I would just like to say thank you for a premium, and very personal service from Andrew at Idnet and of course the whole of the support team.
The way they have handled issues is nothing short of fantastic,so a big thank you Idnet.
This is a public forum but credit where its due and in this case its due big time...
Sincere thanks for going beyond the call of duty.
David
It's good to hear when things are handled well. Thanks, David. :thumb:
Definitely encouraging to hear that. I think that is why many of us (myself at least) migrated to IDnet - their reputation for quality service both for the net and support is why we are hapy to pay a premium. Long may it continue.
Last isp i was with i had to threaten to get a response.
when i got it the service was second to none.
all i said was i am going to post on thinkbroadband forum the full catalogue of errors.
this was in response to an email asking to fill out a customer satisfaction questionnaire.
150+ dissconnections a day
no response to support emails or returned calls. put price up day after i joined, i could go on and on but as i said once i got through to the right person they moved heaven and earth (even got bt sfi team involved) to get the problem resolved.
then they put up there prices so i left
dean
Some people just have no sense of gratitude, Dean. ;)
Oh and BT sfi said the use your connection for you could do with increased upload speed.
previous isp did offer it but wanted 50 quid a month.....
idnet are a little cheaper at 34.99 but 15 is 15quid
that led to another reason for the move
Alluminum rules ;D
oh and i finally got a graphical interface and firefox on my linux server :)
Dean
Now all you need is a little Chrome. :)
you can tell the extensions finished ive started playing ;D
still a few 1000 jobs to do but hey.
Oh and back to topic.
I find idnet support fantastic.
if they ever get taken over by minusnet im off. isp i was with 2 back did and that was a nightmare. previously was probarly the best isp in the world (except they did a wires only service so no good for your average home user)
I think if IDNet were ever taken over, many of us would be off, Dean. Would the last person to leave the forum please turn off the lights. :)
If this happened It wouldnt be me turning the light off I would have already been warming my feet with a new isp.....................but it isnt happening :D :D
My thanks also to Andrew for sorting out my speed related issue.........Bl**dy BT!
Martin
It's nice to hear that IDNet are continuing to do what they do best. :)