Recent Posts

31

IDNet Help / Re: FTTP New Installation Process

« Last post by nowster on May 08, 2024, 00:13:48 »

I have a friend who lives in a village also unlikely ever to get fibre as it is several miles from an exchange...

That distance isn't a problem with fibre. My parents used to get 4Mbps on ADSL on a good day as the run from the exchange is about 4 miles. They now have rock solid 55/10 FTTP with the ability to order the 900Mbps service.

32

IDNet Help / Re: FTTP New Installation Process

« Last post by armadillo on May 07, 2024, 23:54:42 »

When was the last time your router had a firmware update? A router is old at 5 years, and if it no longer gets security updates its putting your LAN at risk. Just a thought glad you got your fibre installed okay  Our village does not look like its ever getting Fibre so the idea to use 5G speeds is probably my only choice and one that I'm not keen on.

I don't remember when I last updated its firmware. I tend to avoid updates as I prefer to take the risk of a security failure rather than the risk of the firmware update turning it into a brick.

I sympathise with you on the unlikely installation of fibre in your village. I have a friend who lives in a village also unlikely ever to get fibre as it is several miles from an exchange...and it has no mobile signal. She gets a download of around 2Mbps.

33

IDNet Help / Re: Internet stopped, routers all reset on their own

« Last post by Simon on May 07, 2024, 21:25:18 »

If a device can access the router, can you not reset it back to your usual login username and password, SSID, WiFi password, etc, so they will all connect back up again?

34

IDNet Help / Re: Internet stopped, routers all reset on their own

« Last post by shorn on May 07, 2024, 20:24:21 »

Even more annoying is the fact that it’s reset, means I can’t even use local WiFi as there’s no network and Google requires connecting to the internet to set up the network.

Means anything WiFi connected, Sonos etc, can’t be used!

35

IDNet Help / Re: Internet stopped, routers all reset on their own

« Last post by shorn on May 07, 2024, 20:21:30 »

I know. They’ve been really really solid for a few years now.

Only after googling it today have a found posts from 2018 about this happening. I don’t think Google admits as much, but certainly seems to be some cases.

36

IDNet Help / Re: Internet stopped, routers all reset on their own

« Last post by Simon on May 07, 2024, 20:12:27 »

Sorry, I don't, but it doesn't sound great that these things can factory reset of their own accord - or at the hands of Google.

37

IDNet Help / Internet stopped, routers all reset on their own

« Last post by shorn on May 07, 2024, 20:00:34 »

Hi all,

Been having some frustrating issues today.

I have full fibre, small open reach modem going to a Google Nest router, and hardwired to several others. Been rock solid for a year or so.

Today at about midday I noticed the internet was down, but also the WiFi network had disappeared.

Had a look in the Google Home app and the network gave an error. When I tried to look at the individual routers, they all said that they had been factory reset.

Sure enough, the main router had a pulsing white light, meaning it was in set up mode.

Did a little digging and appears this has happened with Google routers before.

So now I’m trying to set them back up.

The app recognises the router and connects to it, but errors when it tries to get an internet signal.

My modem has the power, PON and LAN lights all solid green.

Not sure what I can do from here until support opens tomorrow. Any ideas?

38

IDNet Help / Re: FTTP New Installation Process

« Last post by Gary on May 07, 2024, 11:39:06 »

My installation (Ultrafast 330 FTTP 330/50) is now complete.

Digging up the pavement did not disconnect my copper prematurely and it cleared the fibre blockage so they could pull fibre through my duct under the front garden.
Openreach scheduled and cancelled the appointment several times for the engineer to come and connect the fibre to the external box. Eventually, they arrived without an appointment and without warning.

But they were very helpful and made the connection.
They were dubious about whether my existing router (which I have had for 10 years) would work but it does.
All I had to do to transfer it from FTTC to FTTP was alter the login user and password. It picked everything else up automatically.

To summarise, the external fibre cable goes from the front of the house, over my garage roof, round the back and into my home office (ground floor).
My router connects there and the PC connects to the router via ethernet cable.

At the PC, I get 313mbps down and 52 up.

When was the last time your router had a firmware update? A router is old at 5 years, and if it no longer gets security updates its putting your LAN at risk. Just a thought glad you got your fibre installed okay  Our village does not look like its ever getting Fibre so the idea to use 5G speeds is probably my only choice and one that I'm not keen on.

39

IDNet Help / Re: FTTP New Installation Process

« Last post by armadillo on May 03, 2024, 18:45:31 »

My installation (Ultrafast 330 FTTP 330/50) is now complete.

Digging up the pavement did not disconnect my copper prematurely and it cleared the fibre blockage so they could pull fibre through my duct under the front garden.
Openreach scheduled and cancelled the appointment several times for the engineer to come and connect the fibre to the external box. Eventually, they arrived without an appointment and without warning.

But they were very helpful and made the connection.
They were dubious about whether my existing router (which I have had for 10 years) would work but it does.
All I had to do to transfer it from FTTC to FTTP was alter the login user and password. It picked everything else up automatically.

To summarise, the external fibre cable goes from the front of the house, over my garage roof, round the back and into my home office (ground floor).
My router connects there and the PC connects to the router via ethernet cable.

At the PC, I get 313mbps down and 52 up.

40

IDNet Help / Re: FTTP New Installation Process

« Last post by john7 on May 03, 2024, 10:47:40 »

My main thing was up speed my son and I backup to each others networks each night but the main thing was loading photos on line used to take forever. I now can load a days images in a short time rather than having one (or two) cups of coffee. My regular speeds are 650 down and180 up. This was said to be 550 up and down so not perfect up but one hell of a lot better than the 10 before! Oddly I can see another IDNet user in my town is getting 450 both up and down on the thinkbroadband results page so its possible!