After The Official Launch Of The Home Phone Products. See Tim's announcement Here (http://www.idnetters.co.uk/forums/index.php?topic=10871.0).
Your Thoughts would be most Welcome.
One point does need clarification.
What time is the daytime / evening Hours 6am - 6pm as BT ?
I don't know, but as it's a BT Wholesale product, I'd guess so.
Any ideas what calls to mobile are? I can't seem to find a reference. :)
Click On The relevant phone package then click the mobile tab ! See Here (http://www.idnet.net/solutions/home/phone-call-charges-unlimitedevening-full.jsp) for eg...
I've just confirm the 6-6, btw, Rich. :)
Cheers Rik :thumb:
It's not in the "small print" that I could find ? Perhaps Idnet could correct this ? Thanks :thumb:
Quote from: rgt247 on Oct 27, 2008, 17:40:01
Click On The relevant phone package then click the mobile tab ! See Here (http://www.idnet.net/solutions/home/phone-call-charges-unlimitedevening-full.jsp) for eg...
Thanks. :thumb:
Quote from: rgt247 on Oct 27, 2008, 17:45:03
Cheers Rik :thumb:
It's not in the "small print" that I could find ? Perhaps Idnet could correct this ? Thanks :thumb:
I'll pass it on, Rich. :)
I have just spotted a typo On This (http://www.idnet.net/solutions/home/phone-call-charges-unlimitedevening-full.jsp) page. The free evening / weekend call charges.
Local Evening Free for first 90 minute sof call then 2p per minute.
I'll pas that on, Rich. Thanks. :)
Quote from: Rik on Oct 27, 2008, 18:14:35
I'll pas that on, Rich. Thanks. :)
Thanks Rik.
Its good to see the charge for Caller ID has been dropped now Free. :thumb:
It has? It's changed since I last looked - they have to stop doing this. :)
They've also cut the others from £2pm to £1.50. Which might make a difference in viability for me...
Let hope it's not a Typo ?? ;D
It's a definite change since I talked to Tim on Friday about the comparison I'd made between my BT bills and what they would have been with IDNet, Rich, so I think there's been a tweaking.
It is still dearer than Skytalk for Sky users and doesn't offer an "anytime" call package, although it is only a 1 month contract viz Sky's 12 months
Free caller display will make me think seriously about it but I suspect that it's still going to be more expensive than the BT deal I'm on but it's so hard to tell. I'm locked in to BT until after Christmas anyway so plenty of time to think.
Is it possible to switch packages, like with the broadband service, and if so, would there be any charge to do so? I'm considering this, but would have to do some careful calculations, and also, the apparent lack of Call Diversion would be a problem for me.
Oops! I take it back - they've now added call diversion. :)
I'm sure switching would be as easy as it is for broadband, Simon.
Quote from: rgt247 on Oct 27, 2008, 18:13:38
I have just spotted a typo On This (http://www.idnet.net/solutions/home/phone-call-charges-unlimitedevening-full.jsp) page. The free evening / weekend call charges.
Local Evening Free for first 90 minute sof call then 2p per minute.
Sorted. :thumb:
Quote from: Rik on Oct 28, 2008, 09:27:53
I'm sure switching would be as easy as it is for broadband, Simon.
Confirmed, changes can be made at any time and are free.
Just me thinking aloud, but would people find the phone packages more attractive if they could pay a set amount each month, as you can with BT, and have the amount reviewed and adjusted, if necessary, periodically?
That would appeal to me Rik, that is what I do now with BT.
My other concern is, if I left BT to go with IDNet, found that for some reason that I didn't like it, went back to BT, I would have to sign up to a new 12 or 18 month contract, perish the thought.
I could be wrong on that of course.
I think you're right in the latter respect, In, but they do give a sweetener.
I pay BT £16.50 per month all in, which includes all 01/02 numbers 24/7 Rik.
Can IDNet match or better that?
Do you have any other services, In, eg Call Minder (not 1571), Call Diversion etc?
Caller display, and I am signed up to the " no cold call " service, not that that should make any difference.
The best IDNet can give you is £13.99 for free evenings and weekends. It really depends on the balance of calls as to whether that's a better deal.
Very borderline to be honest, I would think Rik.
Thanks for the advice. ;)
I'm borderline too, I might save £2/quarter, it might cost me that...
Quote from: Inactive on Oct 28, 2008, 16:21:29
I pay BT £16.50 per month all in, which includes all 01/02 numbers 24/7 Rik.
Can IDNet match or better that?
Sky will do line rental plus all calls 24/7 for their TV customers for £15 and that includes free calls 24/7 to 20 international destinations too
Their options are:-
Caller Display No charge
Standard Voicemail No charge
141 Number Withhold No charge
Automatic Number Withhold No charge
1470 Automatic Number Withhold Override No charge
1471 Last Caller No charge
1475 Last Caller Erasure No charge
Call Diversion £1.75 per month
Call Waiting £1.75 per month
Reminder Call £1.75 per month
Ring Back £1.75 per month
Three-way Calling £1.75 per month
Anonymous Caller Reject £4.00 per month
Last Caller Barring £3.35 per month
there is no minimum contract.
For all excluded calls I use ASDA PAYG on my mobile which is 8p per minute any-time to any number and 4p per text.
In, otoh, hates Murdoch with a passion. >:D
Enough to pay more than he needs ? :whistle:
Almost certainly. :)
Quote from: kinmel on Oct 28, 2008, 17:42:01
Enough to pay more than he needs ? :whistle:
I would pay more than I need tho' I would have to pay Murdoch for his carp TV Channels, which ain't going to happen.
Thanks anyway.
;D
BT gives me free evenings and weekends and caller display all for the plain ol' line rental charge which I think is £10.50 as long as I tie into them for 12 months. I'm afraid IDNet cannot rival that which is a shame.
I've been hanging on for this as I really do want a one stop shop for broadband, phone and line rental, and had hopes that the package would be good enough to make me stay.
Unfortunately it does not come close to PlusNet's Anytime+ package, which also includes 20 international numbers. They do this for £15 inc line rental.
Unfortunately, I have now given IDNet notice of my intention to switch at the end of the month.
Good luck at Plusnet Mark, I wouldn't go back to them if they offered a free package. ;)
Thanks Inactive. It's only a month's notice and believe me if it doesn't work I'll be back like a shot. :-\
Until I get my readies back from Iceland every penny counts.
I have my line rental and calls from Yourcalls.net at present, which, unfortunately is also more competitive than the proposed IDNet package.
I make lot's of International ( Spain ) calls via my BT Line via one of the cheap providers, they cost half a pence a minute, so that has never been a real issue for me.
Again Good Luck..
I am stuck with BTanytime until February I think,which I am happy with as there is a bit of weekday usage.Where I get stung is for calls to mobiles and I am not sure there's any other solution apart from coughing up,the regular mobiles are on a variety of providers.
I think Sky get enough of my money but would probably be cheaper than BT
I have dropped TalkTalk and gone with Idnet for my phone and line rental mainly because I value reliability over price, but only time will tell, I also like their price structure, it may not be the cheapest, but it is easier to understand.
So what do they charge for other than 01/02/03 numbers.....Like 0844/0845/0870 etc... Cannot see it on their page anywhere.
Quote from: alan on Nov 01, 2008, 14:58:20
So what do they charge for other than 01/02/03 numbers.....Like 0844/0845/0870 etc... Cannot see it on their page anywhere.
This can be found Here (http://www.idnet.net/solutions/home/phone-call-charges-unlimitedevening-full.jsp)......
Thanks Rich.... Couldn't see for looking... put it down to an age thing again.
I always put it down to my nose getting in the way, Alan. ;)
Hmmm, just came across this new service offering and really considering it. All my calls are made over VoIP (Asterisk) and I hate having to pay the high BT rental just to use broadband. So if I could reduce my rental by moving the line to IDNet and having a single bill I would be a happy bunny :)
It may well suit your needs perfectly, then.
How come IDNet don't do discount for "us" Broadband customers who want to take out the phone also?
My parents called today, and were told the information was on the site. When I've looked there is no discount, it is simpy a combined phone+broadband price. :( Would of liked a bit of discount for loyalty.
For example. My service = £24.99 /month - The phone, say the Unlimted Weekends & Evenings = £13.99 /month. Total would be = £38.98
If you go to the combined section on the site, http://www.idnet.net/solutions/home/contract-month-broadbandphone.jsp it is still £38.98. I would of liked it to be cheaper. I know SKY for example do a cheaper deal if you get the phone, tv, broadband... and so forth.
I'm trying to save money basically. And o2 at £7.50 is very very very tempting.
There is a discount of 99p/month on the line only, Jimbo, but that's the only one I'm aware of.
Quote from: Rik on Nov 04, 2008, 18:52:32
There is a discount of 99p/month on the line only, Jimbo, but that's the only one I'm aware of.
Hi mate. Yeah I saw that bit... it's nothing special though like. :whistle:
The packages are still being refined, you may find something more to your liking in a few months when they've got a better idea of how the service is being used.
Quote from: Rik on Nov 04, 2008, 18:57:41
The packages are still being refined, you may find something more to your liking in a few months when they've got a better idea of how the service is being used.
Hopefully. ;) It still works out cheaper than my current phone provider + IDNet. Would be even better with phone + broadband with IDNet with some discount. :thumb:
Quote from: Jimbo on Nov 04, 2008, 18:47:34
How come IDNet don't do discount for "us" Broadband customers who want to take out the phone also?
I would guess because they have to pay BT, and would be selling at a loss otherwise.
Let's not forget, you're paying for a more personal service with IDNet, and they are in business to make money. I'm sure we would all like everything to be cheaper, but cheap comes at a price, and I wouldn't want the standards of IDNet's service to slip, due to them having to make compromises to cut prices. :)
Quote from: Simon on Nov 04, 2008, 22:43:53
Let's not forget, you're paying for a more personal service with IDNet, and they are in business to make money. I'm sure we would all like everything to be cheaper, but cheap comes at a price, and I wouldn't want the standards of IDNet's service to slip, due to them having to make compromises to cut prices. :)
No no me neither. :)
If you are at home during the day and make a good proportion of daytime calls, the absence of an Anytime package makes the IDNET offering unattractive for me.
I pay BT £16.45 per month for an Anytime package. You can call this the monthly contract rate. With the 3 free months for a 12 month contract this comes to £14.96 per month. You can say that is £10.50 rental with CLID plus £4.46 for all 01/2 numbers. I am sure I can improve on this elsewhere.
I think if IDNET were to offer a £14.99 Anytime monthly contract it would get some takers, especially with discounts for 12 month contracts.
As a general point though, I am reluctant to hand the line to a non-BT carrier or LLU provider. I favour line rental with BT, (to guarantee prefix routing and provide carrier backup), then Carrier Pre-Selection with the most competitive geographic call carrier and finally specialist carriers for mobile, international and non-geographic numbers using prefix dialing or a programmable dialer.
With voice, broadband and tv, I think pick and mix on price and quality is the best and safest way to go.
Also, the customer service element which we value with IDNet has a much smaller impact on phone services. I can't remember the last time I needed to report a voice fault, for example.
Quote from: davej99 on Nov 06, 2008, 12:30:44
If you are at home during the day and make a good proportion of daytime calls, the absence of an Anytime package makes the IDNET offering unattractive for me.
Same here.
Quote from: Rik on Nov 06, 2008, 12:34:06
Also, the customer service element which we value with IDNet has a much smaller impact on phone services. I can't remember the last time I needed to report a voice fault, for example.
The issue for me is not last mile faults but carrier network failure. I would trust IDNET to carry voice (at the right price - sorry), whereas there are many others I would not. I have had problems with a major CPS carrier and the family with a major LLU provider, both giving long outages. The difference is when my carrier failed I could route voice by prefix dialing back over BT and get mission critical internet access via dial-up in the same way.
Does anyone know how the IDNET voice offering works? Is it a CPS service over a private voice network or is it just handling BT rental collection and re-selling of BT's voice service?
It's a straight re-sale of a BT Wholesale product, Dave. The service is identical to that purchased from BT.
Thanks for that Rik. It sounds good. An Anytime offering might be attractive at the right price, ie lower than BT but perhaps not bargain basement and forget the quality.
For me to move, the tariffs definitely need to come down a bit. I'd like to give the business to IDNet, but the price just doesn't quite work out. :(
A like for like match would probably sway me. ;)
Agreed, In.
Well I've given it a punt and the transition this morning was smooth as silk. :)
I went for the £10 a month option so at least I can SEE where my money is going! And since a lot of the calls we make are now to mobiles I reckon IDNet's prices will save me a little too!
Quick question (too trivial to bother the staff with): does anyone know how fast/often the call log updates in the customer login area?
Unfortunately, no, Matt. :(
I am very interested in getting phone and broadband combined as it will save me some money. Could I clarify a couple of things please regarding Idnet home phone.
1 I presume you come out of BT altogether
2 If you wanted to go back to BT would you be able without much trouble as I have heard BT can get funny with you and you end up with no phone at all.
Yes and I don't know, Andy. The underlying service is still provided by BT, you're just dealing with IDNet nor BT Retail. Effectively, it's only a billing change, so there shouldn't be any problems going back if you wanted to.
I'm thinking about going with IDNet for phone when my BT contract is up which I think is next month.. need to check that but of course it doesn't say on the 'my account' area of BT website which is a clever idea! However what I need to know is does it cost anything to transfer over to IDNet from BT. I can't see anything that says it does but I don't want to jump into this not knowing.
Also, the link given in the sticky thread by Tim entitled New Phone Services no longer goes anywhere.
I believe there is no charge to migrate your phone service to IDNet, Ann, except for the following:
QuoteTransfers from some LLU based phone providers may result in a £41.00 inc. vat conversion charge. In the unlikely event that your line is subject to this conversion charge we will contact you prior to transfer.
I'll go and check the link out, if I can find it. :)
Tim's announcement thread updated - thanks, Ann. :)
Thanks Simon. I don't think there's a fee either. My BT contract ends on 2 March and my IDNet annual bill is due 1 March so that's not bad timing. I think I will change to Broadband and phone rental then and pay the annual fee which gives a discount and makes it comparable to BT.. just got to remember to do it now!
If you want any further reassurance, give IDNet a call on Monday, Ann, and I am sure they will be happy to clarify things.
It says it's free to change over on the page that you added the link to in Tim's thread. But that page is weird. The mouse pointer changes to have a question mark on it and the word 'answerphone' appears on hover. Very odd.
http://www.idnet.net/solutions/home/phone/
On which part does it do that, Ann? Can't see it myself.
QuoteUK Only Call Centres Yes
There's more than one? :P
There's definitely no charge moving from BT, Ann.
Quote from: Danni on Jan 02, 2009, 14:54:30
There's more than one? :P
Yes, Simon at home is a second, Danni. ;D
this is a very long thread to read through now :whistle: bit lazy today :D
so whats it all about basically. how can IDNet charge so different prices from BT.does it affect your line if you change.can you change if you already have a BB package with IDNet.
how do you find out when your BT contract ends, to be honest I didnt know there was one :blush:
You're probably like most of us, Baz, on a rolling open-ended contract, you can change at any time. The switch is just one of billing, the phone line is rented from BT Wholesale by IDNet instead of BT Retail. IDNet offer a package which is cheaper for most people. It's independent of your broadband package, but can be tied into it if you wish.
Quote from: Simon on Jan 02, 2009, 14:28:55
On which part does it do that, Ann? Can't see it myself.
Mouseover on the table itself.. can't think that it would just be me.
Not getting that here, Ann.
I don't get it on the overview tab but on the other three tabs.. weird. All other web pages on that site and others are unaffected.
Very, and I can't think what would cause it...
Having tested, I can replicate it in IE7, Firefox, Opera & Sea Monkey don't cause the issue. I'll let IDNet know.
Oh wow.. I can see what's wrong in the source code. After the words "answerphone" which appears on the overview page, they haven't put an </abbr> in the code, they've put an </a> instead so it hangs onto that mouseover for the rest of the coding.
See...
<ul>
<li>Line Rental</li>
<li>Free Caller Display</li>
<li>No call setup charges</li>
<li>Per second billing</li>
<li>Free <abbr title="overide withheld number">1470</abbr>, <abbr title="retrieve last received number">1471</abbr>, <abbr title="erase last received number">1475</abbr>, <abbr title="answerphone">1.1571</a> facilties</li>
I'll pass that on, Ann, thanks. :thumb: :karma:
Thanks Rik. That was fun. Back to the electricity and gas comparisons now :(
It looks they need a spell checker too. ;)
I went for the full package with IDNet, should be all switched over on the 9th Jan :thumb: Very impressed so far :ok:
Keep us posted after the switch will you, Mick?
Will do :thumb:
UPDATE
Site fixed! :)
Confirm fixed. That was quick. Good for them. :)
Andy got my message. They don't hang about. :)
If only IDNet would come up with an 'Anytime' phone package, I would move everything over, including broadband. Anything in the offing does anyone know?
I don't know the answer, but it's worth asking them directly. :)
Do I read this correct.... With BT Evening and Week-end inclusive with a 12 Month contract £10.27 x 12 = £123.24
With IDnet with the same package over 12 Months £12.55 x 12 = £150.06
Where am I going wrong.. Surely it shouldn't be that much difference.
Does the BT price include VAT, Alan?
Quote from: Rik on Jan 04, 2009, 12:13:23
Does the BT price include VAT, Alan?
.
From the BT website "All rates detailed below are inclusive of VAT" and I cannot see anything to tell me its not included but knowing BT it may be hidden.
Have a word with IDNet tomorrow, Alan, I'm sure they will be able to clarify it for you.
Thanks Rik. I'm with TalkTalk at the moment so its looks on the face of it that I'll be going back to BT at least on those figures.
Afterthought: Perhaps it's the 12 month tie-in to BT which makes the difference.
Yes its a 12 Month tie in but not too bothered about that. Even got an offer of cheap mobiles calls included...
You're not missing anything. BT is cheaper for that deal which is why I wasn't enthusiastic to start with until I realised that actually most of our calls, which are very few anyway are made during the day and the IDNet prices for daytime are better than BT so I may as well go with the line rental only with IDNet (also with broadband of course) and pay for all calls. But each person's use is different and you have to weigh it up. It gets very complicated.
Thanks Ann... It is like a minefield I must agree.... I can only get access to my last 6 bills with TT so its a bit hard to compare the last 12 months as a comparison.
Back to the drawing board....
It's the problem when comparing most tariffs these days, Alan. They all have subtle variations that make them better for some than others. Life was easier when we didn't have a choice. ;)
Quote from: alan on Jan 04, 2009, 12:00:58
Do I read this correct.... With BT Evening and Week-end inclusive with a 12 Month contract £10.27 x 12 = £123.24
With IDnet with the same package over 12 Months £12.55 x 12 = £150.06
Where am I going wrong.. Surely it shouldn't be that much difference.
Actually, they're not really like for like comparisons. For example, with ID Net caller display is free, whereas BT charge £1.71 a month (£20.52 p.a.).
Then, although ID Net daytime landline per minute costs are comparable, BT levy a the call 'set-up' charge for each call.
BT's mobile rates are also significantly higher.
So, overall BT are cheaper if you don't make calls during the day; if you don't call mobiles; and if you don't want to know who's calling you.
In fact, if you don't use the phone, BT are cheaper every time.
;D
;)
:rofl: :karmic: :thumb:
Dead right... Looking at the few calls we have made over the last 6 months it would pay me to go the same way as Anne.. Mostly daytime use.
I hadn't realised just how much a daytime call was costing even for a few seconds and that's with TT.
I cannot find how much its going to cost for 0845/0870 calls... The link posted earlier is now not available..
Any directions please?
.
Thanks
.
http://www.idnet.net/solutions/home/phone/unlimited-evening.jsp
If it doesn't take you straight there, select non-geographic, Alan.
Thanks Rik... I assume the cost will be the same with the line only package for the 0845/0870.. The link you give applies to E&W which on the 01/02/03 calls are a tad more expensive.
Quote from: lodge on Jan 04, 2009, 16:11:14
Actually, they're not really like for like comparisons. For example, with ID Net caller display is free, whereas BT charge £1.71 a month (£20.52 p.a.).
BT Caller Display is free if you sign up to the free Privacy at Home Service details
here (http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25607).
Quote from: alan on Jan 04, 2009, 16:25:12
Thanks Rik... I assume the cost will be the same with the line only package for the 0845/0870.. The link you give applies to E&W which on the 01/02/03 calls are a tad more expensive.
.
Disregard Rik.... I've found it.
Quote from: alan on Jan 04, 2009, 16:25:12
Thanks Rik... I assume the cost will be the same with the line only package for the 0845/0870.. The link you give applies to E&W which on the 01/02/03 calls are a tad more expensive.
Identical, Alan:
http://www.idnet.net/solutions/home/phone/lineonly.jsp
Too late. ;D
Quote from: Rik on Jan 04, 2009, 16:31:49
Too late. ;D
.
That's what the missus keeps saying... ;D
.
Looks like I'm another convert to Idnet phone.. Now pay yearly get it even cheaper Mmmmmmmmm.
And miss the VAT increase for a month or so... :)
Quote from: Sheltieuk on Jan 04, 2009, 16:27:54
BT Caller Display is free if you sign up to the free Privacy at Home Service details here (http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25607).
It is free only if you take your calls through BT. If you don't like me (Sky Free) they charge £5 every three months..... But you can cancel it ;) !!
IIRC, you also have to make a number of chargeable calls each month for it to remain free.
Quote from: Rik on Jan 04, 2009, 16:43:51
IIRC, you also have to make a number of chargeable calls each month for it to remain free.
Correct. You can't now anyway BT have stopped the access number :no:
Not a lot of use then. :(
Well that's buggered it for me until the end of March.. My next 3 Monthly payment will be taken by BT on the 13th Jan and Idnet need a couple of weeks to transfer.
So in effect if I transfer to ID now I'll be paying double line rental. :(
Stop the DD and pay manually, Alan?
Don't they go along the route of black listing you with these Credit agencies if you do that?
Not if you make a payment by other means, surely?
Agreed, Simon. Effectively, all you're doing is changing the payment method, Alan.
What about the discount for DD payments.. That will be in the melting pot also. I would love to do it though.
Quote from: alan on Jan 05, 2009, 11:22:58
What about the discount for DD payments.. That will be in the melting pot also. I would love to do it though.
.
Oops hit the wrong key somewhere
Quote from: alan on Jan 05, 2009, 11:22:58
What about the discount for DD payments.. That will be in the melting pot also. I would love to do it though.
You'd lose that, Alan.
Quote from: alan on Jan 05, 2009, 11:23:55
.
Oops hit the wrong key somewhere
I do it every day, many times. ;)
I'd probably lose more than I would gain.. Plus the hassle of some Indian call centre reading from his script. I'll have to sit this out for a Month or so.
As you mentioned earlier Rik, at least paying for 12 Months from March will give me that extended VAT reduction for next year.
This is true. :)
Quote from: rgt247 on Jan 04, 2009, 16:47:43
Correct. You can't now anyway BT have stopped the access number :no:
BT have not stopped the access number.
Providers such as Sky have moved from using CPS (Carrier PreSelect) to WCLI (Wholesale Call Line Independent) which essentially means that the provider has taken over the billing of all calls. It allows them to ensure that every single call is made through their network, removing the ability to use prefixes, or even route over BT to get cheaper calls. I don't think it's fair that calling through 1280 still connects the call without warning that it doesn't work, or even failing to dial!
It's probably buried in their small print. :(
On another more serious note:-
Will IDNet be increasing their phone costs come April when BT hike up theirs?
Line rental is going up to £12.50, £11.25 with DD and paper free billing discounts, up from £11.50 and £10.25 respectively.
The cost of select services is increasing to £2.50 each from £1.75, £5 for 2-4 services, up from £3.43
So for me, on the free weekend plan with privacy at home and call diversion, I pay a total of £12.00 a month.
With the new costs, I'll pay £13.75 a month.
Currently, IDNet Unlimited Weekend and Call Diversion will cost £13.20, or £11.45 if I opt for line only, tied into the broadband. The only issue with this is losing the ability to call through low cost providers such as 18185, who allow me to make daytime calls for 5p per call, and mobile calls for 5p/min at weekends, 6p/min weekdays.
If I switched over to line only with IDNet I'd likely never make calls from the landline, ever! Especially considering that not all mobile calls are charged at the same rate on this tariff :(
You'd have to ask them to be certain, but I'm not aware of any plans to increase charges atm...
I think I'd save a little going with IDNet for phone & broadband - but as I already have broadband with IDNet, how do I apply for the combined package? The existing link seems to assume you don't already have broadband...
https://www.idnet.net/solutions/home/broadbandphone/
Quote from: alan on Jan 30, 2009, 08:28:36
https://www.idnet.net/solutions/home/broadbandphone/
That's the link I tried - it does a phone check then asks for a MAC number and so-on, all mandatory fields. I have no idea what my MAC number is, I just want to add phone to my existing IDNet broadband. Not very helpful - I thought they'd have an option for those most likely to join the phone service - existing broadband customers... Guess I'll have to ring support.
While you're ringing, mention why you're having to ring...
Quote from: Lance on Jan 30, 2009, 19:25:23
While you're ringing, mention why you're having to ring...
Yup, will do.
Although if you log into the user area, select 'Your package / upgrades' from the side and then select 'Transfer phoneline to IDNet' alongside the phone package you want and there won't be a need to call support. :thumb:
Thats what I did tonight ;)
Now for my commission... ;D
Arise Captain Lance. ;D
I thought commissions started at Tea Boy, well that's all what most of our engineering officers were capable of straight from uni.
Edit: added "officers"
I thought they were non-coms, Glenn. :)
I made an mistake, just corrected it :blush:
Spoilt my response rather. ;D
:)x
Me and my girlfriend are(Were) with Talk Talk for calls and BT for line rental.
We are making the switch to Idnet Home Line Rental Unlimited Evening & Weekend Calls
We were happy with Talk Talk which was Unlimited Evening & Weekend Calls but we got so Fed up with calls from Talk Talk trying to sell as Free broadband sometimes 3/4 times a day that i just cracked up and lost it :bawl:
Idnet gives us a 1st class broadband service with great customer support thats why we made the choice to move to Idnet for are phone service :thumb:
IDNET for BB and Phone ... Just line rental as everything is VoIP at home :thumb:
I'm having trouble with IDNet taking over my line.. can't get the timing right. My contract doesn't finish with BT until 2 March but IDNet want to take it over on 26 Feb and I specifically said that I didn't want to pay a fine with BT for finishing the contract early.. now I just want to cry... :'(
Have you talked to them (IDNet), Ann? I'm sure something could be sorted out.
I'm trying. But I know I dont have a lot of patience. If they dont understand what I'm getting at I'll just cancel everything. I know what I'm like
They should understand, Ann, it should only be a matter of delaying the switch for a few days, but of course, BT may be playing hard to get.
Can you not apply to IDnet for the transfer of your line two weeks prior of your BT termination date.. I understand two weeks notice is the minimum in which BT require notice from another provider.?
Quote from: Ann on Feb 12, 2009, 21:46:37
I'm trying. But I know I dont have a lot of patience. If they dont understand what I'm getting at I'll just cancel everything. I know what I'm like
Have a word with IDNet, Ann, phone or email, they can change the date to suit you.
Sorted now.. ;D
That's great. :thumb:
Quote from: uxbod on Feb 06, 2009, 09:44:57
IDNET for BB and Phone ... Just line rental as everything is VoIP at home :thumb:
Same as me sort of...
2 lines 1 for adsl 1 for normal phone, adsl line used for fax/remote dial out only.
I have 6 sip accounts registered on the avm fritzbox.
3 for work (1 real, 1 test and 1 for customers to phone me on)
1 for me and wife
1 for parents
1 for when i want to phone someone and "may" change the number regularly to stop it getting spammed.
and an asterisk server running to handle the gsm mobile's to voip functionality. (house has too many thick walls for dect to handle it)
do i have the most complex home telephone system?
Oh broadband and both lines with IDNet.
Quick question about the phone packages...
Is it possible to have calls to mobiles barred? Im thinking of changing to idnet from tiscali but need mobil calls barred. tiscali used to do it free, but ive recently noticed that they had turned the barring off. i rang them to find out why and to get it turned back on, only to be told that they have never offered call barring!
You might need to ask support about that, pup.
Blocking calls is a nightmare for a provider.
What i have is an avm fritzbox, although primarily a voip-normal phone adapter it also routes through calls from the pstn line AND HERES the big bit:-
I can bar certain external calls either the whole of 07 (mobiles) 09 (expensive) or just a specific number eg 07740852837 AND i can block incoming numbers, only discovered this when i kept getting dodgy calls from a specific number, blocked them easily.
I can also route 0800 and 0870 over pstn and everything else over voip.
My home life is rather complex, (My parents and kids live with me) doing it this way we have 1 line rental and run individual numbers (and bills) over voip.
The call barring options are
"1) Bars almost all calls including 1571, cancelling this option automatically cancels any
other barring options.
2) Bars national and international calls and calls to mobiles
3) Bars international calls.
4) Bars all operator-connected calls and SMS calls
5) Bars calls to numbers with * or # in them, this will include some Wholesale Calling &
Network Features but does not bar Call Barring.
6) Not currently used
7) Bars all Premium Rate calls"
barring mobile calls would make most 'unlimited' call packages not viable as most providers use the income from mobile calls (particularly the high call setup costs of 8p per call) to subsidise the free calls.
Thanks Martin. :)
Quote from: mchunt_idnet on Mar 14, 2009, 21:26:47
The call barring options are
...
barring mobile calls would make most 'unlimited' call packages not viable as most providers use the income from mobile calls (particularly the high call setup costs of 8p per call) to subsidise the free calls.
So can it be done or not? :dunno:
Brian in sales says the call barring hidden in the package comparison (http://www.idnet.net/solutions/home/phone/) (hover over calling features) page is just to bar all calls from the phone. i cant see the point in that myself... ::)
BT used to do 'incoming only' lines at one time, I guess this provides the same effect.
The call barring option is user configurable (via special key codes) and you can enable any of the 7 options mentioned in my previous post.
Unfortunately solely barring 'Mobile Calls' is not one of the options, so the answer is no it can't be done.
option 2 barrs international an mobiles? if thats so thats fine. i really want to get away from tiscali :eek4:
But it also bars national calls, Pup.
Option 2 bars NATIONAL and international calls, and calls to mobiles, according to Martin's earlier post, so would be quite prohibitive. I'm not sure if the bar can be bypassed by entering a special 'pin' code, but that could be one solution.
bugger didnt read that properly :-\
My contract for BT's Evening and Weekend calling plan expires on the 27th of May this year and I have just received a letter from BT advising me of my options.
I intend to move my phone line to Idnet when this contract finishes, my question is do I need to notify BT of my intention (this can only be done by phoning BT - something I like to avoid at all costs if I can. :shake: ) to end the contract or does the process of starting the transfer to another provider do this any way?
Someone will confirm, Ray, but I believe you need to inform BT otherwise your contract automatically renews.
I would move over but I get free 087 numbers with my package as well as 084 in the day time and I don't need international calls so I'm better off with BT @ £15.46 a month or something like that.
I just told IDNet, Ray, and BT contacted me to confirm I wanted to leave. That said, I wasn't in a renewable contract situation, so see what IDNet advise.
Quote from: Rik on May 01, 2009, 14:57:42
I just told IDNet, Ray, and BT contacted me to confirm I wanted to leave. That said, I wasn't in a renewable contract situation, so see what IDNet advise.
Thanks, Rik, I'll give Idnet a call after the Holiday. :) :thumb:
I emailed BT to let them know not to renew the contract and they phoned me next day to say nothing much except "okay". ;D Then I emailed IDNet to ask them to take over my line on the date that the contract was up. It takes them about two weeks in all.
You shouldn't even notice when it happens, Ann. :)
I didn't notice although it would have been nice to have been told. That was my only gripe, that I wasn't told when the change over had happened. Grrrr.
BT gave me one date and IDNet another, Ann. Unlike ADSL connections/migrations, they don't send a completion email to IDNet, so they just have to assume the date they give you.
I've just contacted BT via their website to tell them I don't wish to renew my contract, had a phone call back from the Indian Call Centre within a couple of minutes to confirm that's what I wanted. :) :thumb:
I'm going to the Idnet web site to arrange transfer shortly, is there any info on their site about services such as call diversion etc? can't seem to find it if there is. :P
It's a bit buried, Ray, I'd order by phone if I were you.
Quote from: Rik on May 05, 2009, 09:58:07
It's a bit buried, Ray, I'd order by phone if I were you.
Thanks, Rik, I'll do that instead. :) :thumb:
It's what I did. :)
It seems you now have to do it On line due to the Agreement/disclaimer when you submit the transfer request, so I've just done the request via the online portal.
How odd. ???
Quote from: Rik on May 05, 2009, 10:31:20
How odd. ???
Yes it is, Rik, I think it was Miriam that I spoke to and this is what she told me, when you submit the form you are also agreeing to Idnet taking over your line, smells of BT bureaucracy to me. :-\
I did it all by phone, Ray.
Quote from: Sheltieuk on May 05, 2009, 10:36:43
Yes it is, Rik, I think it was Miriam that I spoke to and this is what she told me, when you submit the form you are also agreeing to Idnet taking over your line, smells of BT bureaucracy to me. :-\
As far as I'm aware, IDNet are using Carrier pre-select to supply the phone service, if I try to call BT to report a fault, I get a message to call my service provider.
So they are. :thumb:
Quote from: Gary on May 01, 2009, 14:20:40
I would move over but I get free 087 numbers with my package as well as 084 in the day time and I don't need international calls so I'm better off with BT @ £15.46 a month or something like that.
Me too! If IDNet could match that deal I would change. ;) The 087/084 numbers are extremely important during the daytime, their costs mounts up rapidly and are bad news :no:
If I'm not mistaken, 084x numbers are 'free' with IDNet, it's just 087x which are not.
my phone was due to change from Sky to Idnet on 30th April, Idnet have sent me invoices and I have not heard any different.
However, when I log into my Idnet account the calls log is empty, how soon after the changeover do calls start to appear ?
Mine started on the day of the switch, Alan. Probably best to give IDNet a call in the morning, just to check things are OK.
Support have tweaked the billing system, all is now working OK :thumb:
Quote from: Simon on May 05, 2009, 19:37:21
If I'm not mistaken, 084x numbers are 'free' with IDNet, it's just 087x which are not.
As of today 0870 numbers are also included with the Anytime packages. Our 0845/0870 inclusive call offering is subject to the same restrictions as the BT offering (60 minutes per call, not available for internet dial-up calls or indirect access numbers).
BT 0845/0870 Offer (http://bt.custhelp.com/cgi-bin/bt.cfg/php/enduser/cci/bt_adp.php?p_sid=WGolapnj&cat_lvl1=345&cat_lvl2=350&cat_lvl3=361&cat_lvl4=1083&p_cv=4.1083&p_cats=345,350,361,1083&p_faqid=12732)
Only 0845 & 0870 numbers are included, 0844,0871 and similar numbers are not included. The actual rate varies according to the number - our rates are similar to BT's (but without BT's 8p call setup fee) and generally around 5p for 084x type numbers and 10p for 087x numbers.
Quote from: mchunt_idnet on May 06, 2009, 14:20:50
As of today 0870 numbers are also included with the Anytime packages. Our 0845/0870 inclusive call offering is subject to the same restrictions as the BT offering (60 minutes per call, not available for internet dial-up calls or indirect access numbers).
BT 0845/0870 Offer (http://bt.custhelp.com/cgi-bin/bt.cfg/php/enduser/cci/bt_adp.php?p_sid=WGolapnj&cat_lvl1=345&cat_lvl2=350&cat_lvl3=361&cat_lvl4=1083&p_cv=4.1083&p_cats=345,350,361,1083&p_faqid=12732)
Only 0845 & 0870 numbers are included, 0844,0871 and similar numbers are not included. The actual rate varies according to the number - our rates are similar to BT's (but without BT's 8p call setup fee) and generally around 5p for 084x type numbers and 10p for 087x numbers.
Excellent news !
Great news, thanks, Martin. :)
Well, I've upgraded, how about the rest of you? :)
Great news, Martin! :thumb:
Being inherently lazy. How much notice do I have to give BT as my previous 12 month contract has expired and as far I can tell has not automatically been renewed.
Quote from: Rik on May 06, 2009, 15:50:15
Well, I've upgraded, how about the rest of you? :)
I was already on the anytime package -- now I just want Australia added to the free calls list - never satisfied !
Quote from: stevethegas on May 06, 2009, 16:24:19
Being inherently lazy. How much notice do I have to give BT as my previous 12 month contract has expired and as far I can tell has not automatically been renewed.
None, Steve, I didn't contact BT at all, just asked IDNet to make the switch.
Quote from: kinmel on May 06, 2009, 16:34:21
I was already on the anytime package -- now I just want Australia added to the free calls list - never satisfied !
Our relatives are in Canada. :)
Thanks, Martin. :)
Quote from: Rik on May 06, 2009, 16:42:25
None, Steve, I didn't contact BT at all, just asked IDNet to make the switch.
Thanks Rik . Unfortunately I still think BT is a cheaper option for me looking at past usage . I have a fair few landline to mobile calls and since BT now charge me 7p/min on the no cost(with anytime unlimited) friends and family mobile plan.
It isn't going to be the right move for everyone, Steve, it's only just become right for me.
Information please regarding the telephone call log, mine is not operating correctly and it is proving difficult to get it put right.
I am on the Anytime package, does the call log in my Idnet account webpage list all calls made, or just those that will be charged ?
If calls that are included in the package are listed, what is the entry in the "Billed" column ?
Thanks
I've just changed to Anytime, Alan, and I see a number of billed calls for national rate etc, then, from the change date, the calls are listed but there's no charge against them. Does that help?
Quote from: Rik on May 12, 2009, 18:03:01
I've just changed to Anytime, Alan, and I see a number of billed calls for national rate etc, then, from the change date, the calls are listed but there's no charge against them. Does that help?
Thanks Rik, the changeover to Idnet is proving to be a disaster. For a week I have been trying to convince Idnet that the changeover has gone wrong, but to little effect. The changeover should have happened on 30th, but Sky were still adding calls to my Bill until Friday 7th and now that all the calls are appearing on my Idnet account, I am been charged for every call, even though the Idnet system lists me as being on the Anytime call plan.
Four times now Sales, or Support, have told me there is nothing wrong, when there clearly is and a promised call-back today never happened.
Sorry to hear that, Alan. My transfer went as smooth as silk, at the beginning of April, not that that helps you, of course. :(
Martin has sent me an idnetters P.M. out of hours, which is much appreciated.
Perhaps things will soon be back on track.
Thats good to know. :)
Hope it's sorted for you soon, Alan. :)
Me too. :fingers:
Idnet certainly monitor posts onto this forum and re-act quickly too.
I had a P.M. from Martin during the evening and by then the Billing had been corrected and at 8.30 this morning Miriam phoned me with an update.
Glad to hear it's all sorted Alan :)
Thats why we like being here. Let's be perfectly honest we pay quite a lot for our broadband service and about right for phone package.
BUT we get great service, I have only ever had praise for IDnet.
I will never forget one support call went along these lines.
rang support rang twice:-
I have a problem with dns resolve on my broadband connection.
"sorry to here that the person that would be best to help you is currently in the kitchen making me a cup of coffee"
"whats the best number to call you on and i will get them to give you a ring when they get back to there desk".
got a call back within 10 Minutes, half an hour later problem was solved and i got another call back an hour later to confirm all was okay.
Good Old fashioned common courteousy. worth every penny in my book.
I agree, Dean. :)
Must have been grinding the beans if it took ten minutes to make a coffee!!!
:lol:
Probarly gone to shops as someone else had drunk it all.
My phone line is being transferred to IDNet on the 10th. Got my "sorry you're leaving" letter from BT today. As I've not received any other letters from BT about renewable contracts, and on the 6th my original 12 month contract is up, I'm hoping I won't have any massive charges.
You shouldn't have any, Danni. How are you?
I'm okay, just been busy with college. Got an exam on Friday. Also spending far too much time in World of Warcraft (getting a really low ping, so happy there).
Quote from: Danni on Jun 01, 2009, 19:47:55
I'm okay, just been busy with college. Got an exam on Friday. Also spending far too much time in World of Warcraft (getting a really low ping, so happy there).
Typical student type wasting time on playing games instead of working. ;D :hide2:
:zip: ;D
Of course :) Actually, I'm doing work, just all my online time is consumed by it (am currently questing on my other monitor :P).
I don't do multi-tasking. ;)
Sorry if it has been asked before and I missed it, but do IDNet do 1471 (check number of last person who called) and a 1571 (message service). If so, what is the cost?
Thanks. :)
Yes, the 1471 and 1571 services are free with IDNet.
http://www.idnet.net/solutions/home/phone/
and hit the overview tab on that page.
Thank you Ann, that's helpful. :thumb:
Sorry, yet another question. :blush:
My phone line is currently with Sky. If I change it to IDNet, is anything actually done in the exchange or is it just a billing mechanism? Reason I ask is that ever since I changed to Sky line rental from BT, I have had slight line noise issues and I was hoping that moving the line over to IDNet might sort it automatically, because it was okay before. I might also be able to recoup the 1/2 MB speed I lost when this started. :fingers:
I have done all the usual checks to make sure it's nothing to do with the internal wiring etc.
Thanks.
If the broadband is alreay with IDNet then there will not be a change at the exchange as it is just a billing mechanism change. If you are currently with Sky llu broadband and moving both voice and internet to IDNet then this would be a physical change. By noise, do you mean actual noise on the phone line or just noise affecting your snr?
I have just changed my line rental and call package from Sky to Idnet.
If you do the same watch your Sky account carefully, they continued to bill me for chargeable calls after the service was moved from them and it took weeks before they admitted they were wrong and refunded me. Thanks to Miriam for her help in sorting it out :thumb:
Quote from: Lance on Jun 12, 2009, 22:53:14
If the broadband is alreay with IDNet then there will not be a change at the exchange as it is just a billing mechanism change. If you are currently with Sky llu broadband and moving both voice and internet to IDNet then this would be a physical change. By noise, do you mean actual noise on the phone line or just noise affecting your snr?
My broadband is already with IDNet. Yes, I mean noise on the phone line. So, I take it that it's a question of getting BT out, either via Sky now, or IDNet if I swap over?
Quote from: kinmel on Jun 12, 2009, 23:02:52
I have just changed my line rental and call package from Sky to Idnet.
If you do the same watch your Sky account carefully, they continued to bill me for chargeable calls after the service was moved from them and it took weeks before they admitted they were wrong and refunded me. Thanks to Miriam for her help in sorting it out :thumb:
Thanks for the tip. I am puzzled though how Sky could bill for calls that were being made via IDNet.
Quote from: lodge on Jun 13, 2009, 06:10:01
Thanks for the tip. I am puzzled though how Sky could bill for calls that were being made via IDNet.
If you were to take unauthorized payments from a persons bank account, you would be prosecuted for theft, and rightly so! However, give yourself a name like, BT, Sky etc and its "just a bit of a muddle" no harm done, even when they fight tooth and nail to keep that money. Its about time something was done about it. :mad:
No-one seems interested in looking after the consumer though, Ted, even if that's their supposed role. >:(
I've used IDNET as my ISP for a couple of years now as I like the service however my phone line (currently BT) is problematic with noise and intermittent disconnects which BT don't seem too bothered about, I've had them out 3 times but they've never really got to the route of the problem.
If I switched my phone service to IDNET will they take control of the actual infrastructure when it comes to getting things fixed or will I be stuck with the same poor connection and lacklustre BT?
I had, for the first time in 22 years, a voice fault (crackly line) a few weeks after moving to IDNet. Support could hear it, got on to BT Openreach, and they phoned me back in less than an hour with the fault cured. ;)
There's a first for everything... ;D
There is, and I like to be there. ;D
Quote from: Rik on Jul 09, 2009, 18:26:56
I had, for the first time in 22 years, a voice fault (crackly line) a few weeks after moving to IDNet. Support could hear it, got on to BT Openreach, and they phoned me back in less than an hour with the fault cured. ;)
I take that as no then!!
So I'm stuck with the 40-50 year old aluminium bell wire with crackly line and poor internet connection even if I pay IDNET for both phone and broadband... is this a premium service?
It's all very well rolling out ADSL2 24meg BB but people like me are stuck in the dark ages because we have a prehistoric infrastructure.
I think I may ditch the 'wet string' and get a 3G dongle.
You're never going to be entirely free of BT, Ginger, the difference is that you have IDNet looking after you, not BT Retail with the offshore call centres.
Quote from: Rik on Jul 09, 2009, 18:39:11
You're never going to be entirely free of BT, Ginger, the difference is that you have IDNet looking after you, not BT Retail with the offshore call centres.
I can be if I ditch the line, I'll cut the blooming thing down myself. :evil:
;D
That would work. ;)
Hi All
Wouldnt it be great if BT/GPO had upgraded the cable to all our houses just as we all have had to rewire our home electrics over the years.
I am transfering to Idnet Homephone as BT prices are not transparent and becoming expensive.
Do Idnet offer a numberwithheld option like BT do ( with BT its FOC !!!) ?
I assume basically I am remaining with BT but with Billing transfered to IDnet . So can I easily transfer elsewhere ( or back to BT) in the future if I wished with no expense and complication?
We dont use the phone a lot but in the current economic climate I like most need to save every penny , do others find Id phone as good as the ADSL service ( my line is rubbish but thats down to BT/ GPO as was).
Hairyman
All the services like caller ID, etc, are available with IDNet. All they take over is the billing. My own number is withheld, and that didn't change when I moved to IDNet's phone services.
Hi Simon
Thanks for the reply, I thought that would be the case, we withheld our number many years ago after a spate of "funny" calls were cleared up.
I will check with the office on Monday that it is added on the transfer next week.
Hairyman
I've not had any updates to my phone call log since July 28 and it's certainly not because no-one has made a call from this household ! :pig:
Is it the same for everyone else? If not, I will put in a call to Support?
Nothing for this month. Either the data hasn't come through from BT, or the system has failed.
Thanks Rik - I suspect the former is the more likely scenario. ;D
I've dropped support a note, just in case.
Now updated. :thumb:
Thanks Rik.
:)
I have just checked my call log for July and find that I have been billed for every call, even though I am on the anytime package.
I have emailed Support, you might want to check your own Call Log too
I was just billed for a call to a mobile, so mine is OK.
Mine's fine too.
Mine's OK too.
No problems here, either. All as it should be
Is it just me or has no-one else had an update to their phone log since 8 September? :dunno:
Nothing since the 5th, just checking...
Being checked at ID Towers now. ;)
Maybe it's going to be free as we're all such nice people. ;D
:pig: ;D
Just had calls for 14th and 15th added to my log, but there's a gap of several days before that.
Seems like there's been a blip somewhere along the line.
It's in your favour atm. ;)
:pray: :nocomment:
;D
So's mine. ;)
cant actually get to my plan details on BT site at the moment >:( so dont know if im in a contract or not do BT charge for leaving early,sorry if Ive already asked this elsewhere.
i know i have free call display and friends and family discount and a package for weekend calls, I think, like I say I cant get onto it yet so cant tell you more info.do IDNET offer same deals
BT do charge if you leave before the contract is up. IDNet offer various packages. Take a look on the website
Phone only http://www.idnet.net/solutions/home/phone/
with broadband http://www.idnet.net/solutions/home/broadbandphone/
I do a line rental only option as I don't use the phone much but I do get caller display free. The other options I don't know about.
I don't think you get 'Friends and Family' type deals with IDNet, but all calls are cheaper than BT anyway (and, of course, you get the 'free' allowance within the package), so you probably wouldn't lose out by not having number specific discounts.
I think you need to work out what your current calls level is, to which type of numbers (landline, mobile, 08xx, etc) and do some maths to see if IDNet would be cheaper. You do, of course, get the advantage of not having to deal with BT any more for fault reporting, etc, which is an added incentive. :)
The Friends & Family and Best Friend % call discounts for nominated telephone numbers, was scrapped by BT retail a few months back.
I know that this is a bad thing to even consider doing.................but,
If I were to move my home phone line billing to IDNET who I already have as my ISP, who would I report a noisy phone line to?
Would idnet take take of all the dealings with BT or would I still have to speak to BT directly?
Not that I would do the dirty here, but it might cause me to move my phone package if I ever do get my line sorted out with BT.
Sorry about the typo's !
My state of mind regarding my phone line is getting the better (or should it be worse) of me !!
QuoteWould idnet take take of all the dealings with BT or would I still have to speak to BT directly?
Would idnet take care of all..............etc.
Quote from: dujas on Oct 10, 2009, 12:07:34
The Friends & Family and Best Friend % call discounts for nominated telephone numbers, was scrapped by BT retail a few months back.
so what do they offer now then. Still honouring those who are on the deal already though ..............BT :thumb: :laugh: :laugh:
QuoteStill honouring those who are on the deal already though
Afraid not, it was withdrawn for everyone. They offered in slight recompense, free 0870/0845 calls when used in conjunction with your chosen call package, and mobile or international call discounts if you signed up to a one year rolling contract.
It was basically done (along with increasing their call charges) to raise profits, so they can start reducing the financial black hole left by the BT Global Services fiasco.
Sparky, IDNet would take on any line issues if you transfer to their phone services, as long as you understand they can't work miracles. It might also be polite to warn them of any known issues, which might also help to speed up the fault finding.
Thanks Simon,
No, I wouldn't be nasty and just drop it on them after moving my billing across. I am having big problems trying to get BT to commit to look at my line problem without charging me, at the moment I'm trying to narrow it down to times and weather conditions. I'm hoping I'll get there in the end, then I might well move over to idnet.
IDNet would still have to go through BT, and the BT threatened charge would still apply, if "no fault found", or if the fault is within your own equipment, so you need to be certain that it isn't, before requesting a BT engineer call out. The only difference would be that you would be calling IDNet, instead of someone in Bangladesh, to report the fault, and they would work with BT on your behalf. :)
When I last had a intermittent fault (crosstalk which didn't realy exist) an the engineer couldn't find anything wrong, he just swapped the pair from the exchange to the cabinet.
I just made it clear from the onset that the fault was intermittent.
I think that's the key. They can't really argue if you say it's intermittent.
Just signed my father in law up to idnet phone service.
went for the anytime lite package. He was missold a package from a doorstep salesman given vouchers he couldnt use and would have been paying £20 a month for his telephone. they also swapped his gas and electric, there customer services took 20 minutes to get through to so i helped him transfer back to his original supplier for gas and electric.
He only uses his phone for 3-5 hours a month maximum from previous bill's so even lite was a bit high for him but he wanted some inclusive time and wouldnt listen to me when i said basic package would be better, but hey £6 a month cheaper it was worth the change.
also we both get the refer a friend incentive :) happy day's
;D
And now they give you free bandwidth over Xmas too. :)
My voice is currently with BT but I am going to change it.
I currently get a bill every three months, which includes any additional chargeable calls that I have made, plus the next three months line rental in advance.
If I change to idnet, do BT send me a refund for any rental not used? How does it work, has anybody any experience of this situation?
Thanks.
BT should draw up a final bill and refund any credit balance, they did for me.
Rik, thanks.
Did you get a cheque, or do you have to leave your direct debit open so that they can refund it?
They refunded to my bank account directly.
OK. Thanks for that Rik.
I think that means I should not be too hasty in cancelling the direct debate mandate, I did that on something once before and it meant that they couldn't credit my account. I'm due a 3 monthly bill next week, so will wait 'till I get that to make sure they haven't charged me for fixing my line and so that I don't upset the system, then I will order from idnet.
Cheers.
Sounds like a plan, Sparky. :)
Although the next bill will be for the next 3 months line rental. I wonder if cancelling it now would change that?
The problem is that its due in 5 working days and Idnet couldn't switch it that quickly.
Also before I upset BT again by leaving them, I want to make sure they don't try to bill me for an SFI engineers visit that they themselves arranged. He proved that there was a fault and the "underground" engineer then found and fixed two faults on the line, so they shouldn't bill me, but..................it's BT after all.... :whistle:
Quote from: sparky on Feb 26, 2010, 12:46:39
I think that means I should not be too hasty in cancelling the direct debate mandate, I did that on something once before and it meant that they couldn't credit my account.
A Direct Debit mandate is not required to put money into your bank account (i.e. refund you) - anyone can do that at any time. A DD is only needed to take money out.
S
I was looking at ordering a phone-line for a flat which had it's phone-line disconnected 10 or 12 years ago. However the page I am directed to http://www.idnet.net/contact/placehomephoneorderonline.jsp?transfer=0 doesn't seem to include a price anywhere. Surely BT charge IDNet for supplying a phone-line?
When I changed all that happened (from my point of view) was that I placed the order with IDnet for the phone line, they transferred it over from BT and I now pay £10 a month instead of £56 a quarter.
Quote from: agal on Mar 06, 2010, 14:09:52
I was looking at ordering a phone-line for a flat which had it's phone-line disconnected 10 or 12 years ago. However the page I am directed to http://www.idnet.net/contact/placehomephoneorderonline.jsp?transfer=0 doesn't seem to include a price anywhere. Surely BT charge IDNet for supplying a phone-line?
:welc: :karma:
I missed it first off, but at the top of the page http://www.idnet.net/solutions/home/phone/
Phone Packages
Transfer of phone line from your existing provider is free.*
New phone lines can be installed for a charge of £110.00 inc vat.
:welc: :karma:
:welc: :karma:
:welc: :karma: agal.
Quote from: agal on Mar 06, 2010, 14:09:52
I was looking at ordering a phone-line for a flat which had it's phone-line disconnected 10 or 12 years ago. However the page I am directed to http://www.idnet.net/contact/placehomephoneorderonline.jsp?transfer=0 doesn't seem to include a price anywhere. Surely BT charge IDNet for supplying a phone-line?
http://www.idnet.net/solutions/home/phone/residential.jsp
£110 inclusive.
Or what Glenn said. ;) :welc:
Thanks guys.
I now have to weigh up restoring the BT line (£110) + monthly cost (£31.98 to £51.98) vs. a mobile dongle and PAYG. It would only be for 9 months a year so the IDNet package may still work out better value :dunno:
My phone call log seemed to have stopped after March 18. Is it just me, or is there a problem? :)
Mine stopped at March 14, but then I don't make a lot of calls. There have been some problems with billing data not being sent from BT, this may be part of it.
Hi
A few days ago I applied to transfer my BT line to iDNET anytime call package and my service will transfer on 20/4/10. However i don't want my existing BTW based broadband on the same line to be affected and IDNET assured me that it would not be affected. This morning i put the same question to Entanet (my ISP), and they're saying that BT MAY decide to put a cease order on my broadband service as i am changing telephone suppliers. Could someone please tell me what are the chances that i will lose my broadband during the transfer?
Cheers :)
:welc: :karma:
I would think the best people to talk to would be support, they will be able to answer your questions quickly.
:welc: :karma:
I agree with Glenn, it should be OK but check with support...
:welc: :karma:
It is only a billing change so no change on the line. If you were going to a LLU provider then the line would have been moved over to their control. Is that, I wonder, why Entra are playing safe?
Thanks for the replies, IDNET support have already assured me that my broadband will not be affected...i just wanted re-confirmation on these forums :blush:. I think Enta are probably not aware what kind of transfer this is going to be, they're probably saying if i'm moving over to a LLU supplier (eg Sky) then BT would cancel my broadband, but since IDNET service just involves changing billing only, i should be ok.
Cheers :)
Perhaps they've confused it with the fact that a change of billing info with BT can result in a cease...
Ok I've decided when I get my new flat (soon) I am going to get BB from Idnet and also my phone line, but I'm going for landline only as I'm locked into a mobile contract and can't afford both.
My question is will the phone part be a 12 month contract, as the line is still owned by BT and they do 12 month contracts, it's no issue really :)
Hi Diss, how are you? The phoneline is a rolling 30-day contract, just like broadband. :) When and if you want to change package, a phone call will fix it immediately.
I'm OK thanks :) slowly going in the right direction and getting away from cr*p services :blush: Phone is a 30 day rolling contract? wow! I really thought cos BT would still own the line (won't they?) that it would be 12 months.
How's you Rik?
BT own the line, but it's BT Wholesale, not Retail, Diss. BT just moved their peak hours from 6-6 to 7-7, because they'd worked out few people phone between 6-7am but a lot did between 6-7pm, so there was revenue to be had. IDNet haven't changed the hours. :)
I'm fine, thanks, Diss, chomping at the bit to get a follow up from the cardiologist, but otherwise enjoying spring.
I so wish isnet did dongles then I could be with them now instead of cr*ppy 3 :( This is how sad i am.. I even set up my router the other day to look at my old settings for when I had idnet :) I want it NOW lol
We'll try and hijack a line for you. ;)
I wish lol
We try. ;)
"Transfer of phone line from your existing provider is free."
Does this mean a transfer from a fully unbundled line (i.e. TalkTalk) would be free?
TBH, I don't know. I'll find out.
The migration is free, but BT charge £38 or so to rewire at the exchange.
That's not bad, particularly as:
* That's the first firm reponse I've had about moveing away from Talktalk
* When we moved into our current house, we were charged the standard £125 by BT for a new line, as the previous owners were on Talktalk....
:thumb:
I hear SKY have just announced that their call window is moving to 7AM - 7PM ie. evening calls won't start until 7PM.
I hope that IDNET don't change theirs, as that is one reason I have just moved my landline to them ! :-\
They're not. :)
Thats good news Simon. :)
Ok im with BT but am thinking of changing.Missed the date last year to change and couldnt seem to get hold of my package from BT as their site was always 'unavailable'
12 month renewable contract if you dont tell them it will just roll over to the next year, so was wondering what is IDNets version of my BT contract which is
Unlimited Weekend Plan with Friends & Family Mobile
Unlimited UK Weekend calls with inclusive Friends & Family Mobile, giving you calls to UK mobiles for only 7.2p a minute. All you pay is £11.54 a month line rental on a 12 month renewable contract.
we have times where we use the phone quite a bit and other times not so much so cant really say there is a standard amount we use it.
one the other thing if you just do away with phone and use mobiles do you still have need to be with BT line for internet,if that makes sense
Quote from: Baz on Jul 04, 2010, 15:28:52
Ok im with BT but am thinking of changing.Missed the date last year to change and couldnt seem to get hold of my package from BT as their site was always 'unavailable'
12 month renewable contract if you dont tell them it will just roll over to the next year, so was wondering what is IDNets version of my BT contract which is
Unlimited Weekend Plan with Friends & Family Mobile
Unlimited UK Weekend calls with inclusive Friends & Family Mobile, giving you calls to UK mobiles for only 7.2p a minute. All you pay is £11.54 a month line rental on a 12 month renewable contract.
we have times where we use the phone quite a bit and other times not so much so cant really say there is a standard amount we use it.
one the other thing if you just do away with phone and use mobiles do you still have need to be with BT line for internet,if that makes sense
To keep your broadband you will have to pay line rental to either BT or IDNet.
I was looking at the phone packages,at present I have the BT anytime plan and can see no savings at all in moving,if anything I think it would work out more expensive.
As far as cost goes, I saved a bit by moving to IDNet, but the other advantage is not having to deal with a call centre in Bombay, should something go wrong, and, it's a monthly contract.
Saved me money, the per second billing is great, as Simon says no call centres in Bombay and IDNet are great to deal with, also I get calls abroad and I'm not trapped in a never ending contract, I would not go back. Also I use the phone in the day time as well as weekends so It worked out £1 a month cheaper than BT and call costs have been low, its good to have a one month rolling contract as well, I hate BT with a passion, simply because of those call centres. Also they tried to trap us into another years rolling contract without sending the letter, glad we got out.
The only time I have spoken to BT for a line fault I was answered by a UK centre. In the last 6 months the only calls I have paid for are to mobile phones,all my other calls are free,many hundreds of calls with zero charge or connection fee as they are all covered by the package price .
The saving for me over BT would be paying the fee yearly, then you get 12 months for the price of 11 months.
Another saving not mentioned is the BT call 'set-up' fee of 9.9p charged on calls to mobiles which will increase by 1p on 1st October.
They fanfare their cheap call rates to UK mobiles of only 7.2p a minute, but when you add the 9.9p, it means that a quick call of under a minute has cost you 17.1p. IDNet charge a flat 9p with no connection charge.
IDNet line rental is also cheaper than BT; even more so after October.
Good point, John. :)
can some one who is with IDNet for their phone give me a break down of what package they have.Im getting bamboozled with BT and looking at IDNet deals is making it worse.
as I said earlier I have this deal at the moment with BT...
Unlimited Weekend Plan with Friends & Family Mobile
Unlimited UK Weekend calls with inclusive Friends & Family Mobile, giving you calls to UK mobiles for only 7.2p a minute. All you pay is £11.54 a month line rental on a 12 month renewable contract.
when I took it out the friends and family bit was an offer of free and it still is if I continue with them.How will this compare to anything IDnet have.I believe the price is £12.50 or there abouts,VAT to go on of course.
Baz, http://www.idnet.net/solutions/home/phone/ shows IDNet's packages
Yeah, it all depends on the type of numbers you are calling most (landline, mobile, 08xx, etc), and there's no magic solution, you just have to work it out. The big advantage, of course, is that you would be dealing with IDNet, if you switched, so no more calls to Calcutta when things go wrong.
If changing to Idnet then after some time you decide to go back to BT, do you have to pay the large BT reconnection charge.?
I don't think so, Lona, because you're never actually disconnected from the BT network. It's only the billing that changes.
Quote from: Baz on Jul 26, 2010, 20:29:30
Unlimited Weekend Plan with Friends & Family Mobile
Unlimited UK Weekend calls with inclusive Friends & Family Mobile, giving you calls to UK mobiles for only 7.2p a minute. All you pay is £11.54 a month line rental on a 12 month renewable contract.
so what would be IDNets closest package to this.I actually pay £12.49 p/m,the friends and family mobile is free but unfortunately over the years the times we use it have developed into any time of the day and not just weekends :D
also how much if any do you save with a phone and BB package
sorry my fault...the mobile free add on is for 'Calls to UK mobiles for only 7.2p a minute all day, every day'
from BT site
and this
FREE customer support – call us any time you like :laugh: :laugh: :laugh: :laugh: :laugh:
heres the bumph from their site if you can stand it
BT (https://www.productsandservices.bt.com/consumerCallplans/callingplans/tm_popup.jsp?docid=25196)
Probably unlimited evening/weekend, Baz.
whats 1571.do you get any discount as I do with BT, for paperless billing
I think paperless billing is standard, Baz. 1571, 1471, Caller display etc are all available.
cheers Rik..Yeah just looked for 1571 its the answer machine service isnt it.
free from october 2010 so they say.I have a machine any way so it doesnt matter
1571 is the answering service, 1471 is the 'last number called' service.
is caller display free
Yes, with a call package.
Here's the deal I'm thinking of moving to from BT
Line Rental Saver
Pay 12 months line rental in one advance debit/credit card payment of £113.88, equivalent to £9.49 per month.
Things you should know about Line Rental Saver
* You must sign up to BT.com online billing (view your bill online and receive no paper bill)
* You must set up Direct Debit to cover any call changes made throughout the year
* At least two BT calls must be made per month to avoid a £1.50 monthly charge
* Line Rental Saver is non-refundable
* At the end of the 12 month period you will automatically revert back to monthly line rental unless you tell us otherwise
* BT's previous paper-free discount no longer applies
Once I pay that I get first three months free and next 9 months at £4.99 per month.
Can Idnet offer better before I commit to a year with BT?
It depends on whether you want to include a calls package, Lona.
If you want line only, 12 months line rental paid up from is £120.89, equivalent to £10.07 per month.
If you want to include calls, they have several decent packages.
Best of all, you are not tied in by default.
I have taken their offer of £113.88 which works out at £9.49 per month.
I have 3 months free phonecosts at 4.99 per month and as a bonus was offered a BT credit card with £40 cashback on first purchase plus 1P off my phonebill for every £1.50 spend.
I'm glad you managed to work it out, Lona! :stars:
Seriously considering moving line rental and calls from BT to idnet,currently paying £17.53 (Bt anytime with mobile call saver),avg 15 mobile calls a month less than 2 mins each,Landline appx 40 calls 4 hrs calltime.
Is there really no connection charge on Anytime Lite for mobile calls?
When is payment taken if i decide to transfer?
Do I have to do anything to activate SMS? Currently included on BT and send appx 10 per month
Broadband is with Sky LLU so shouldn't be affected by phone transfer?
There's no connection charge, payment is monthly in advance for line rental and in arrears for call charges. There's a saving to be made if you pay annually, as you get 12 months for the price of 11, but will still get a refund if you decide to move on.
Activate SMS simply by sending a message (at least that's all I did).
Ok thanks
Looks like a definite from me,just checking next Bt payment date which I believe is the 18th
why is there a set up charge for some of the packages
Because BT make a charge, Baz, and it can't be absorbed on the unlimited packages.
ok then, pros and cons of phone with IDnet.
how easy is it to change over. also if you already have BB with them and want to take both,easy or not.
is this correct, BT have a set up fee for,is it all calls or just mobiles? and IDnet dont?
Just fill in the form on their website, or call in the morning. It's just the billing that changes, there should be no downtime.
Thanks Glenn. I added a bit extra there in between you posting, sorry :)
whats the best way of telling BT
Quote from: Baz on Aug 03, 2010, 20:36:40
is this correct, BT have a set up fee for,is it all calls or just mobiles? and IDnet dont?
http://www.idnet.net/solutions/home/phone/ shows a connection charge of 0p on each package.
IDNet will tell BT you are moving your billing, you don't need to call them.
Just cancel any direct debit for BT you may have.
well got my order in today for phone switch to IDNet and cancelled with BT.
Have gone for a slightly different package than I had with BT.when I checked up on old bills my 'unlimited weekend' package was not really getting used as most of our calls turned out to be during the week :)
as you'd imagine when told I was cancelling BT made me a offer of a reduced price for the same package for another year, but I decided to switch any hoos.
scheduled for 25th Aug
Welcome to our world, Baz. Phone switches take longer to prevent 'slamming'.
slamming?????
sounds harsh :o
It's to stop companies just taking over your line, with no notice to you.
got letter from BT today confirming my moving phone service and just wanted to ask, the 'extras' or 'freebies' I had with them, are they the same with IDnet.never thought to check before.
I had BT Privacy at Home....which I think was free caller display.
also what is the 1470 service that IDnet do? it says 'overide witheld number' never knew you could do that :dunno:
You can do that with BT too. If your number is normally withheld, you can put 1470 before the number, and if the person you are calling has caller display, your number will be displayed, and it will also allow them to know your number via the 1471 service.
:laugh: :laugh: just been on phone to BT about my letter of confirmation about switch,they had some extras on which I would still get :dunno: :dunno: and they would bill me for,according to the letter. A payment card which we had about 10 years ago ;D and never used for most of that time.cancelled it now
he asked why I was moving and when I said ive gone for a better deal,"oh no no sir you've gone for a cheaper deal,believe me,no one is better than us"
"about 4000 people come back to us each month when they realise we are better".
I asked how many leave a month and he said "about 4001".......eeee I laughed so much.He even claimed to have a better line in jokes. :laugh: :laugh: :laugh: :laugh:
I mentioned the Indian call center I got when cancelling,it was a center in UK this time :o, and he claimed that all the complaints have been noted over the years and they ARE coming back to UK,just will take time to train up people.
:D
he was pleasant enough though.
hurt my back when I fell off the chair though, so funny he was
Makes a change, Baz. :)
Not sure where to post this question but it could be a complete coincidence but since joining IDNet's phone service i get automated sales call all the time. I never give out my phone number so how has this come about?
Any thoughts?
Thanks :-D
A computer generates numbers and dials them, if their live, they connect. I'm in the TPS but still get them occasionally. I would reassure you that it's complete coincidence, IDNet will not be selling or sharing your data.
Might be an idea to check that your number is still withheld, if it was before.
interesting Simon.do you need to re-register with TPS if you change suppliers.I have a deal with BT that registered your number for you,or so they say.Do you think they may release it if you leave
would explain what Themonkey is getting
You don't need to re-register, Baz, it's the number, not the telco which is listed.
yeah sounds right.going to keep an eye on mine when I change just to see. ;D ;D
Thanks Rick, Simon and Baz.
I'm guessing there is no way to stop it? I get these calls probably about 5 times a week :rant2:
that sounds a lot to me.TPS should stop it although it does take a while to kick in if you have just registered with them
It doesn't stop it if the calls emanate from outside the UK, Baz.
ah right could be that then
Most of mine appear to be American. Dorset will recommend a device (Truecall?) if they become bothersome.
Quote from: Rik on Aug 17, 2010, 10:31:57
It doesn't stop it if the calls emanate from outside the UK, Baz.
I get at least one of those most days. It shows on CLI as "Out of area" so I usually just ignore it, but occasionally I'll pick up and immediately hang up again to make sure they pay for the call ;D
On the (rare) occasion that I answer it properly it's always a "silent" call, so obviously a robot dialler.
do those robot ones only kick in if you speak, some times I just pick up and stay silent until they speak often I get nothing so I wonder if its automated
Not sure... if I just ignore it the answerphone kicks in, but it still hangs up almost immediately.
The American ones are usually babbling before I get the phone to my ear.
I read somewhere that if you press the star and hash keys quickly and randomly, this 'confuses' the auto-dialling robots, and they wipe your number off their database. Not sure how true that is, but it's fun trying!
I must give that a go. :evil:
Worth a try, anyway :)
due to change to IDNet for phones tomorrow :) but just had a look at my account details on the home page and see a payment due for the phone on 6 sept. from 6.aug. This cant be right as I dont even have my line with them yet.order was originally placed on 5 aug but due to start as I say, tomorrow when BT contract ends.
Thought the billing was month to month from when you started
Phone support, Baz.
ok.should I have had some confirmation from support about the change of service or will it just happen.
ISTR it just happened for me, Baz.
Quote from: Rik on Aug 24, 2010, 11:00:59
ISTR
sorry Rik you got me with that one ISTR????
I seem to recall, sorry...
:) ok. will have to get chatting with my kids again to keep up :D
Got my phone bill in and looked over it carefully this month, the only calls I'm being charged for are 0870 and 0845 numbers used to pay bills etc.
I've looked at IDNet's home phone and it looks like I could shave about a tenner off. ;D
Two questions I have are these:
I'm told by the alarm engineer that when signalling the modem dials a premium rate number, I just want to check that these aren't blocked by default are they?
If a line goes down is the fault registered by support and is it similar to broadband where they will respond to a down notification out of office hours?
They're not blocked, Mitch, the service is essentially identical to the BT one, just the billing changes.
An out of hours 'line down' can't be actioned - BT only acknowledge Mon-Fri as days of the week. Where possible, IDNet will test and get things started, but BT just aren't interested in fixing things at the weekend, just as they aren't for broadband.
fair enough, order going in later.
I should add that certain categories of line, eg Doctors, do get actioned at weekends, Mitch, and you can get Saturday appointments, you just can't make them on the day.
Well there's no Doctors in our house but just so long as it gets logged on BT's systems
Two enquiry forms filled in to move lines.
:thumb:
It won't affect your ADSL at all, btw.
Cheers
Apologies for the further dumb questions but as I was directed to a secure site during line ordering process I assume I'll be sent the DD mandate form by post?
TBH, I can't remember, Mitch, I signed up so long ago. :blush:
I thought I did the DD online, but it was some time ago so I could be wrong.
That was my feeling, Ray, but as you say it was a while ago.
All I was asked to fill in was an enquiry form after clicking transfer and upon submission was told someone will be in touch.
Was just eager to get it done and dusted so that they can submit the request to BT Wholesale.
They'll be in touch then, Mitch.
I cant remember and I only changed at the end of August :laugh: :laugh: :laugh:
I already had BB with IDNet and didnt do a new DD as they already have my details so is that the same for you?
I'm not with IDNet for BB Baz (see my sig) but am just ordering home phone.
:thumb: :thumb: I never read the small print ;D
but now you mention it what happens if you go over your cap or is that not possible
On IDNet or Zen, Baz?
On Zen you get stopped from browsing and directed to the secure pages to top up, on IDNet it is charged at 1 per GB.
yeah know about IDNet just not about other ISPs
How much do Zen charge per GB, Mitch?
It's about £1.49 per GB but I get 50 GB so I should be ok.
Just stop watching TV and you'll be fine. :)
Yes am a bit too addicted to tvcatchup and now to justin.tv thanks to Paul.
;D
This place is bad for your wallet. :)
;D
Got my switchover date from James - 27th September.
Confirmation e-mail included a login username and password for the portal so I logged in and was able to fill in a DD mandate there (default method was set to standing order/bank payment)
:thumb:
Thanks for that, Mitch, useful for jogging our memories. :)
Rik, I'm a little concerned that the e-mail confirmation I've received contains the full unobscured sort code and account number which kind of makes the secure session a tad pointless?
My system is clean but others may not be so it could leave ID wide open to claims for loss.
I'll pass your concerns on, Mitch.
Cheers, I'm not a person to moan but in the age when banks will try anything to get out of liability and customers sometimes aren't too careful about proper system security I wouldn't want IDNet to end up liable as they seem like a thoroughly decent bunch.
I'm looking forward to joining,
Quote from: pctech on Sep 13, 2010, 19:32:28
Rik, I'm a little concerned that the e-mail confirmation I've received contains the full unobscured sort code and account number which kind of makes the secure session a tad pointless?
My system is clean but others may not be so it could leave ID wide open to claims for loss.
We wholly agree with you Mitch. However, the BACS rules state that we must quote back to you, by email, the details that you have entered. We've challenged this, on the grounds that you mention, but have been told that we must comply with the rules...
Simon
Seems rather senseless (the rule), but thanks for the clarification, Simon.
Thanks for clarification Simon.
Thanks, Simon. I wonder what BACS would do to wriggle out of any liability?
Just got this month's bill in from phone coop and invoice from IDNET
Phone coop 37.71 (mostly made up of 0845/0844 calls)
IDNet 24.97 (which shouldn't go any higher) ;D
If you can do it, go annual in December, Mitch and get the 1 month discount plus the lower VAT rate for a year.
I might just do that.
Ah one other question has just occurred to me, one of the lines is currently configured to block sending of the number by default, will this configuration be retained when IDNet take control or should I check with support? (I don't recall having to do that when it was transferred from BT Retail)
It should all transfer, Mitch.
Cool
Very last dumb question.
I see IDNet have a freephone for customer services which is of course to be applauded but was just wondering if they have a geographic equivalent I can store on my mobile in case the lines ever go down?
Your wish is my command - 01462 480092. :)
Cheers Rik
Think O2 charge me about 35p/min for 0800
That's why I keep it on my mobile. ;)
Hi Sorry if this has been covered before.
Just noticed that I have been charged £1 for a 15 minute call to an 0844 number. I can see mentioned that 0845 and 0870 numbers are included in anytime packages but can't see pricing structure for 0844.
Ta
Foreversummer
http://www.idnet.net/solutions/home/phone/specialcalls.jsp :)
Hi Rik
Thanks for that. Gosh, I didn't realise there were so many different prices for so many different numbers! Complicated life these days isn't it.
Foreversummer
Very, unfortunately. You really have to look twice before dialling these days.
I've heard of 0870 and 0845 and thought (without checking) that 0844 would be the same.
I needed to phone Land Registry this afternoon and guess what they have a 0844 number, so I plugged it into the www.saynotto0870.co.uk website and it gave me a geographical number.
Brilliant. Definitely worth a try and saved a quid or so.
Foreversummer
That's the problem, we naturally assume that 0844 is similar to 0845 and 08701 to 0870, but they're not. Ofcom chaos once again.
Here's a freephone number for Sky 0800 0512597.
:thumb:
Thanks Lona
Hopefully I won't have to phone them again. Can you believe they told me they had no record of me moving to another broadband provider even though I'd asked for a MAC code and moved to IDNet. And now they say I've to pay an extra weeks broadband money for a service I was not receiving.
Hopeless. Just glad to have got away!
Foreversummer
Many are. ;)
If I can FTTP and its stable I'll be doing away with the line that currently supports ADSL, how much do IDNet charge for ceasing a line?
Afaik, nothing, it's just a monthly contract, Mitch.
Just wondered whether they maybe a fee if Openreach have to dispatch an engineer to the exchange to physically disconnect the line from the distribution frame.
It's possible, there is for ADSL, but I can't see anything on the site.
I contacted support via e-mail and had a response with 2 hours from Brian indicating the lines had successfully been transferred and he would request CLI for me.
Superb service.
:thumb:
http://www.thinkbroadband.com/news/4316-bt-to-raise-call-and-line-rental-prices-from-october.html
A little late I know but heard this mentioned on the radio news this morning, are IDNet likely to raise prices soon?
I've not heard anything so far Mitch.
I understand they will have to if BT Wholesale up their prices, the radio news on Talksport said that Virgin Media were upping their prices too which suggests Wholesale have hiked them.
It looks like BT retail increasing the prices, rather than BT wholesale.
Other large companies will up them just because they can and still remain competitive.
Cheers Lance, even if they do its got to be better than the 33-37 quid I was paying each month with the phone coop.
I have asked a couple of times, Mitch, and the answer is that IDNet have no plans to increase tariffs unless forced to do so by a BTw rise, of which they have heard nothing.
Cheers
logged into the customer portal as have to make a couple of 0845 calls this week and was pleased to see a nice round 0 for cost ;D
I'm sorry if this had been answered before, please excuse me 19 pages is a lot to look through :o
I've had my broadband with IDNet for 3 and half years now and just today have put in a request for them to provide me with phone line rental. I notice you get a small discount if you take the phone and broadband together will I quality for this since I didn't order both at the same time?
No reason why you shouldn't, give support a ring.
What Mitch said, RR. Even better, if you can, pay for a full year from December and avoid the VAT rise. You're still only in a monthly contract, and you only pay for 11 months.
Cheers for the responses guys, interesting point that Rik one to give some thought to.
I've only just noticed this:-
Quotenotice you get a small discount if you take the phone and broadband together will I quality for this since I didn't order both at the same time?
What discount is that? I pay £17.99 per month for Home Lite and £13.99 for unlimited evening and weekends, which is the advertised seperate price.
The package price is the same, £31.98.
Or am I missing something here....................... ???
Look here:
http://www.idnet.net/solutions/home/broadband/homeplus.jsp
The discount appears to be there only through that one link.
Rik,
So looking at your link it seems that the discount on the phone and broadband package is only available to those on ADSL2+ and not for those on ADSL Max :eyebrow:
Not really fair is it?
On further checking, does not apply to the unlimited phone packages, just the line only or line+anytime. IDNet are going to clarify the link on the site. Max or WBC (and I guess FTTC) are both treated the same way, it's the phone package which controls whether there's a discount.
Then I guess that the last link you posted is probably wrong. (Not the link, but the information on it)
Damm. I thought that I was loosing out on 60p ;D
Surely though, it would be a good idea to offer some discount incentive to a complete package?
As a matter of interest, I only changed my phone to idnet because I was fed up with dealing with BT, I didn't expect to save anything, but interestingly I have, not a large amount but probably about £3 per month, so it was definitely worth it.
;D
I guess the economics just don't work on the unlimited packages, Sparky, in the same way that Max is more expensive than WBC. :( Hopefully the link will be clearer shortly.
I changed, like you, to avoid BT. I reckon I'm saving about £50pa overall, maybe a little more. (There's a good saving to be made if you can pay annually, of course. Do it during December and you also avoid the 2.5% VAT increase.)
Happy to be away from BT here too, always seemed to be overly expensive with them, even if all you wanted was the line rental they always find some way of putting a stupid little extra charge on the bill.
Like pain. ;)
Is it possible to make additional payments towards my next bill?
No idea, Mitch. What were you trying to do, build up a credit?
All I was going to do was pay off what I'd spent when ringing round trying to get plumbers in from my main account so all that is taken from my bill one is the 24.97 rather than the charges going onto next months bill.
It probably can't be done, Mitch, but give them a ring next Tuesday and see what they say.
No matter, just thought I'd ask.
Used the landline as the signal on my mobile is rubbish round here though.
:(
Been using search to try and find the answer to this, but got loadsa pages and nought relevant, then saw this thread, but 20 pages long and I'm feeling pretty rubbish this morning (sick bag at the ready....).
Can the phone service be taken on its own?
I currently have adsl2 and phone line only package but am seriously considering ditching fixed-line broadband to save pennies (my mobile broadband package is cheaper, sufficient in terms of download allowance and no-one can steal it and cut me off).
TiA
JD
Yes you can have the phone service on it's own,hope your feeling better soon.
Hi JD.
I have the phone service on its own and can thoroughly recommend it.
Only wish I'd known about and done it sooner.
Can't add to the above, but hope you feel better soon.
Thanks guys.
Today I finally feel better. Been bringing up blood in the mornings since October. Feel terrible until about 10 or 12 o'clock, then it disappears and I feel just fine. Weird! Apparently it's gastritis.
Whatever that is.
Anyway, I can't bring myself to terminate my contract for fixed line broadband at the moment. It has been very good, except for when Talk Talk stole it last October (yup - you guessed it - the day before the gastritis started :mad: ).
So I'm paying about £55 a month, but we'll see. The mobile broadband is a 2 year contract.
At least I am able to bring a new customer to the fold. A neighbour who is with Tiscali/Talk Talk - got his mac and was going to go to the Post Office, but I've peruaded him to have a look at IDNet.
He's over 70 and not exactly clued up on this stuff, so I'm going round next week to explain the various packages to him. Apparently his intended PO package (BB/Phone) is £1 cheaper than the equivelant IDNet one, but his speed is a pitiful 0.7MB/s, whereas mine is a solid 3MB/s. I think it'll be quite easy to get him onboard :thumb:
JD
:thumb:
Have you had any investigations for the gastritis, JD? I'd expect them to do a gastroscopy and probably treat you with proton pump inhibitors (PPIs).
Idnet do a referral system too so you could both get £10 off your bill if he says you recommended him.
Well I had to visit him to rescue his PC again today and he said he had decided he would definitely come to IDNet. I told him of the £10 off bit and his face lit up - so that looks like a done deal.
Yes, Rik, I had a gastroscopy back in early November - just showed inflamation of the stomach. Last time I had it without a sedative, but this time I chickened out - apparently I started chatting whilst the camera was in my stomach and they had to tell me to shut up! :slap:
Luckily, I don't remember a thing :D
It was only on my trip to Lincoln County hospital last week that a doctor actually told me that it was gastritis - no-one had told me before! And as it turned out, the medication they gave me (PPIs as you say) initially did the job, but then made things worse. Luckily, I know my body quite well and ditched the tabs - started feeling better straight away!
Anyway, that's enough OT :red:
JD
That's weird, JD. I was also given PPIs and they made things worse. It's a very rare side-effect, but known to doctors. It's like taking paracetamol to get a headache (yes, that can happen too!). :)
I am considering moving my home phone from BT to IDNet (already have IDNet broadband). After quite a bit of searching I can't seem to find any information as to whether or not operator override codes (18185 in this case) will still work after the move? Only used once a week or so for International calls and I suppose I can always use the freephone access number, but it is easier to set up the phone using a code. Anyone know the answer?
A belated :welc: :karma:
All that should change is the billing, your override codes should still work, but give support a quick call to confirm.
I'll second that. :welc: :karma:
:welc: :karma:
I just got an irregular calling/charge pattern alaert from IDNet.
13 mins to an 0845 number (had to ring the bank and a few other places this month) and 2 minutes to a chargeable number, do they nornally send these out?
I've never seen or heard of one.
Phone number is correct but will check it more thoroughly later but might forward it to support for authentication.
Never had one myself Mitch.
Me neither, but I don't use the home phone all that much. Could you be nearing the call allowance for your package, Mitch?
Allowance on lite is 5 hours.
There is a couple of quid in chargeable calls, will forward to support to query and follow up with a call on Monday,
Mystery solved, no need for Magnum P.I.
Had to use BT directory enquiries (company I was trying to trace had no web presence) and got charged over 2 quid.
Anyone else get this, or know what it means?
I'm on fully inclusive calls, and over the last few days a 3 minute 0845 (Evening) call has been highlighted in shocking purple on my daily calls email.
Regards.
No, but another member had what might be a similar issue the other day, so I'll add this to the thread:
http://www.idnetters.co.uk/forums/index.php/topic,10872.msg624479.html#msg624479
Just to follow up my own query. Having now moved my landline to IDNet I can confirm the advice given here (and by IDNet support) that operator override codes will continue to work.
i know of someone who walks her dogs at the same time as I do. Unfortunatly she is an alcholic ( I ddin't know this until recently) I gave her my home number months ago before I knew about her drinking. She is now phoning me a lot asking me to walk her dogs as she is too drunk.
The calls are dragging me down and I don't wanna be involved. Is there anyway idnet can block her number please? Thanks
Contact CS tomorrow, Tina, they may be able to help. If not, you'd have to use caller ID, a Truecall unit, or ask for a new number.
Don't forget to call RSPCA. If she's too drunk to look after the animals, she shouldn't have them to begin with.
Already reported her to RSPCA - they won't do anything as longs as the dogs have food and water :(
Sorry just to bring this back on topic.
Got a bill yesterday for one months line rental which I paid, will I now get a final bill for calls after the line is migrated out?
If there are any chargeable ones, yes.
Just been in contact with Sam at support, they haven't yet been informed by BTW that the line is being moved.
Said I'll drop them a mail when it has moved to tie up the billing.
I bet I regret moving it back to BT but the 10 quid line rental seemed a bargin.
How long is the contract?
12 months
See you in a year, then. :evil:
You might but I hope to be signing up from somewhere other than Milton Keynes.
Milton Keynes will be devastated. :evil: :)x
It might be, but I won't be.
;D
;D
QuoteMilton Keynes will be devastated.
Could we be that lucky :evil:
Alas, I think not MisterW
Every joke I've ever heard about the place is true, and then some.
I have noticed in recent months that I have had problems trying to make voice calls to Australia and I'm wondering if this might have only been since I moved my Phone account to idnet. Do they route international calls differently to BT?
I have had calls that fail to connect, ie. no ringtone, then yesterday, every time the call was picked up in Aus, the line was so noisy that we had to give up. I ended up calling the same number on Skype with no problems.
Just wondering, that's all.
As far as I know, you're still using BT. It's just the billing that goes through IDNet.
Thanks Simon, Yeah. That's what I would have thought.
Must just be water in the works somewhere I guess.
Might be worth talking to support or the international operator on 155 (I'm assuming that service is available via IDNet home phone)
Sorry cant be of more assistance but never have to make any personal international calls and the ones I have to make at work are generally to Europe.
I can confirm what Simon has said, it is purely a billing change when you move to Idnet.
QuoteI can confirm what Simon has said, it is purely a billing change when you move to Idnet.
OK Guys. Thanks. I thought as much. Just a hicup in the system somewhere.
Moving home in 2 weeks, and saw on BT's line rental site they have a service that automatically answers calls to an old number informing the caller the new number - thought that was useful.
But as I'm planning to go with IDNet's line rental & broadband for the new home (less chance of broadband downtime), I wondered if they have a Caller Redirect service too?
Check with support, but most BT-offered services can be supplied as the line is still provided by BT Wholesale, just as it would be if you rented from BT Retail.
When I move the line back to IDNet it possible for me to prepay the line rental annually but to settle the call package and calls monthly as I want to be able to move between plans until I find one that matches the exact usage without causing either myself or IDNet an admin headache.
Probably, Mitch, but check with support. It might be easier to pre-pay the lightest package you can envisage using, then adjusting as necessary. That way, you get more of a discount.
Thanks Rik :)
Feel free to merge this post into the Home Phone discussion thread, didn't see that at first
NP. :)
Quote from: pctech on Apr 10, 2012, 11:08:50
When I move the line back to IDNet it possible for me to prepay the line rental annually but to settle the call package and calls monthly as I want to be able to move between plans until I find one that matches the exact usage without causing either myself or IDNet an admin headache.
You pay the equivalent of 11 months rental if you prepay the line rental annually. It's listed on http://www.idnet.net/solutions/home/phone/ (http://www.idnet.net/solutions/home/phone/) towards the bottom under 'Annual Price'
Thanks Rik and JohnH.
Sorry, dumb question alert.
Just checked BT and the line rental saver ends on 1 August
Does it still take a month for them to take over the billing? If so if I placed the order on 1 July that should be enough time shouldn't it?
Question answered, site says it takes two weeks.
I like those type of questions :)
I thought you might ;D
;D
Noticed my Caller Display isn't working, do I need to do something to enable it? IDNet's Account area doesn't have much for turning settings on/off.
I'm on the Anytime Lite package, so it's included.
If it's not that, then I fear I may have reversed the polarity to A & B when I fitted an NTE5 in the house (from an External NTE) :slap:
Check with support that it is still 'on', if so check your wiring.
Looks like it wasn't enabled by default, all sorted now :)
So it wasn't that your Dilithium Crystals weren't aligned then? ;D (Star Trek joke)
Anyone know if IDNet have a home phone order backlog as placed a request on Thursday evening and not heard a dicky bird apart from the order form thank you e-mail.
Would have thought they might have automated the process by now.
I've not heard of any problems, Mitch. If you put the order in on Thursday evening, they would have received it on Friday, and it's probably being processed. I'd give them till Monday afternoon, then give them a prod if you've not heard anything by then.
Cheers, I'd like to be rid of BT before the line rental kicks in again.
Yep, last year ordering on the website I got an acknowledgement/confirmation within a couple of hours (a copy of the BTw e-mails forwarded by IDNet's systems) though it depends on BTw systems working properly, and I suspect they can go down. The actual transfer I believe takes ten working days from acceptance though - it's the slamming rules (so you can get notification from your leaving provider (though I didn't) and cancel the order if it's been made wrongly).
Queried via e-mail and a short time later got a copy of the BTw order mails and a mail from Miriam apologising for the delay and informing me it should transition to them on 31/7.
The first invoice has just this second landed too which I have set up to be paid on my pay day.
I'm pleased to say I'm now back on IDNet for my main line, Brian has been really helpful.
Bt kiking line rental apparently http://www.thinkbroadband.com/news/5403-bt-line-rental-to-rise-over-15-from-january-2013.html is this likely to affect IDNet?
It hasn't in the past Mitch.
That's BT Retail. The wholesale charge to IDNet and others (which BT Retail pay too) is set separately and I think may already have gone up (slightly). It's a commercial decision and whilst the major players such as TT and Sky seem to track BT (and I think have just announced increases to bring them in line before BT's announcement of further increases) it'll depend on how much of a nuisance and cost we're all causing IDNet I suppose! :laugh: (The big boys have all been investing heavily and making all sorts of broadband offers, so they have to make up the shortfall somehow, I suppose).
Yes I understand that, but if the wholesale charge increases too.....
http://media.ofcom.org.uk/2012/03/07/ofcom-sets-wholesale-charges-for-openreach/
Note the date! :)
Cheers, another reason to be thankful I left BT Ripoff Retail
Looks like the cost has gone up as adding VAT to the nice looking reduction in line rental gives £12
Hope the no change policy applies to Home phone too otherwise its bye bye IDNet.
Quote from: pctech on Oct 08, 2012, 18:17:03
Looks like the cost has gone up as adding VAT to the nice looking reduction in line rental gives £12
Yes, I'm a bit disappointed with this, as I was just about to make the change from BT. I guess I will go with the service from my current ISP which is less expensive.
Quote from: pctech on Oct 08, 2012, 18:17:03
Hope the no change policy applies to Home phone too otherwise its bye bye IDNet.
There is no change if you are already on a phone package, according to the post from Simon at Idnet on TBB forum in this thread: -
http://forums.thinkbroadband.com/idnet/f/4164658-new-packages-from-idnet.html?fpart=3&vc=1 (http://forums.thinkbroadband.com/idnet/f/4164658-new-packages-from-idnet.html?fpart=3&vc=1)
Quote from: pctech on Oct 08, 2012, 18:17:03
Looks like the cost has gone up as adding VAT to the nice looking reduction in line rental gives £12
Hope the no change policy applies to Home phone too otherwise its bye bye IDNet.
No change in prices for exisiting customers. Obviously, if BT Wholesale raise our cost prices then, at that point, we may have to adjust our selling prices but until such time - no change to exisiting packages (they are just no longer available for new customers).
Right thanks.