

Trace complete.

Some of the best pings I've had in weeks are in the middle of all that, lol.
Title: Re: Loss of connection?
Post by: Matt M on Feb 10, 2009, 22:39:58
i just got major packet loss
Title: Re: Loss of connection?
Post by: Philip on Feb 10, 2009, 22:42:19
add me to the list  ::)
Title: Re: Loss of connection?
Post by: juiceuk on Feb 10, 2009, 22:47:06
15 mins after that last tracert and I'm getting this.

Tracing route to www.idnet.co.uk [212.69.36.10]
over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  192.168.1.1
  2    26 ms    26 ms    26 ms  telehouse-gw2-lo2.idnet.net [212.69.63.55]
  3    26 ms    26 ms    26 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

  4    26 ms    26 ms    26 ms  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
  5    25 ms    27 ms    26 ms  redbus-gw1-fa2-0-300.idnet.net [212.69.63.225]
  6    28 ms    28 ms    27 ms  www.idnet.net [212.69.36.10]

Trace complete.

Lowest I've seen in a while. Maybe we're getting somewhere finally. BF2142 here I come!!
Title: Re: Loss of connection?
Post by: Desaan on Feb 10, 2009, 22:49:37
Not sure if I'm it's related but I had a blip at the same time except I didn't totally lose connection; Skype, Messenger, Ventrilo where all still working but no web pages would load, 404 every time for about 10 mins.

DNS problems?
Title: Re: Loss of connection?
Post by: Matt M on Feb 10, 2009, 22:50:27
Quote from: Desaan on Feb 10, 2009, 22:49:37
Not sure if I'm it's related but I had a blip at the same time except I didn't totally lose connection; Skype, Messenger, Ventrilo where all still working but no web pages would load, 404 every time for about 10 mins.

DNS problems?
same symptoms here though dns seemed to be resolving domains to ip addresses
only thing i could seem was missing packets

Tracing route to www.idnet.net [212.69.36.10]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    25 ms    23 ms    55 ms  telehouse-gw2-lo2.idnet.net [212.69.63.55]
  3    25 ms    25 ms    24 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

  4    25 ms    26 ms    27 ms  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
  5    30 ms    32 ms    37 ms  redbus-gw1-fa2-0-300.idnet.net [212.69.63.225]
  6    28 ms    24 ms    24 ms  www.idnet.net [212.69.36.10]

Trace complete.

Back to normal now
Title: Re: Loss of connection?
Post by: Ann on Feb 10, 2009, 22:51:09
I certainly got something where nothing would work but nothing is recorded in the router log.  How does that work then?  Yahoo fell over and email borked and the web froze but the good ol' router says all is well.
Title: Re: Loss of connection?
Post by: Glenn on Feb 10, 2009, 22:51:48
Quote from: Desaan on Feb 10, 2009, 22:49:37
Not sure if I'm it's related but I had a blip at the same time except I didn't totally lose connection; Skype, Messenger, Ventrilo where all still working but no web pages would load, 404 every time for about 10 mins.

DNS problems?

Thats about what I had
Title: Re: Loss of connection?
Post by: Desaan on Feb 10, 2009, 22:53:54
Quote from: Glenn on Feb 10, 2009, 22:51:48
Thats about what I had

I was just checking out http://www.opendns.com/homenetwork/solutions as well lol   :laugh:

Happened a hell of alot over the last few days so was looking for my own solution.
Title: Re: Loss of connection?
Post by: Lance on Feb 10, 2009, 22:57:35
Ann, your router won't show anything as it seems this was an issue at idnet's end.
Title: Re: Loss of connection?
Post by: Ann on Feb 10, 2009, 23:02:48
Oh okay Lance, that would explain it then.  The internet isn't breaking then, just IDNet's corner of it.  ;D
Title: Re: Loss of connection?
Post by: Lance on Feb 10, 2009, 23:05:16
Or to be even more specific, just a corner of it within Idnet. Alternatively it could have been caused by bt who we know are looking at the issues with the centrals.
Title: Re: Loss of connection?
Post by: karvala on Feb 10, 2009, 23:27:45
Quote from: Desaan on Feb 10, 2009, 22:53:54
Happened a hell of alot over the last few days so was looking for my own solution.

Yes, I've noticed that as well.  Frequent short PPP outages, tending to be in clusters.
Title: Re: Loss of connection?
Post by: Ann on Feb 10, 2009, 23:31:02
Did you get a definite ppp outage this time.  I didn't.
Title: Re: Loss of connection?
Post by: D-Dan on Feb 12, 2009, 00:36:12
I've been getting occasional PPP outages and loss of sync the last couple of days. I'm glad it' not just me.

Steve
Title: Re: Loss of connection?
Post by: Ann on Feb 12, 2009, 07:33:28
Just went again at 7.30.. need my morning email fix and there it wasn't!

Title: Re: Loss of connection?
Post by: Glenn on Feb 12, 2009, 07:34:47
It's been fine for me all morning, well the past 45 minutes, hang on, I retrained my router at 7.30, so it may have and I missed it.
Title: Re: Loss of connection?
Post by: David on Feb 12, 2009, 09:56:36
I couldnt get the mail a while ago but its ok now
Title: Re: Loss of connection?
Post by: Simon_idnet on Feb 12, 2009, 09:57:35
We've noticed a 'flapping' BGP peering session with Level3 from one of our Redbus routers which has been causing the CPU on the router to wedge for brief periods. This may be causing the periods of unresponsiveness of the Forum and it may even have shown as PPP drops for some people. So, we have dropped that peering session and will be monitoring closely.
Simon
Title: Re: Loss of connection?
Post by: David on Feb 12, 2009, 10:02:07
 :thnks:  Thank you Simon good luck with it  :thumb: :thumb:
Title: Re: Loss of connection?
Post by: Rik on Feb 12, 2009, 10:03:28
And in English, Simon? ;)
Title: Re: Loss of connection?
Post by: Simon on Feb 12, 2009, 10:31:24
What's wrong, Rik?  David understood it! :)x
Title: Re: Loss of connection?
Post by: Rik on Feb 12, 2009, 10:34:55
It was the flapping BGP that got me. :)
Title: Re: Loss of connection?
Post by: Simon on Feb 12, 2009, 10:37:24
The wheels on the Redbus go round and round...  ;D
Title: Re: Loss of connection?
Post by: Rik on Feb 12, 2009, 10:41:43
:D

Enquiring minds are finding out. :)
Title: Re: Loss of connection?
Post by: David on Feb 12, 2009, 10:57:29
QuoteWhat's wrong, Rik?  David understood it!
:pullface: :buttkick: No I just had faith that Simon was on the case  :nana:
Title: Re: Loss of connection?
Post by: Simon on Feb 12, 2009, 10:58:21
Don't we all?  ;D
Title: Re: Loss of connection?
Post by: Steve on Feb 12, 2009, 11:04:58
BIG GREEN PELICAN :out:

or Border gateway protocol which ever def you fancy
Title: Re: Loss of connection?
Post by: Rik on Feb 12, 2009, 11:06:25
I like the pelican. :)
Title: Re: Loss of connection?
Post by: David on Feb 12, 2009, 11:57:18
QuoteBorder gateway protocol
You read my thoughts Steve  ;D
Title: Re: Loss of connection?
Post by: Sebby on Feb 12, 2009, 12:58:23
Quote from: Simon on Feb 12, 2009, 10:37:24
The wheels on the Redbus go round and round...  ;D

:rofl:
Title: Re: Loss of connection?
Post by: Simon on Feb 12, 2009, 13:00:52
:music: The big redbus goes flap flap flap... :music:  ;D
Title: Re: Loss of connection?
Post by: Rik on Feb 12, 2009, 13:03:24
Where is Shirley Abicair when you need her? ;D
Title: Re: Loss of connection?
Post by: Simon on Feb 12, 2009, 13:06:22
Who the heck is she?  :dunno:
Title: Re: Loss of connection?
Post by: Rik on Feb 12, 2009, 13:08:21
http://en.wikipedia.org/wiki/Shirley_Abicair
Title: Re: Loss of connection?
Post by: Simon on Feb 12, 2009, 13:09:44
Can't do links!  :bawl:
Title: Re: Loss of connection?
Post by: Rik on Feb 12, 2009, 13:13:36
QuoteWhile studying in Sydney she began singing at parties and private functions to support her studies, accompanying herself on the zither. Self-taught, she is said to have found the zither whilst rummaging in a cupboard as a small child. She then entered and won a Sydney radio talent quest. This led to offers of engagements on radio and in theatre and cabaret.

In 1953, she left Sydney for London. She was photographed by a newspaper photographer looking for pretty faces whilst disembarking at London airport. Her photo was spotted by a radio producer in the newspaper and within weeks this led to her appearing on BBC television. Not much later that year she had her own programme in which she sang and played the zither. The zither was, along with her Australian-ness, to become her trademark. She released her first record "Careless Love" that year. During 1954 she co-starred with comedian Norman Wisdom in the film, "One Good Turn".

In 1956 she recorded (with George Martin producing) the title song for the soundtrack of the classic Australian movie "Smiley". Through the middle/late 1950s she hosted (with help from her puppet friends, Australian indigenous children, Tea Cup and Clothespeg), a series called Children's Hour, a children's TV show. In the process she became an unofficial ambassador and promoter of Australia to a generation of British children. This Australian image was reinforced by her release of records with titles such as "(I Love You) Fair Dinkum" & "Botany Bay". During 1959 she returned to Australia briefly to record a series of television documentary films she had conceived, based on Australian folk songs, entitled "Shirley Abicair in Australia", for the Australian Broadcasting Commission (ABC) TV network.

In 1962 she toured the Soviet Union, and in the same year she gave a recital at the Festival Hall in London. Later that year in October she visited the USA for performances. It was in 1962 as well that her children's book, "Tales of Tumbarumba" was published. In June 1963 she returned to the US and appeared on the "Smothers Brothers" TV show. 1965 saw her put out an EP, "On the Nursey Beat", which was a number of nursery rhymes put to a Mersey beat. During 1965 she did a tour with British comedian Frankie Howerd to entertain British forces stationed in the Malay Peninsula and Sarawak, Borneo during the unrest there. This tour was filmed and later released as a TV special "East of Howerd". During 1966 - 1967 she released a number of more mature songs on record including her version of the Gerry Goffin - Carole King song, "So Goes Love" and Paul Simon's, "Flowers Never Bend with the Rainfall". She had previously, in the early 1960s, released three albums of folk songs.

She joined up with harmonica player Larry Adler in 1968 to do a children's theatre show. She began her own one-woman theatre show in 1969 at the Arts Theatre in London.

In 1971 she moved to the United States (Oregon), where she appeared in a series of college concerts with the famed American writer Ken Kesey. Shirley Abicair currently lives in London and divides her time between Britain, the USA and Australia.
Title: Re: Loss of connection?
Post by: Simon on Feb 12, 2009, 13:17:35
So, now I know.  :)
Title: Re: Loss of connection?
Post by: Rik on Feb 12, 2009, 13:18:59
I remember her as a kid... Me, not her. :)
Title: Re: Loss of connection?
Post by: karvala on Feb 12, 2009, 19:38:52
Quote from: Simon_idnet on Feb 12, 2009, 09:57:35
We've noticed a 'flapping' BGP peering session with Level3 from one of our Redbus routers which has been causing the CPU on the router to wedge for brief periods. This may be causing the periods of unresponsiveness of the Forum and it may even have shown as PPP drops for some people. So, we have dropped that peering session and will be monitoring closely.
Simon

Good to see you're on the case.  For information purposes, it's just happened again (around 19.30pm).  In each case it's the same, no loss of sync, and usually no loss of PPP, unless it's a more substantial episode, but instead it's just characterised by loss of functional connection for anything up to a couple of minutes (but usually even shorter than that), after which it's fine again.  Many people will have no record of it because it won't show in router logs, and unless you happen to be surfing or downloading at exactly the right time, you'll get no symptoms, but it's there still.
Title: Re: Loss of connection?
Post by: john on Feb 12, 2009, 19:40:50
I agree it affected me too.
Title: Re: Loss of connection?
Post by: Baz on Feb 12, 2009, 19:46:07
and me about the same time for a few minutes
Title: Re: Loss of connection?
Post by: Glenn on Feb 12, 2009, 19:50:44
Rik reported it just before he left for the day
Title: Re: Loss of connection?
Post by: john on Feb 12, 2009, 19:53:29
I didn't think Rik ever left, I thought he was hard wired to the servers  ;D
Title: Re: Loss of connection?
Post by: Glenn on Feb 12, 2009, 20:02:11
The server is on a time switch, powers up around 9 am shuts down between 7 & 8 pm
Title: Re: Loss of connection?
Post by: Danni on Feb 12, 2009, 21:58:09
I like to flap. It's fun :)

Flapping servers and routers though is not so good. They don't even have hands.
Title: Re: Loss of connection?
Post by: David on Feb 12, 2009, 22:01:51
No connection with mail server and things have really slowed up here..anyone else having a problem

12/02/09 21:59:27
Speed Down    2801.66 Kbps ( 2.7 Mbps )
Speed Up    377.77 Kbps ( 0.4 Mbps )
Port    8095
Server    speedtest1.thinkbroadband.com
IP Address    212.69.45.185


Account: 'pop3.idnet.com', Server: 'pop3.idnet.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19
Title: Re: Loss of connection?
Post by: Colin Burns on Feb 12, 2009, 22:06:46
i was also having issues access my mail servers that arnt on Idnet network  :eek4:   dang DNS
Title: Re: Loss of connection?
Post by: Danni on Feb 12, 2009, 22:07:51
DNS problems here as well (but I am on Colin's connection at the moment).
Title: Re: Loss of connection?
Post by: Ann on Feb 12, 2009, 22:08:38
Yes I just had problems with my non-IDNet mail servers too.

Title: Re: Loss of connection?
Post by: David on Feb 12, 2009, 22:09:07
I sent several Emails to myself a good while ago and no sign and Im running about half speed  :dunno:
Title: Re: Loss of connection?
Post by: karvala on Feb 12, 2009, 23:11:27
23.05: another blip for a few seconds at least.
Title: Re: Loss of connection?
Post by: David on Feb 13, 2009, 00:36:56
 Account: 'pop3.idnet.com', Server: 'pop3.idnet.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19
Yes I have rebooted speed is back but no webmail....

No  mail no notification from here  ???

Time for bed hope its sorted tomorrow
Title: Re: Loss of connection?
Post by: karvala on Feb 13, 2009, 01:19:16
And again: 01:17.
Title: Re: Loss of connection?
Post by: Rik on Feb 13, 2009, 08:27:10
Quote from: john on Feb 12, 2009, 19:53:29
I didn't think Rik ever left, I thought he was hard wired to the servers  ;D

The word is chained, John. ;D
Title: Re: Loss of connection?
Post by: talos on Feb 13, 2009, 10:38:05
Results from http://www.speed.io
(Copied on 2009-02-13 10:35:34)
Download: 2314 Kbit/s
Upload : 384 kbit/s
Connects : 2182 conn/min
Ping: 44 ms

Dont know what's happened there, mine's never been that fast :dunno:
Title: Re: Loss of connection?
Post by: Rik on Feb 13, 2009, 10:39:35
If you could try a BT test, Bob, we might get a clue.
Title: Re: Loss of connection?
Post by: talos on Feb 13, 2009, 10:43:03
|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.2.1 -    0 |   31 |   31 |    0 |    0 |    0 |    0 |

|             telehouse-gw2-lo2.idnet.net -    0 |   30 |   30 |   31 |   82 |  188 |  188 |

|                   No response from host -  100 |   30 |    0 |    0 |    0 |    0 |    0 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir  ( stanimir@cr.nivis.com )

That is the result of a ping test, just done.  As for BT test I'll try but it hasnt worked for me in months
Title: Re: Loss of connection?
Post by: Rik on Feb 13, 2009, 10:49:55
I'm currently pinging the nameserver with an average of 21.5ms, Bob.

tracert www.idnet.net

Tracing route to www.idnet.net [212.69.36.10]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  home [192.168.1.254]
  2    21 ms    47 ms    21 ms  telehouse-gw2-lo1.idnet.net [212.69.63.51]
  3    24 ms    23 ms    21 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]
  4    21 ms    21 ms    21 ms  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
  5    23 ms    21 ms    21 ms  redbus-gw1-fa2-0-300.idnet.net [212.69.63.225]
  6    25 ms    23 ms    21 ms  www.idnet.net [212.69.36.10]

Trace complete.

Title: Re: Loss of connection?
Post by: talos on Feb 13, 2009, 10:53:04
Tried BT as usual it gets as far as the testing page and then stops, I've done it before and it just stays on that page for hours.
Title: Re: Loss of connection?
Post by: talos on Feb 13, 2009, 10:57:10
Just tried Idnet homepage and it wont load, I think they may have another problem
Title: Re: Loss of connection?
Post by: Rik on Feb 13, 2009, 10:57:46
Which browser did you use, Bob? IDNet is OK for me.
Title: Re: Loss of connection?
Post by: talos on Feb 13, 2009, 11:00:17
Explorer, Ill do a re-boot see if it changes
Title: Re: Loss of connection?
Post by: Rik on Feb 13, 2009, 11:01:53
Explorer should be OK. I actually got it to work in Firefox yesterday!  :o
Title: Re: Loss of connection?
Post by: talos on Feb 13, 2009, 11:06:48
Reboot cured it, all loads OK, ping normal, speed normal,  strange must have had a brainstorm in the processor :dunno:
Title: Re: Loss of connection?
Post by: Rik on Feb 13, 2009, 11:08:05
It can happen, Bob.
Title: Re: Loss of connection?
Post by: zappaDPJ on Feb 13, 2009, 13:39:22
I just lost all connection to the net for a few minutes although there is no evidence of this in my router log, anyone else?
Title: Re: Loss of connection?
Post by: Si on Feb 13, 2009, 13:57:57
Yes. Router showed nothing, and my VPN seemed to hold connection too. Thought it might be wireless issue so "repaired" connection, still not able to access websites. Restarted Firefox and all is fine. Still nothing on the router I can see to explain....
Title: Re: Loss of connection?
Post by: zappaDPJ on Feb 13, 2009, 14:10:10
What is also odd is I'm running a ping plot to idnet.com set at 90 second intervals and there's no evidence of a problem despite the fact that I know I lost connectivity for more than 90 seconds  ???
Title: Re: Loss of connection?
Post by: DAB Badboy on Feb 13, 2009, 14:10:30
Quote from: zappaDPJ on Feb 13, 2009, 13:39:22
I just lost all connection to the net for a few minutes although there is no evidence of this in my router log, anyone else?

Very strange, no loss of connection but suddenly lost access to various web sites (such as bbc.co.uk , guardian.co.uk for example) - whilst others were no problem at all.

Changed my DNS settings to OpenDNS and the problems went away.

Seems to me that IDnet's DNS is about as much use as a chocolate fireguard just now ...
Title: Re: Loss of connection?
Post by: karvala on Feb 13, 2009, 14:57:03
Quote from: zappaDPJ on Feb 13, 2009, 13:39:22
I just lost all connection to the net for a few minutes although there is no evidence of this in my router log, anyone else?

Yes, if you see some of the previous posts, it's happening at very regular intervals, apparently because of a known problem.  The attempted fix by IDNet certainly hasn't worked, so I'm hoping they're currently trying something else.  I suspect, in view of a good few reports of DNS problems, that it's more than just the problem they initially thought is was as well.
Title: Re: Loss of connection?
Post by: Rik on Feb 13, 2009, 15:42:44
IDNet have spotted the problem and Simon is working on it. Hopefully, we'll get an update later.
Title: Re: Loss of connection?
Post by: Steve on Feb 13, 2009, 15:53:46
Is it me I can't access google images or yahoo home page,tried using opendns as well
Title: Re: Loss of connection?
Post by: Rik on Feb 13, 2009, 15:56:16
No problem here, Steve. Can you ping/tracert them?
Title: Re: Loss of connection?
Post by: Steve on Feb 13, 2009, 15:58:48
No the only place I can get to seems to be here, pings to yahoo and google timing out


Edit: its back again now, how strange the only place I could get to was idnetters everywhere else just timed out.The only response to a ping came from www.idnetters.co.uk ;D
Title: Re: Loss of connection?
Post by: Rik on Feb 13, 2009, 16:07:12
That's similar to what I saw yesterday, but only for a minute or so on two occasions. Anything 'within' IDNet, eg forum, website, mail, I could reach. The outside world was absent. However, IDNet have observed to opposite phenomenon today, so it's being looked at urgently.
Title: Re: Loss of connection?
Post by: Lance on Feb 13, 2009, 16:08:00
You mean there are other websites then just here? Scary!!!

Hopefully IDNet will get this sorted shortly.
Title: Re: Loss of connection?
Post by: Rik on Feb 13, 2009, 16:09:24
It is a worry, isn't it, Lance. I thought life ended at our front page. :)
Title: Re: Loss of connection?
Post by: Steve on Feb 13, 2009, 16:19:06
Certainly opendns made no difference whatsoever. searching for life in this world the universe and beyond. :)
Title: Re: Loss of connection?
Post by: Rik on Feb 13, 2009, 16:22:58
I'll pass that on, Steve. :)
Title: Re: Loss of connection?
Post by: psp83 on Feb 13, 2009, 18:04:38
Quote from: Rik on Feb 13, 2009, 16:22:58
I'll pass that on, Steve. :)
Got home, loaded the browser, no net! NOOOOOOOO!!!!  :eek4:

Panic over, net is back now  :phew:

;D
Title: Re: Loss of connection?
Post by: Rik on Feb 13, 2009, 18:06:40
Any feelings for what was happening, Paul?
Title: Re: Loss of connection?
Post by: Glenn on Feb 13, 2009, 18:09:58
I had a DNS loss at 18.00 for a min or two
Title: Re: Loss of connection?
Post by: psp83 on Feb 13, 2009, 18:15:02
Quote from: Rik on Feb 13, 2009, 18:06:40
Any feelings for what was happening, Paul?

Had no net except for stuff inside idnets own network..

Dunno when it started as i got home from work and the net didnt work when i put the pc on.
Title: Re: Loss of connection?
Post by: Rik on Feb 13, 2009, 18:24:44
That's exactly what we've been seeing since yesterday afternoon, Paul, and IDNet are on the case. Usually, it lasts for about one minute, though for some it can be longer. If it happens again, if you can get a tracert to a site you can't reach, to see where things are falling over, could you email that to support please?
Title: Re: Loss of connection?
Post by: psp83 on Feb 13, 2009, 18:29:04
Quote from: Rik on Feb 13, 2009, 18:24:44
That's exactly what we've been seeing since yesterday afternoon, Paul, and IDNet are on the case. Usually, it lasts for about one minute, though for some it can be longer. If it happens again, if you can get a tracert to a site you can't reach, to see where things are falling over, could you email that to support please?

Yep. i've got ping graph running so i should know when the dns throws its toys out the pram again  :)
Title: Re: Loss of connection?
Post by: Rik on Feb 13, 2009, 18:30:13
Depending on what you're pinging, of course. :)
Title: Re: Loss of connection?
Post by: psp83 on Feb 13, 2009, 18:33:29
Quote from: Rik on Feb 13, 2009, 18:30:13
Depending on what you're pinging, of course. :)

Pinging the DNS and my works site
Title: Re: Loss of connection?
Post by: Rik on Feb 13, 2009, 18:39:45
If you can tracert the works site, that would be a good diagnostic.
Title: Re: Loss of connection?
Post by: Glenn on Feb 13, 2009, 19:10:48
It just went again

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Glenn>tracert www.wrracing.net
Unable to resolve target system name www.wrracing.net.

Title: Re: Loss of connection?
Post by: Rik on Feb 13, 2009, 19:12:07
Same here, Glenn, 19:08, < 1 minute:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\WINDOWS>tracert www.idnetters.co.uk
Unable to resolve target system name www.idnetters.co.uk.
Title: Re: Loss of connection?
Post by: Steve on Feb 13, 2009, 19:17:36
That's the problem with tracert I should have remembered an IP address :bawl: As obviously it wasn't resolving . Just managed one to google.co.uk which looks ok in ms now but its taking an age to get the full trace listed.

Title: Re: Loss of connection?
Post by: Rik on Feb 13, 2009, 19:20:05
The problem with these short outages, Steve, is that there's barely time to get a tracert typed off the top of your head before it's restored.
Title: Re: Loss of connection?
Post by: Ann on Feb 13, 2009, 19:47:38
I'm having DNS losses all over the place.  I wonder if it'll last out the weekend or if it will break completely.   ???
Title: Re: Loss of connection?
Post by: Rik on Feb 13, 2009, 19:48:41
IDNet are working on it, Ann.
Title: Re: Loss of connection?
Post by: Baz on Feb 13, 2009, 20:25:01
C:\Documents and Settings\Owner>tracert google.co.uk

Tracing route to google.co.uk [216.239.59.104]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2    53 ms    60 ms    52 ms  telehouse-gw2-lo2.idnet.net [212.69.63.55]
  3    45 ms    57 ms    55 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

  4    48 ms    48 ms    45 ms  195.66.224.125
  5    63 ms    58 ms    54 ms  209.85.252.40
  6    79 ms    64 ms    71 ms  209.85.250.216
  7    59 ms    66 ms    63 ms  66.249.95.164
  8   119 ms   101 ms   113 ms  216.239.49.126
  9    57 ms    59 ms   103 ms  216.239.59.104


just happened to me again. dont know if this helps as it means nothing to me sorry
Title: Re: Loss of connection?
Post by: Simon on Feb 13, 2009, 20:37:24
Thanks Baz.  IDNet think it's a DNS issue, and they are looking into it as we speak.
Title: Re: Loss of connection?
Post by: psp83 on Feb 13, 2009, 20:58:21
this is getting annoying now :(
Title: Re: Loss of connection?
Post by: Philip on Feb 13, 2009, 21:02:34
 :iagree: ???
Title: Re: Loss of connection?
Post by: Simon_idnet on Feb 13, 2009, 21:17:55
Our DNS resolvers are having trouble tonight (the Authoritative Nameservers are OK). We are investigating.
S


Title: Re: Loss of connection?
Post by: Sebby on Feb 13, 2009, 21:20:29
Thanks, Simon.
Title: Re: Loss of connection?
Post by: Dopamine on Feb 13, 2009, 21:38:40
I just caught a brief loss of access. I have no understanding of what a tracert is or does, but just in case it helps here is one carried out during the last few seconds of no access, and the first few seconds when access returned:


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>tracert google.co.uk
Unable to resolve target system name google.co.uk.

C:\>tracert idnet.com

Tracing route to idnet.com [212.69.36.10]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2    27 ms    26 ms    26 ms  telehouse-gw2-lo1.idnet.net [212.69.63.51]
  3    26 ms    26 ms    27 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

  4   169 ms    26 ms    26 ms  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
  5    26 ms    25 ms    26 ms  redbus-gw1-fa2-0-300.idnet.net [212.69.63.225]
  6    27 ms    25 ms    26 ms  www.idnet.net [212.69.36.10]

Trace complete.

C:\>tracert google.com

Tracing route to google.com [74.125.45.100]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    29 ms    45 ms    28 ms  telehouse-gw2-lo1.idnet.net [212.69.63.51]
  3    27 ms    26 ms    25 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

  4    29 ms    26 ms    26 ms  195.66.224.125
  5    27 ms    39 ms    26 ms  209.85.252.42
  6    97 ms    96 ms    95 ms  216.239.43.192
  7    97 ms    95 ms    95 ms  216.239.43.113
  8   106 ms   118 ms   121 ms  216.239.48.69
  9   119 ms   119 ms   190 ms  72.14.238.136
10   119 ms   114 ms   106 ms  72.14.239.49
11   116 ms   119 ms   115 ms  216.239.48.69
12   126 ms   119 ms   114 ms  209.85.253.133
13   118 ms   120 ms   117 ms  209.85.254.243
14   114 ms   120 ms   117 ms  yx-in-f100.google.com [74.125.45.100]

Trace complete.

C:\>
Title: Re: Loss of connection?
Post by: Lance on Feb 13, 2009, 22:48:18
Hi Dopamine. A tracert is similar to a ping, but it displays the routers between you and the final destination, giving a ping for each of them.
Title: Re: Loss of connection?
Post by: zafira53 on Feb 13, 2009, 23:08:55
Tonight has been a total nightmare with outages  :thumbd:? had problems accessing my ebay and various other sites. had dell check out my laptop in case there was a problem with it  :thumb: unplugged my netgear router as it is 2 years old? I am going out tomorrow to buy a new router @ the cost of £60?.    that my  :rant2:   
Title: Re: Loss of connection?
Post by: Lance on Feb 13, 2009, 23:13:33
I wouldn'y buy a new router just because of problems you have been having tonight. IDNet have informed us that they are having some problems with the DNS servers and are currently working to resolve them.
Title: Re: Loss of connection?
Post by: zafira53 on Feb 13, 2009, 23:43:18
Thanks for that info, but Idnet have not informed me as yet? I did check some 3 weeks ago on the network status they did say they were dealing with a problem and hoped to solve the problem but I checked it again tonight and they are still having major problems with sorting it out???? I will hold back on buying a router for now?. It is rare that I use this forum has I never had real cause too!!

thanks lance for your help" 
regards kris
Title: Re: Loss of connection?
Post by: Lance on Feb 13, 2009, 23:48:13
Hi Kris.

The problem wasn't confirmed til late in the day and I think that the resources have been put into getting it sorted rather than updating the status page. Simon from IDNet did, however, post in a different thread earlier on and we have copied it to the annoucements here (http://www.idnetters.co.uk/forums/index.php?topic=12790.0).

The original problem was more related to pings and congestion due to fun and games being had with a new central coming online, but tonights DNS issue is seperate from that.

Thanks
Lance

Title: Re: Loss of connection?
Post by: Simon on Feb 13, 2009, 23:54:46
IDNet think this is a DNS issue, and a different problem to whatever it was three weeks ago, but are working to put things right.  That's all we can tell you until we recieve further updates from IDNet.
Title: Re: Loss of connection?
Post by: Simon on Feb 13, 2009, 23:56:10
And what Lance said.  :)
Title: Re: Loss of connection?
Post by: Lance on Feb 13, 2009, 23:56:33
 ;D
Title: Re: Loss of connection?
Post by: Steve on Feb 14, 2009, 08:23:48
Having had DNS issues again this morning, I can only recommend using Open DNS at the moment  https://www.opendns.com/start
Title: Re: Loss of connection?
Post by: Si on Feb 14, 2009, 08:53:31
Yep, I swapped over to OpenDNS last night (used to use it with former ISP). So far so good...
Title: Re: Loss of connection?
Post by: Ann on Feb 14, 2009, 09:05:27
I swapped to OpenDNS too with good effect.  But could someone tell us when it's safe to go back as I'm quite happy using IDNet's DNS normally.

Title: Re: Loss of connection?
Post by: Glenn on Feb 14, 2009, 09:11:40
I have the primary DNS set to IDNet now, with the secondary to OpenDNS
Title: Re: Loss of connection?
Post by: J!ll on Feb 14, 2009, 09:13:15
 :stars:
Title: Re: Loss of connection?
Post by: Glenn on Feb 14, 2009, 09:24:30
Quote from: stevethegas on Feb 14, 2009, 08:23:48
Having had DNS issues again this morning, I can only recommend using Open DNS at the moment  https://www.opendns.com/start

Jill, it tells you what to do in the link Steve posted above, it should stop/limit some of the problems we have been getting over the past few days
Title: Re: Loss of connection?
Post by: Simon on Feb 14, 2009, 09:25:43
Another dropout for me just after 9 this morning.
Title: Re: Loss of connection?
Post by: alan on Feb 14, 2009, 11:55:19
Could this also be the cause of my dropouts..
Mon 9/2 @0857 and 1001
Tue 10/2 1021, 1437 and 1511
Wed 11/2 @ 0857
Thu 12/2 0650 and 1016
Fri 13/2 @ 1153

And this morning

  1|02/14/2009 11:40:45  |                      |                      |User:admin                     
    WEB Login Successfully
  2|02/14/2009 10:33:31  |220.130.158.52:123    |192.168.1.1:123       |                               
    Time initialized by NTP server
  3|02/14/2009 10:21:41  |                      |                      |                               
    ppp:IPCP Opening
  4|02/14/2009 10:21:41  |                      |                      |                               
    ppp:IPCP Starting
  5|02/14/2009 10:21:41  |                      |                      |                               
    ppp:CHAP Opening
  6|02/14/2009 10:21:38  |                      |                      |                               
    ppp:LCP Opening
  7|02/14/2009 10:21:35  |                      |                      |                               
    ppp:LCP Starting
  8|02/14/2009 10:21:35  |                      |                      |CALL DETAIL RECORD             
    board 0 line 0 channel 0, call 33, C02 OutCall Connected 512000
  9|02/14/2009 10:21:35  |                      |                      |CALL DETAIL RECORD             
    board 0 line 0 channel 0, call 33, C01 Outgoing Call dev=5 ch=0
10|02/14/2009 10:21:07  |                      |                      |                               
    ppp:IPCP Closing
11|02/14/2009 10:21:07  |                      |                      |                               
    ppp:LCP Closing
12|02/14/2009 10:21:07  |                      |                      |CALL DETAIL RECORD             
    board 0 line 0 channel 0, call 25, C02 Call Terminated
13|02/14/2009 09:17:32  |                      |                      |                               
    ppp:IPCP Opening
14|02/14/2009 09:17:32  |                      |                      |                               
    ppp:IPCP Starting
15|02/14/2009 09:17:32  |                      |                      |                               
    ppp:CHAP Opening
16|02/14/2009 09:17:28  |                      |                      |                               
    ppp:LCP Opening
17|02/14/2009 09:17:25  |                      |                      |                               
    ppp:LCP Starting
18|02/14/2009 09:17:25  |                      |                      |CALL DETAIL RECORD             
    board 0 line 0 channel 0, call 25, C02 OutCall Connected 512000
19|02/14/2009 09:17:25  |                      |                      |CALL DETAIL RECORD             
    board 0 line 0 channel 0, call 25, C01 Outgoing Call dev=5 ch=0
20|02/14/2009 09:16:56  |                      |                      |                               
    ppp:IPCP Closing
21|02/14/2009 09:16:56  |                      |                      |                               
    ppp:LCP Closing
22|02/14/2009 09:16:56  |                      |                      |CALL DETAIL RECORD             
    board 0 line 0 channel 0, call 17, C02 Call Terminated

End of Logs

Mine nearly always on the morning.. Initially thought the fault was weather related
Should I buy another router ?... I can only borrow a neighbours for a few hours.
.
Thanks


Title: Re: Loss of connection?
Post by: dudwell on Feb 14, 2009, 11:58:21
This OpenDNS thing is intriquing. Looks as though it ought to be be easy to try it yet I can't see how exactly with my Thomson TG585 v7. I can see the current DNS settings but not how to change them. I expect I'm missing something idiotic again ???

Is there a downside to it? Why might Ann want to revert to IDNet's DNS?
Title: Re: Loss of connection?
Post by: Rik on Feb 14, 2009, 11:59:07
Difficult to say, Alan. Were you losing sync, or just the ability to reach the outside world?
Title: Re: Loss of connection?
Post by: Rik on Feb 14, 2009, 12:00:01
Quote from: dudwell on Feb 14, 2009, 11:58:21
This OpenDNS thing is intriquing. Looks as though it ought to be be easy to try it yet I can't see how exactly with my Thomson TG585 v7. I can see the current DNS settings but not how to change them. I expect I'm missing something idiotic again ???

Is there a downside to it? Why might Ann want to revert to IDNet's DNS?


You can change it in Windows, no need to worry about the router settings. I've found it slightly slower than IDNet's DNS when the latter is working well.
Title: Re: Loss of connection?
Post by: alan on Feb 14, 2009, 12:02:13
Quote from: Rik on Feb 14, 2009, 11:59:07
Difficult to say, Alan. Were you losing sync, or just the ability to reach the outside world?
.
From the last time I noticed it Rik it was just the Internet light which went out. DSL light remained on.
Title: Re: Loss of connection?
Post by: Rik on Feb 14, 2009, 12:08:14
Most of the PPP problems have settled, Alan, so I'd suggest you contact support and ask them to take a look at your line.
Title: Re: Loss of connection?
Post by: Steve on Feb 14, 2009, 12:09:59
Quote from: Rik on Feb 14, 2009, 12:00:01
You can change it in Windows, no need to worry about the router settings. I've found it slightly slower than IDNet's DNS when the latter is working well.

https://www.opendns.com/start/device/windows-xp
Title: Re: Loss of connection?
Post by: alan on Feb 14, 2009, 12:10:53
Thanks Rik... A job for Monday I think... It still occurs if I've got the PC on or not.
.
Regards
Title: Re: Loss of connection?
Post by: Rik on Feb 14, 2009, 12:15:43
Will Routerstats work with your router, Alan? If so, that would give some helpful information.
Title: Re: Loss of connection?
Post by: alan on Feb 14, 2009, 12:18:46
Quote from: Rik on Feb 14, 2009, 12:15:43
Will Routerstats work with your router, Alan? If so, that would give some helpful information.
.
Don't know what they are Rik.. were do I get them ?
Title: Re: Loss of connection?
Post by: Rik on Feb 14, 2009, 12:22:49
It's a piece of software, Alan:

http://www.vwlowen.co.uk/internet/files.htm
Title: Re: Loss of connection?
Post by: alan on Feb 14, 2009, 12:48:10
Quote from: Rik on Feb 14, 2009, 12:22:49
It's a piece of software, Alan:

http://www.vwlowen.co.uk/internet/files.htm
.
Have D/L it... Do I just leave it and monitor now?
Title: Re: Loss of connection?
Post by: Rik on Feb 14, 2009, 12:55:30
Yes, once it's talking to your router, Alan, leave it running for as long as you can - ideally 24 hours.
Title: Re: Loss of connection?
Post by: alan on Feb 14, 2009, 13:00:23
Thanks Rik.. Will do.
Title: Re: Loss of connection?
Post by: Ann on Feb 14, 2009, 13:52:24
Alan, if I were you I'd simply change to OpenDNS for a couple of days and see if it stops the drops.  It's an easy first step and the DNS problem is the likeliest cause at the moment.

Title: Re: Loss of connection?
Post by: alan on Feb 14, 2009, 14:04:10
Thanks Ann will give it a bash, nothing gained and all that..
Rik that Routestats dosn't work... All I keep getting it straight lines along the bottom.
.
Regards
Title: Re: Loss of connection?
Post by: J!ll on Feb 14, 2009, 14:06:26
Quote from: Glenn on Feb 14, 2009, 09:24:30
Jill, it tells you what to do in the link Steve posted above, it should stop/limit some of the problems we have been getting over the past few days


:wimp:   ;D
Title: Re: Loss of connection?
Post by: Rik on Feb 14, 2009, 14:40:09
Quote from: alan on Feb 14, 2009, 14:04:10
Thanks Ann will give it a bash, nothing gained and all that..
Rik that Routestats dosn't work... All I keep getting it straight lines along the bottom.

Have you set up the data it needs, Alan?
Title: Re: Loss of connection?
Post by: Sebby on Feb 14, 2009, 14:43:10
Quote from: dudwell on Feb 14, 2009, 11:58:21
This OpenDNS thing is intriquing. Looks as though it ought to be be easy to try it yet I can't see how exactly with my Thomson TG585 v7. I can see the current DNS settings but not how to change them. I expect I'm missing something idiotic again ???

Is there a downside to it? Why might Ann want to revert to IDNet's DNS?


It has to be done via the CLI on a SpeedTouch 585. Open a command prompt, and type telnet, hit enter, then type o 192.168.1.254 and hit enter. You'll then have to enter your username and password - if you haven't set a password, enter Administrator as the username, hit enter, then hit enter again. Now you're in the CLI.

Now type the following, pressing enter after each line:

dns server route flush
dns server route add dns=208.67.222.222 metric=1 intf=Internet
dns server route add dns=208.67.220.220 metric=1 intf=Internet
saveall
exit
Title: Re: Loss of connection?
Post by: Rik on Feb 14, 2009, 14:45:18
Or just change it in Windows...
Title: Re: Loss of connection?
Post by: Sebby on Feb 14, 2009, 14:45:36
Could do. I don't know why, but I always prefer to do it on the router. :)
Title: Re: Loss of connection?
Post by: Rik on Feb 14, 2009, 14:46:48
Doing it in Windows has the advantage of not dropping PPP, so it's more flexible to change it there.
Title: Re: Loss of connection?
Post by: alan on Feb 14, 2009, 14:58:40
Quote from: Rik on Feb 14, 2009, 14:40:09
Have you set up the data it needs, Alan?
.
Yes Rik.. User and password. URL to router.
.
Title: Re: Loss of connection?
Post by: Rik on Feb 14, 2009, 15:14:18
Which graph are you looking at, Alan. The one which interests us is the downstream (Rx) noise margin. The flatter that line the better.
Title: Re: Loss of connection?
Post by: alan on Feb 14, 2009, 15:45:53
Quote from: Rik on Feb 14, 2009, 15:14:18
Which graph are you looking at, Alan. The one which interests us is the downstream (Rx) noise margin. The flatter that line the better.
.
Its straight as though drawn with a ruler between 0 and 2.
Title: Re: Loss of connection?
Post by: Rik on Feb 14, 2009, 15:47:00
That's what you want to see, albeit ideally at a higher number. I'd expect that to drop during the evening and possibly disconnect. If you can keep Routerstats running, the graph will show any disconnections.
Title: Re: Loss of connection?
Post by: alan on Feb 14, 2009, 15:51:07
Quote from: Rik on Feb 14, 2009, 15:47:00
That's what you want to see, albeit ideally at a higher number. I'd expect that to drop during the evening and possibly disconnect. If you can keep Routerstats running, the graph will show any disconnections.
.
Will do Rik.. Thanks again. Another learning curve.
Title: Re: Loss of connection?
Post by: Sebby on Feb 14, 2009, 15:54:45
Quote from: Rik on Feb 14, 2009, 14:46:48
Doing it in Windows has the advantage of not dropping PPP, so it's more flexible to change it there.

Only certain routers dropped the PPP. The SpeedTouch doesn't. :)
Title: Re: Loss of connection?
Post by: Rik on Feb 14, 2009, 15:58:52
Ah. :)
Title: Re: Loss of connection?
Post by: dudwell on Feb 14, 2009, 16:03:38
Quote from: Sebby on Feb 14, 2009, 14:43:10
It has to be done via the CLI on a SpeedTouch 585. Open a command prompt, and type telnet, hit enter, then type o 192.168.1.254 and hit enter. You'll then have to enter your username and password - if you haven't set a password, enter Administrator as the username, hit enter, then hit enter again. Now you're in the CLI.

Now type the following, pressing enter after each line:

dns server route flush
dns server route add dns=208.67.222.222 metric=1 intf=Internet
dns server route add dns=208.67.220.220 metric=1 intf=Internet
saveall
exit


Thanks Rik, Sebby and Steve. I've done it in Windows and all works fine. Might try via the CLI when I'm feeling stronger :D
Title: Re: Loss of connection?
Post by: Simon_idnet on Feb 14, 2009, 16:05:32
We found today that our nameservers were having trouble resolving IPv6 addresses and that this was affecting their IPv4 performance. We have now removed the IPv6 function from our Primary and Secondary nameservers which has restored their stability and has returned their performance to normal.
Simon
Title: Re: Loss of connection?
Post by: Rik on Feb 14, 2009, 16:07:31
Thanks, Simon, great news for us and it must be a big relief for you to have tracked the problem down. Take the rest of the week off. ;D
Title: Re: Loss of connection?
Post by: g7pkf on Feb 14, 2009, 16:12:32
Just a ickle question, when is ipv6 being implemented.

Hope its long enough for the problem to be resolved.

I know im being awkward, wife keeps telling me the same.
Title: Re: Loss of connection?
Post by: Rik on Feb 14, 2009, 16:14:33
There's plenty of time, Dean, and it has been working OK for a while, so it's just a matter or working out what this week's changes did to break it.
Title: Re: Loss of connection?
Post by: Simon_idnet on Feb 14, 2009, 16:16:11
Quote from: g7pkf on Feb 14, 2009, 16:12:32
Just a ickle question, when is ipv6 being implemented.

Hope its long enough for the problem to be resolved.

I know im being awkward, wife keeps telling me the same.

We've implemented IPv6 across our network already (though it seems it might be wise to separate the DNS function onto separate nameservers). However, most of the rest of the Internet is not yet ready for real-time IPv6 deployment. It is expected that the IPv4 namespace will be fully exhausted within the next 5 years so the the switch will have to take place before then!
Simon
Title: Re: Loss of connection?
Post by: davej99 on Feb 14, 2009, 16:38:07
I read (http://www.thinkbroadband.com/news/3733-bt-s-21st-century-network-doesn-t-work-with-20th-century-protocols.html) that BT do not support IPv6 on 21CN

"The new network touted '21CN' that allows consumers to get faster broadband using ADSL2+ does not support the IPv6 protocol .... "
Title: Re: Loss of connection?
Post by: Rik on Feb 14, 2009, 16:39:13
Forward thinking by BT again, Dave. :sigh:
Title: Re: Loss of connection?
Post by: davej99 on Feb 14, 2009, 16:47:56
Perhaps like that other bunch of merchant bankers, BT will ask for more of our dosh to give us what we thought we already had!  :mad:
Title: Re: Loss of connection?
Post by: Rik on Feb 14, 2009, 16:51:36
More than likely. :(
Title: Re: Loss of connection?
Post by: Tacitus on Feb 14, 2009, 17:11:18
@Simon_idnet:

Now you can go and get yourself a glass of something decent and watch the Wales/England game....    :)
Title: Re: Loss of connection?
Post by: Rik on Feb 14, 2009, 17:17:37
He's had a hard enough week as it is, Tac.  :evil:
Title: Re: Loss of connection?
Post by: Sebby on Feb 14, 2009, 17:30:25
:lol:
Title: Re: Loss of connection?
Post by: gyruss on Feb 17, 2009, 21:02:36
Really not sure who's problem that was, but just had yet another outage at around 8.45pm tonight.. rebooted router, and the internet light was a solid red.   same as last time this happened.

Only problem is this is happening a number of times now, so i'm wondering what the heck is up?

Title: Re: Loss of connection?
Post by: Baz on Feb 17, 2009, 21:03:56
yeah same here except I just went and made a brew then it was back on  :dunno:
Title: Re: Loss of connection?
Post by: Moonshine on Feb 17, 2009, 21:05:12
Same here.
Title: Re: Loss of connection?
Post by: Simon on Feb 17, 2009, 21:07:24
Same here.  Reported to IDNet.
Title: Re: Loss of connection?
Post by: LesD on Feb 17, 2009, 21:09:24
The only access I lost was to IDNet sites. The IDNet Home page, IDNetters forum and IDNet Webmail. The BBC News pages all worked fine so I did not lose my line, I even managed a BBMax speedtest! I was reading a post on the forum sometime just before 9 PM and found I was stuck on that page the next one would not come up. This was when I started trying other sites. After brewing some tea the IDNet site were back but they were out for some number of minutes for me.   :(
Title: Re: Loss of connection?
Post by: Niall on Feb 17, 2009, 21:10:09
Me too. The router was still connected, but I couldn't load any webpages and I got kicked out of an online game.
Title: Re: Loss of connection?
Post by: Philip on Feb 17, 2009, 21:11:21
red light on my router, that was scary  :eek4:
Title: Re: Loss of connection?
Post by: Ann on Feb 18, 2009, 07:58:49
It was the opposite of the last downs for me.  Email wouldn't work and Yahoo Messenger shut down but the web seemed to work.  Usually Yahoo stays up but the web breaks.. a weird one.
Title: Re: Loss of connection?
Post by: zappaDPJ on Feb 18, 2009, 08:43:43
My latency shot up from 10s to 1000s with some web pages taking literally minutes to resolve at around 8.45pm. I eventually rebooted my router which resulted in a solid red light. I've just got back on after contacting support who supplied me with a slightly different user name. I was told that BT have stopped forwarding .net for some reason.

So another day another outage and yet another wasted evening for me. 
Title: Re: Loss of connection?
Post by: Ann on Feb 18, 2009, 09:41:07
I'm with .net and everything was fine this morning... ooer.. am I just waiting for it to break now?

Title: Re: Loss of connection?
Post by: uxbod on Feb 18, 2009, 09:45:40
I saw high spikes again last night but then become good again ... Not sure if my link dropped though :-

(http://www.splatnix.net/smokeping-ms/cache/network/idnet_last_108000.png)
Title: Re: Loss of connection?
Post by: Rik on Feb 18, 2009, 10:02:01
We're still waiting to hear atm, but my pings are in my normal range this morning.
Title: Re: Loss of connection?
Post by: dlorde on Feb 18, 2009, 19:28:03
I returned from work this evening to find yet another disconnection - occurred at 12:21 today.

The service has been very unreliable over the last few months - given the cost of this service, it's very disappointing.
Title: Re: Loss of connection?
Post by: Sebby on Feb 18, 2009, 21:33:03
Sync or PPP?
Title: Re: Loss of connection?
Post by: psp83 on Feb 18, 2009, 23:53:48
Had a few DNS problems again tonight. Well. may not of been DNS but websites stopped loading but msn and email was fine.
Title: Re: Loss of connection?
Post by: Sebby on Feb 18, 2009, 23:55:31
OpenDNS is far less problematic than ISPs' DNS, in my experience. Might be worth a try. :)
Title: Re: Loss of connection?
Post by: Niall on Feb 19, 2009, 23:05:54
Any word on what happened? I've not checked other threads, I just bookmarked this one to be quick  :P
Title: Re: Loss of connection?
Post by: dlorde on Feb 21, 2009, 15:56:42
Quote from: Sebby on Feb 18, 2009, 21:33:03
Sync or PPP?
Apologies for the delay - my modem log says:

02/18/2009  19:12:19 ATM1 start PPP           
02/18/2009  19:12:19 Dial On Demand(ATM1)     
02/18/2009  19:12:02 xxx.xxx.x.x login success
02/18/2009  19:05:32 sending ACK to xxx.xxx.x.x
02/18/2009  12:26:13 ADSL Media Up !           
02/18/2009  12:21:24 ATM1 stop PPP             
02/18/2009  12:21:24 ADSL Media Down !         

Title: Re: Loss of connection?
Post by: Rik on Feb 21, 2009, 16:02:28
I'm not sure, but that looks like a loss of sync to me - it's difficult to translate the 'logspeak', but it appears to be making a connection at the second line, which suggests to me sync not PPP. If this is the case, then it's an issue between the router and the DSLAM, so possibly a line fault, or noise pickup internally to your house.
Title: Re: Loss of connection?
Post by: Sebby on Feb 21, 2009, 19:08:32
It also looks like a loss of sync to me, which would suggest it's not IDNet.
Title: Re: Loss of connection?
Post by: dlorde on Feb 22, 2009, 15:31:57
Quote from: Rik on Feb 21, 2009, 16:02:28
I'm not sure, but that looks like a loss of sync to me - it's difficult to translate the 'logspeak', but it appears to be making a connection at the second line, which suggests to me sync not PPP. If this is the case, then it's an issue between the router and the DSLAM, so possibly a line fault, or noise pickup internally to your house.
I doubt it's noise within the house - other than the fridge-freezer that switches on & off many times a day, but has a suppressor and has never been associated with broadband problems. I don't know of any developments that might affect the phone line, but there are various building and repair works locally so it's possible. Seems to me more likely it's at the exchange - vastly more activity there than on the route here or in the house.

I can accept it may well not be IDNet's responsibility - it just came after a succession of disconnects that IDNet have acknowledged. The problem is that this kind of technology and it's implementation and management changes over such short timescales that it's impossible to establish any idea of what a 'normal' or 'expected' failure rate in the various aspects of any service should be - I have to keep reminding myself that I'm getting 10x the speeds of only a couple of years ago, and another 10 times the speed of my first dial-up connection a few years earlier.



Thanks for the
Title: Re: Loss of connection?
Post by: Rik on Feb 22, 2009, 15:37:20
Check your exchange at somewhere like Samknows. It may be that there's 21CN or WBC work going on at the moment, which will cause drops in sync and, in the former case, complete loss of phone service from time to time. Other than that, the only route open to you is to try connecting to the test socket behind the faceplate of the master socket (if you have an NTE5). If the problems persist, IDNet can investigate for you.