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#1
IDNet Help / Since VoIP callers names form ...
Last post by john7 - Sep 09, 2024, 14:40:38
We use BT Advanced Phone Z and since changing to TP-Link router these have been working. But before changing to VoIP calls from the Address Book in the phone had there name and displayed when they called. Now my wife is forcibly pointing out since VoIP all we get is the phone numbers displayed. We are getting the numbers but in the changeover clearly something effected to ability of the phones to read the number and display the locally held information as it did when using the old analogue line.
Has anyone experience in getting this sorted?
#2
VDSL (FTTC) uses PPPoE too. And FTTC isn't really a fibre connection. It's just marketing speak.
#3
Sorry, I should have clarified, this is FTTC, but they're back on now anyway.   :thumb:
#4
First thing to check is the ONT. The lights should look something like this, with PON (Passive Optical Network) light lit and the LOS (Loss of Signal) light unlit.



And the service is PPPoE. Switching off the router might work to clear down the session.
#5
Asking for a friend on a different ISP, but has Fibre via OR.  They've got a green Broadband light on the (Technicolor) router, but the Internet light is red, and thus, they've got no Internet.

Is it still the same with Fibre like it was with ADSL, where you power the router off for 30 mins to re-establish the PPP session?  They've tried this a couple of times since last night with no success. 

They've also rung their ISP who have said there's a problem with OR in the area, but nothing is showing on the BT Service Status page.  However, does this still work by putting your phone number in, even if you're using a VoIP service with no BT landline?
#6
Agreed - if you want to keep a landline the saving is pretty minimal.
#7
Just seen this.

So presumably you have gone from a landline with internet to an SOGEA Internet only line? Did you have to take out a 12 month contract on the new set up? I would like to do the same thing, but the possibilities of a ALT Fibre Connection are around the corner at some point so don't want to have to sign up for 12 months.

Edit. Scrub that. I see that I will have to pay £39 a month inc VAT if I opt for monthly on the cheapest SOGEA, well I'm currenty paying £45.60 a month and get my landline phone as well. I'd save £79 a year, so not worth bothering. I'll wait until they throw me off or my FTTP arrives.
#8
Looking at the upcoming line rental of £217.80 I reckoned it was about time to dump the analogue phone line. No interest in VOIP options as we do normally get good mobile coverage.
We're only on a basic FTTC 40/10 - actual 38/6 - so hopefully that won't change once the profile re-stabilises.
Overall we're going from a projected £515 for next 12 months down to £360 which is a saving worth making - and will be where we wind up eventually anyway as and when the Great Switch is completed.
#9
In this neck of the woods EE/BT provides the best overall coverage, I've been using 1p Mobile which is an EE MVNO for some years now. It provides all we need including 4G/WiFi calling (which many MVNOs do not do). Paying £5 mnth for calls and text plus 1G data. It's a fancy PAYG setup, automatic top-up if you run low etc etc. Having used EE and then BT prior to this I cannot tell the difference in quality and it only costs £60 a year. When we switched BT were heading for about £18/mnth!!
#10
There have been reports that Lyca Mobile (virtual on the EE network) have had a tussle with the Tax Man which led to HMRC (erroneously) applying for them to be struck off the register of companies.