Recent Posts

91

IDNet Help / Re: IDNet VOIP setup Issues

« Last post by Simon on Mar 14, 2024, 14:28:46 »

Does the number come up when you call a mobile from the VoIP phone? 

Just a shot in the dark, but I wondered if there might have been an error when porting the number, and incoming calls might not be reaching it?

92

IDNet Help / Re: IDNet VOIP setup Issues

« Last post by Swerv on Mar 14, 2024, 12:05:32 »

So IDNet have confirmed that they don't believe there's anything at the provider end that's limiting incoming calls.

So I'm guessing it may be something firewall related.  Anybody have any bright ideas as to what I may need to look for in the router?

93

IDNet Help / Re: FTTP New Installation Process

« Last post by Simon on Mar 14, 2024, 01:14:10 »

I've had a notification from DPD to say that a package from IDNet is on the way.  Presumably this will be the router, although I'm not quite sure why it's been sent at this point, given we don't even have a date for OR to do the outside work yet.

94

IDNet Help / Re: IDNet VOIP setup Issues

« Last post by zappaDPJ on Mar 14, 2024, 00:04:06 »

This might be of interest:

https://www.gov.uk/government/news/further-agreement-with-telecoms-firms-to-protect-vulnerable-customers

Thanks, that's an interesting read. My other half phoned BT yesterday but was told a date for the switch over has to be set before they will entertain any inquiries about a specific change over.

One thing that did occur to me is there is no mains outlet anywhere near the existing phone point so that will have to moved and that in turn will have implications for the extension phone sockets upstairs.

95

IDNet Help / Re: IDNet VOIP setup Issues

« Last post by Simon on Mar 13, 2024, 20:36:42 »

She got a letter from BT today to inform her that she will be getting a letter with a date for the switch over. I can see me having to drive a 500 mile round trip when we lose contact

This might be of interest:

https://www.gov.uk/government/news/further-agreement-with-telecoms-firms-to-protect-vulnerable-customers

96

IDNet Help / Re: IDNet VOIP setup Issues

« Last post by Swerv on Mar 13, 2024, 19:56:48 »

I have outgoing calls!  Was provided with a couple more setup details by IDNet, which at first didn't seem to work.  Came back an hour later and the N300 was showing the connection as registered.

However, if I try calling the number it comes up as invalid number.  So there's work to be done yet on figuring out the incoming calls.

97

IDNet Help / Re: IDNet VOIP setup Issues

« Last post by Simon on Mar 12, 2024, 18:13:41 »

That's good news, Dud!  Hopefully my Gigaset phones will work in the same way when I come to switch. 

98

IDNet Help / Re: IDNet VOIP setup Issues

« Last post by dudwell on Mar 12, 2024, 17:49:50 »

I have VOIP!! No-one notified me that the changeover had happened. I only found out when daughter failed to make contact and alerted me via WhatsApp. Changed connection of elderly Panasonic DECT base station from BT master socket to IDNet-supplied and preconfigured TP-Link VX_230v router and it just works!

99

IDNet Help / Re: IDNet VOIP setup Issues

« Last post by Simon on Mar 12, 2024, 16:08:45 »

I saw a news story about this the other day, but unfortunately I can't find it now.  It's a complete debacle, and I can't see how BT are going to manage this for the whole country by the end of 2025.

100

IDNet Help / Re: IDNet VOIP setup Issues

« Last post by zappaDPJ on Mar 12, 2024, 15:30:45 »

I'll be fascinating to hear what happens when BT/OpenReach try to get my 95 year old mother-in-law switched over

She got a letter from BT today to inform her that she will be getting a letter with a date for the switch over. I can see me having to drive a 500 mile round trip when we lose contact