iDNet and email

[Tacitus]

Following her move to Zen, a relative signed up for iDNet's "continuation" email service including spam/malware protection.

However she's been unable to connect using POP3/SMTP using her old credentials- they've remained exactly as before.  Zen say the iDNet servers are regarding her as a spam bot and refuse to connect her.  She can use iDNet webmail via a browser.

Has anyone used this "continuation" email service, or know of anyone who has used it successfully.  My feeling is the iDNet servers are blocking Zen IP addresses.  Nowhere do iDNet make it clear it is a webmail only service so the assumption is there is something wrong with her Mail app settings and endless hours have been wasted trying to sort it......

Any help appreciated 

[Simon]

Without wishing to state the bleedin' obvious, is Authentication enabled for both incoming and outgoing mail in her IDNet account settings in her mail client?

[Tacitus]

Without wishing to state the bleedin' obvious, is Authentication enabled for both incoming and outgoing mail in her IDNet account settings in her mail client?

No worries Simon.  I've had this stuff going round a round. 
The Mac Mail client is set exactly as it was before with "automatically manage the connection settings"  A quick peek showed there was no authentication set for outgoing.  So much for the automatic management....

I've now input a username and password and so far so good.  I'll give it while to settle down and hopefully she'll not have any more trouble.

Thanks very much Simon.  It really was driving me mad 

[Tacitus]

FWIW her move to Zen was faultess.  She was on ADSL so it meant the installation of an ONT and a move to VoIP.  Just in case the existing phone failed to work, she purchased one of the FritzFon handsets to go with the Fritz router. 

The contractor arrived on time and the whole process was faultless.  The only minor niggle was the phone interface was in German, but that was soon sorted. 

I'm still on FTTC and around the same time I had to move to SoGEA and VoIP.  The Broadband part was trouble free but the ATA for the Uboss VoIP service went astray as it had the wrong address.  Once that was sorted everything went OK.

Just one point.  According to iDNet they can't supply the configuration details for Uboss VoIP.  I can believe the ATAs arrive as a sealed box but what happens if you wish to set up your own router?  EG the FritzBox can do VoIP if you input the settings.

[Simon]

Just one point.  According to iDNet they can't supply the configuration details for Uboss VoIP.  I can believe the ATAs arrive as a sealed box but what happens if you wish to set up your own router?  EG the FritzBox can do VoIP if you input the settings.

That must be why they say they only support equipment purchased from them.  I don't know why they went with UBOSS as a VoIP provider, as others seem more competitively priced, and are presumably also more user configurable.  We've seen from other recent posts on here that fiddling with the Telephony settings in the router can cause problems, and I was even told that I couldn't add numbers to the block list myself without emailing them to IDNet, but that, however, does seem to work with my router.

[Tacitus]

No worries Simon.  I've had this stuff going round a round. 
The Mac Mail client is set exactly as it was before with "automatically manage the connection settings"  A quick peek showed there was no authentication set for outgoing.  So much for the automatic management....
I've now input a username and password and so far so good.  I'll give it while to settle down and hopefully she'll not have any more trouble.

I think what may have been happening is that authentication wasn't needed in the past since she would have an iDNet IP address.  That would no longer apply once she moved to Zen, and it now requires authentication.  I naturally assumed no mods would be needed to the Apple Mail client and spent ages doing my head in trying to persuade it to work. Never thought of it needing authentication   

[Tacitus]

That must be why they say they only support equipment purchased from them.  I don't know why they went with UBOSS as a VoIP provider, as others seem more competitively priced, and are presumably also more user configurable. 

I must admit I can't see why the went with UBOSS.  Voipfone do a white lable service and I would have thought iDNet could have got a good deal if they brought all of their clients over to that service.

Presumably UBOSS also supply the preconfigured TP-Link routers although I find that surprising since it would also include the iDNet part of the setup.  Dunno  🤷

[Simon]

Presumably UBOSS also supply the preconfigured TP-Link routers although I find that surprising since it would also include the iDNet part of the setup.  Dunno  🤷

I don't know about that.  I had my TP Link router with my FTTP about a year before I changed over to UBOSS, so I doubt the router would have been preconfigured for VoIP before I'd ordered the service.