Got back from work this evening, to find my connection was gone. After 10 mins of attempted web accesses, I logged in to the modem/router to see what was what - 'Not Connected'. Took about 12 mins before it came back, but even then I couldn't access web sites (I could ping IP addresses). After another 10 mins, I decided to change the DNS addresses to OpenDNS, after which I immediately was able to access web sites.
This is the fourth time this has happened in 2.5 weeks since joining IDNet. Pipex may have been hellish slow, but I never had disconnections like this... Doesn't seem right somehow - always on should be always on... Is this something I should expect now with a higher speed profile?
Modem Log:
3/27/2008 19:10:18 NTP Date/Time updated.
03/27/2008 18:58:24 ATM1 get IP:91.xxx.xx.xxx
03/27/2008 18:58:16 If(ATM1) PPP fail : Unknown error or UI Connect/Disconnect
03/27/2008 18:58:14 ATM1 start PPP
03/27/2008 18:58:14 Dial On Demand(ATM1)
03/27/2008 18:58:05 192.168.2.2 login success
I'm not sure if anyone will be about to help you tonight now, but I am sure this will be spotted first thing in the morning. In the meantime I have masked your IP address for security. :)
I can't tell from the log if the sync dropped or whether it's just the PPP session. During these periods when you can't connect, is the ADSL light on your router lit or does it flash?
We need to establish whether this is a problem between the exchange and IDNet, or whether it's a problem with your line (for whatever reason that may be - noise, faulty router, etc). I suspect the latter, but we'll be able to look into it in more detail when we have some more information.
Rest assured that we'll get to the bottom of it, either way. :)
Quote from: Simon on Mar 28, 2008, 00:22:59... In the meantime I have masked your IP address for security. :)
Oops! thanks for that, I wasn't thinking... ::)
I've had 4 lost PPP sessions in the last two days. 2 reconnected immediately, 2 took several minutes. The last dropped connection was about 30 minutes ago.
Seems that there are a few others with similar problems at the moment. Very annoying when I'm trying to listen to a BBC "listen again" radio program, as a dropped PPP session means that no record is recorded of where I was in the program, so when I return to the BBC's site and start listening again, I have to start at the beginning and jump through in 5 minute segments until I'm back where I was when IDNet dumped my connection.
Can't say that I'm terribly impressed with IDNet, which is saying something as an ex Pipex user. Pipex might have been very slow and throttled, which IDNet isn't, but at least the connection was reliable. IDNet's has become quite unreliable in the last couple of weeks.
Quote from: Dopamine on Mar 28, 2008, 01:06:13
I've had 4 lost PPP sessions in the last two days. 2 reconnected immediately, 2 took several minutes. The last dropped connection was about 30 minutes ago.
Seems that there are a few others with similar problems at the moment. Very annoying when I'm trying to listen to a BBC "listen again" radio program, as a dropped PPP session means that no record is recorded of where I was in the program, so when I return to the BBC's site and start listening again, I have to start at the beginning and jump through in 5 minute segments until I'm back where I was when IDNet dumped my connection.
Can't say that I'm terribly impressed with IDNet, which is saying something as an ex Pipex user. Pipex might have been very slow and throttled, which IDNet isn't, but at least the connection was reliable. IDNet's has become quite unreliable in the last couple of weeks.
I feel for you on the subject DP. But in IDNet's defense i've not once had any connection issues what so ever. The only problem i have had was when i didn't get my full upload sync but a quick call to support and it was sorted within minutes. Do you have another Router you can try on your line? Also what are your line stats?
Quote from: Sebby on Mar 28, 2008, 00:23:09... During these periods when you can't connect, is the ADSL light on your router lit or does it flash?
The ADSL light remains lit, and refreshing the modem stats shows the same figures for sync, SNR, attenuation, etc. The figures don't change when it reconnects. But when I mess with the line - different filter, add extension cable, plug in Sky box, etc., the stats do change. So I don't think the disconnections are a problem with the line itself - unless line problems can occur that don't show in the modem stats.
The modem has been fine since I got it, and seems to behave as usual. When it's disconnected like this, it just says Internet Status: 'Not Connected'. Apart from the log entries, everything looks the same as when it is connected. Once I saw it was disconnected, I just kept clicking the 'connect' button on it's web page every so-often until it reconnected. It was puzzling that even when it re-connected, I couldn't browse web sites until I switched to the OpenDNS DNS IP addresses, but I seem to recall a similar problem last time, although then it was only a minute or so after reconnection before everything was OK again.
No, I don't have another router.
Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 28.0 db 16.0 db
Noise Margin 8.5 db 24.0 db
It's aways possible that it's a sudden problem at my end, but I think that's unlikely. My sync is solid, line is quiet (just did a quiet line test), was with Pipex for 4 years with the same hardware as I use now and not one problem, bar of course the throttling and speed issues. Have only started having problems since I've been with IDNet, and they've become more frequent just recently.
A couple of disconnects a day aren't the end of the world, and I was only affected by 2 of them as the others happened when I was away from my PC and were only noticed by looking at my router log, but it could/should be better for a premium price.
I can understand your frustration. It may be a thought though that if your equipment is 4 years old then could cause possible disconnections. I take it you have tried different Filters, plugged into the Master socket etc etc?
Quote from: jester212 on Mar 28, 2008, 01:34:11
I can understand your frustration. It may be a thought though that if your equipment is 4 years old then could cause possible disconnections. I take it you have tried different Filters, plugged into the Master socket etc etc?
Tried them all and in any event my problems are PPP session losses, not sync losses. This is a bit like going back to my bad old days with AOL years ago, when every complaint was met with the same old "change your filter, change your modem (as it was in those days), change your PC, reinstall Windows, did you eat breakfast?, it's not our fault, etc, etc".... until of course AOL realised it was their fault.
Call me a cynic and jaded, but I'm not convinced that sudden problems just coincidentally have happened at the same time that lots of users seem to be joining IDNet, and broadband usage across the board is reaching unprecedented volumes.
Modified to add: just realised my current router is only 2 years old. Netgear DG834PN that has never let me down yet.
Yeah i used to be with AOL years ago and i had the same scripted response as you.
Well your best bet would be to call support i guess and take it from there. I'm no tech I'm afraid, but there are a lot of very knowledgeable people on this forum and I'm sure you will get this sorted one way or the other. On a side note if you want another Router to try send me a PM and i can sort you out with one.
there was alot of talk last month about BT doing work which was likely to cause PPP sessions to go stale or to drop (not sync) but I did think that was all finished. On a side note I got home yesterday to a red light on the router (not sure what this means but isn't sync). I had to reboot router, which didnt connect so I checked it and all settings had reverted to default. Then I had to reboot the PC to get more than a few kb/sec upload speed.
I don't think this is related to your problems but you never know, its good to has lots of info ;D
Does seem to have been a problem somewhere during the night as shown by the extract from my router log. This is not normal for me as I have had hardly any connection problems previously in my 22 months with Idnet and my connection had been up for 41 days prior to this.
I don't think it has anything to do with increased users on Idnet seems more like a fault has developed on BT or Idnet systems.
Recorded Events
Time Message
Warning Mar 28 05:09:26 PPP link up (Internet)
Info Mar 28 05:09:26 PPP CHAP Chap receive success : authentication ok
Info Mar 28 05:09:25 PPP CHAP Receive challenge (rhost = ESR10.Birmingham6)
Warning Mar 28 05:09:25 PPP link down (Internet)
Warning Mar 28 05:04:12 PPP link up (Internet)
Info Mar 28 05:04:12 PPP CHAP Chap receive success : authentication ok
Info Mar 28 05:04:10 PPP CHAP Receive challenge (rhost = ESR10.Birmingham6)
Warning Mar 28 05:03:48 PPP link down (Internet)
Warning Mar 28 05:02:10 PPP link up (Internet)
Info Mar 28 05:02:10 PPP CHAP Chap receive success : authentication ok
Info Mar 28 05:02:08 PPP CHAP Receive challenge (rhost = ESR10.Birmingham6)
Warning Mar 28 05:01:32 PPP link down (Internet)
Warning Mar 28 00:15:26 PPP link up (Internet)
Info Mar 28 00:15:26 PPP CHAP Chap receive success : authentication ok
Info Mar 28 00:15:25 PPP CHAP Receive challenge (rhost = ESR10.Birmingham6)
Warning Mar 28 00:14:21 PPP link down (Internet)
Warning Mar 28 00:04:47 PPP link up (Internet)
Info Mar 28 00:04:36 PPP CHAP Chap receive success : authentication ok
Info Mar 28 00:04:30 PPP CHAP Receive challenge (rhost = ESR10.Birmingham6)
Warning Mar 28 00:03:33 PPP link down (Internet)
Warning Mar 28 00:02:34 PPP link up (Internet)
Info Mar 28 00:02:34 PPP CHAP Chap receive success : authentication ok
Info Mar 28 00:02:33 PPP CHAP Receive challenge (rhost = ESR10.Birmingham6)
Warning Mar 28 00:02:14 PPP link down (Internet)
Warning Mar 27 23:39:04 PPP link up (Internet)
Info Mar 27 23:39:04 PPP CHAP Chap receive success : authentication ok
Info Mar 27 23:39:02 PPP CHAP Receive challenge (rhost = ESR10.Birmingham6)
Warning Mar 27 23:38:43 PPP link down (Internet)
Are you on dsl4, Ray? I've got no problems recorded overnight.
I've checked my logs and can confirm I have had some disconnects on gw5.
All I can say is that this is completely unlike IDNet. It might be worth letting them know, if someone hadn't already done so.
I will be doing, Sebby, just gathering info first. :)
It's all going horribly wrong :eek4: :eek4: :eek4:
Quote from: Rik on Mar 28, 2008, 08:26:25
Are you on dsl4, Ray? I've got no problems recorded overnight.
Yes, Rik, I am on dsl4, I hadn't had any problems till last night either.
Thanks, Ray. I'll be talking to support shortly.
OK. I've had a chat with support. They have a sheaf of emails from BT this morning advising them of engineering work to be done... last night! :mad:
This would explain the problem affecting customers on both realms. There were no problems on the IDNet network overnight and, for those that are concerned about the new members causing capacity problems, I am assured that there is no issue there either.
Time to email BT again. :sigh:
Quote from: Rik on Mar 28, 2008, 09:12:54
OK. I've had a chat with support. They have a sheaf of emails from BT this morning advising them of engineering work to be done... last night! :mad:
This would explain the problem affecting customers on both realms. There were no problems on the IDNet network overnight and, for those that are concerned about the new members causing capacity problems, I am assured that there is no issue there either.
Time to email BT again. :sigh:
Thanks for the information, Rik ;), well what a surprise I thought I detected the hand of BT as the cause of these problems. ::) :rant2:
I thought there must be something more to it. It's a shame for new customers as it creates an initial disappointment, but I can only say that IDNet's service is flawless. :thumb:
Quote from: Sheltieuk on Mar 28, 2008, 09:26:24
Thanks for the information, Rik ;), well what a surprise I thought I detected the hand of BT as the cause of these problems. ::) :rant2:
It certainly felt like it, Ray. I wonder whether their work, scheduled to run till March 20, wasn't actually completed?
Quote from: Rik on Mar 28, 2008, 09:27:50
It certainly felt like it, Ray. I wonder whether their work, scheduled to run till March 20, wasn't actually completed?
Knowing BT I think that's a fairly safe bet, Rik. :)
:iagree:
Just to confirm, I had a lot of problems yesterday between about 10:30 am and 12 noon - couldn't send e-mails although I could receive them (both desktop and laptop). Phoned support and James was pretty sure it was my AV (although it hadn't been updated that morning and I'd sent e-mails okay earlier). I uninstalled AVAST from my laptop but that didn't solve the problem. Then suddenly I lost my PPP session, which never happens. Shut my router off and left it for 20 minutes, then turned it back on and all was okay. Phoned IDNet to tell them everything was now working normally, and Tim's guess was that something had been going on at the exchange. In fact, some of the e-mails I tried to send and thought had failed did actually go out, as I've received replies, but I've got no copies of them in OE. So it does look like something intermittent was happening at the exchange.
P.S. Forgot to say, I kept trying to post on Idnetters at the time to see if anyone else was having similar problems, but having typed out my post, it wouldn't load.
I noticed you starting a new thread, Krysia, but nothing ever appearing.
It sounds like your connection was intermittent at the time. :(
Yes, though I never lost sync and no lights were flashing while I was unsuccessfully trying to post and to send e-mails.
If BT were doing work on the 'far' side of the DSLAM, which appears to have been the case, then your physical connection would have been OK, but the PPP session would have dropped.
This is the work which was scheduled to run until March 20, overnight!! :mad:
Yes, and it's just happened again, with sync rock solid, the PPP session dropping, but then the router hanging on 'checking username and password' when trying to reestablish connection. I shut off the router for 15 minutes but still couldn't connect, so rang IDNet, saying I suspected a stale session. Andrew checked the line, confirmed the stale session, and said he'd ring BT for them to manually clear it. Two minutes later I was back on-line. How's that for service?!! :thumb: :thumb:
Not bad, Krysia, but BT should stop causing these problems for users - especially without notice and during the day. I'm beginning to think they have the same management team as BA and Network Rail. :mad:
Yes, I'm on gw5 too.
I really don't mind a reasonably short period of disconnection - I understand the need for maintenance and upgrade - as long as I get some advance notice, so I can schedule downloads and remote sessions. Surely BT bringing down PPP sessions without advance notice breaches their SLA with the ISPs?
This is too much like our network people at work, who have remote access to our work PCs to install updates, etc. They are strangely reluctant to email us of impending upgrades involving a reboot - GOKW, so those of us working from home, or at weekends, or late, risk being rudely interrupted without notice, potentially losing valuable data.
I hope this isn't going to be a persistent issue with IDNet - reliability and consistency of service were the main reasons I joined, but so far it's been less reliable than Pipex... :(
The IDNet realm isn't the issue here, it's simply a case of BT 'unplugging' connections. I'm sure it wasn't restricted to IDNet customers, but all ISPs on the router or fibre. As to the SLAs, you'd have to ask IDNet themselves, I'm not party to such information, but BT did send email yesterday evening, after everyone had gone home. :( I do know, for certain, of other occasions where they have advised of the work after the event.
That said, I've been a customer for 17 months and have had no more than a few minutes of downtime.
have been with IDNet 2 months, I see I fell out of all my chatrooms last night at 00:30, but the previous 7 weeks have been perfect.
Quote from: dlorde on Mar 28, 2008, 15:20:45
I hope this isn't going to be a persistent issue with IDNet - reliability and consistency of service were the main reasons I joined, but so far it's been less reliable than Pipex... :(
It would be interesting to see which RAS you are connecting through, to identify whether that is where the issue is.
Check out Kitz site here:
http://kitz.co.uk/adsl/RAS.htm
If you are using a Netgear router, follow the link at the bottom to Jon Green's site.
(Or go straight there: http://jongreen.co.uk/rasinfo/)
I dont like the way when people have a problem it is down to idnet all the time , I know i have had few issues but nothing major . I mean last night i was dl ing a new game from EA 2 gig and 300 meg at the same time one was dl ing @ 850 ks and the other @ 400 ks can any one tell me where you would get great dl speeds through another isp . dl (download) not meaning cable .................................... IDNET FTW . :think:
It's possible for anyone, with any ISP, to experience problems, of course. However, I know from my own experience, and that of the bulk of the members here, that IDNet give an above average service. What is important, it seems to me, is to contact them if there is a problem, and let them take a crack at resolving it. Posting in here can establish some pointers as to whether the issue is likely to be localised, or widespread - we can often diagnose the cause when it's wiring or router-based - but if anyone feels the service isn't up to scratch, they should be talking to IDNet.
Quote from: Rik.............. but if anyone feels the service isn't up to scratch, they should be talking to IDNet.
Or moving to Pipex or suchlike? :whistle:
;)
Quote from: dlorde on Mar 28, 2008, 15:20:45
Yes, I'm on gw5 too.
I really don't mind a reasonably short period of disconnection - I understand the need for maintenance and upgrade - as long as I get some advance notice, so I can schedule downloads and remote sessions. Surely BT bringing down PPP sessions without advance notice breaches their SLA with the ISPs?
This is too much like our network people at work, who have remote access to our work PCs to install updates, etc. They are strangely reluctant to email us of impending upgrades involving a reboot - GOKW, so those of us working from home, or at weekends, or late, risk being rudely interrupted without notice, potentially losing valuable data.
I hope this isn't going to be a persistent issue with IDNet - reliability and consistency of service were the main reasons I joined, but so far it's been less reliable than Pipex... :(
Oh i wish...people would read there femails...
i send out a company wide email saying "The phone system is having a serious and essential update performed between XXXX and YYYY tonight."
I get shi*t loads a calls while the system is down (on mobile or internal voicemail (if its still working)) all saying did you know the phone system is down....... they all get the same reply..........sorry the phone system is undergoing essential maint....if you are an internal user please refer to email number XYZ sent out on ddmmyy else please leave a message after the tone.....and if your in sales see item 1a.
and i shut down phone systems on about 5 companies a week and no they are not mickey mouse 5 employee companies a few are in the top FTSE 100....and yes they all get the same well honed voicemail. all but sales see the funny side-inc customers, managers & directors.
So next time your system is unavalible think....have they taken it offline for an urgent update that needs appying now................or you really need to work late or at weekend think about the poor sod (like me) who does not have a choice and has been told by his boss do it now mickeysoft say its imperative, i don't care if its 2am on a sat morning do it!!!!! and i dont care if xyz is trying to access his voicemail/emails/system just do it.
NOW
Rant over.
wheres the wine
;D
HIC
:blush:
Actually no rant not over.
Next time your laptop/computer/internet connection/toster/cooker/wife/hairdryer/hoover/vacum cleaner/phone/mobile/ipod/ipaq/kids/car/sat nav/toaster/flyswatter/candle/lightbulb/stereo/cd player/watch
Stops working do what i do.....
think do i really care?
then spend the next 10 m inutes moaning to wife
then think did that help?
then decide you can actually live without item and be a better person, put it to back of mind.......
in mean time wife has phoned support company and all is sorted within 1-2 minutes.
and if that doesnt help do what i do sleep on it for a week and if it's still not working in a weeks time.
GO BALLISTIC AT COMPANY THEN CANCEL DIRECT DEBIT THEN FIND OUT WIFE SORTED IT WEEK BEFORE....backtomousemode
Have one on me, Dean! (http://si6776.www.idnet.com/smileys/drink.gif)
Quote from: Simon on Mar 28, 2008, 21:13:25
Have one on me, Dean! (http://si6776.www.idnet.com/smileys/drink.gif)
I love sales & project...TW*TS
not b****ered there so thi*k they wont be able to decip*er this message.
now onto the most important point
BT ARE A LAW UNTO THEMSELVES.
minor dissconnections are ineviatable.
Lump it or go madonna.
definately rant over......
and yes i just settin off for a late one Friday night suppossed to be out but now gotta go update a box coz its deemed important....
Have a good evening, Dean. Don't even give BT a second thought. ;)
Quote from: Rik on Mar 28, 2008, 15:31:24... I'm sure it wasn't restricted to IDNet customers, but all ISPs on the router or fibre.
You can probably understand that I'm sceptical that BT waited for me to join IDNet before starting work that disrupted connections to my network - especially since, looking back in the forums, other people on IDNet were having similar disconnection problems while I was still crawling slowly along with Pipex - without disconnections.
IDNetters are understandably defensive of their favourite ISP, but I'm thinking Occam's Razor here...
Quote from: g7pkf on Mar 28, 2008, 20:56:00
Rant over.
wheres the wine
;D
HIC
:blush:
Not quite sure who the target of that rant was - IMO it's commonsense to notify those who will be (possibly seriously) affected by scheduled updates. If I miss the notification through my own negligence, I can only blame myself, but I'm entitled to expect a notification. Obviously, in emergencies, it may not be not possible.
Quote from: RA-1972 on Mar 28, 2008, 18:38:58
I dont like the way when people have a problem it is down to idnet all the time
You may not like it, but if you switch from an ISP that has given you reliable and continuous connections (if slow) for several years, to a different ISP, when you immediately suffer several disconnects in a couple of weeks, and find that other joiners who also had reliable connections previously are now getting them, I think it is only reasonable to question whether there may be a problem with the ISP.
It's simply a question of identifying where the problem arises and who to notify to get it fixed.
I think, rather than going round the houses with us, you might be better off talking to IDNet directly about this, dlorde. If you had a stable connection before, it seems that your equipment is not at fault, and IDNet can carry out various line tests that we can't, and will hopefully get to the bottom of the problem more quickly. You can email support@idnet.net, which they may pick up over the weekend, or call them free on 0800 0267 237 on Monday. :)
dlorde i was with toucan for 12 months of hell , lucky to 200 k most nights , been with idnet since the end of january and now constant maxed out 7150 profile , so for me backing idnet theres the reason . pipex is part of (toucan) so you can understand what iam saying . Idnet monthly contract if you dont like, you can leave . Toucan / pipex 12 months and you are stuck with what you have got . :whistle:
IDNet couldn't inform customers, unfortunately, as they themselves were only informed after the office closed. :(
Quote from: dlorde on Mar 28, 2008, 21:49:34
You can probably understand that I'm sceptical that BT waited for me to join IDNet before starting work that disrupted connections to my network - especially since, looking back in the forums, other people on IDNet were having similar disconnection problems while I was still crawling slowly along with Pipex - without disconnections.
BT started the work in February and were meant to have finished it by March 20, however, we know there is still work going on. What we are saying to you is that the best people to talk to are IDNet, who can try and fix things for you. Moaning in here will not improve matters. In the course of your migration, it's entirely possible that you were moved to a different VP at the exchange (it happened to me), and if you had been LLUd, you will, of course, have a different physical connection now. We're talking technology here and, from time to time, glitches happen. However irritating they are, they're not aimed at you personally and, in the majority of cases, they can be resolved. If they can't for you, then you're only on a one month contract, and can move again quite easily.
It's not fair, I never get any of these disconnections. :notfair:
( I now wait for my connection to die ).. ;D ;D
I'll be round with the wire cutters, In. >:D
Quote from: Rik on Mar 29, 2008, 10:19:51
I'll be round with the wire cutters, In. >:D
;D ;D No problem Rik, I can soon run an extension lead to my exchange.. ;)
A nice bit of fibre, patched to the backhaul... Sweet. :)
I wish.... I have aluminium, like you. ;)
Though a lot less of it. :)
Your all lucky..
I have trains on my line.
and i found out yesterday that i mean the above literally... :mad:
Is it routed under the tracks, Dean?
Quote from: g7pkf on Mar 29, 2008, 11:38:02
Your all lucky..
I have trains on my line.
and i found out yesterday that i mean the above literally... :mad:
Another signal failure, was it? :laugh:
Quote from: Rik on Mar 29, 2008, 11:40:44
Is it routed under the tracks, Dean?
Worse the line is on the underneath of a bridge apx 3 metres from the overhead electric cables (all of them)
bring on fibre to the village
That would help us all. :)
Quote from: Sebby on Mar 29, 2008, 11:41:22
Another signal failure, was it? :laugh:
:pmsl: :karmic:
It may well be the line re- training.. :duck:
:rofl:
Quote from: Inactive on Mar 29, 2008, 13:39:05
It may well be the line re- training.. :duck:
:grn: ;D
Thought that may do the trick Rik.
;D
Oh, a poet as well. ;)
Just call me Nixon. ;)
I assume BT are still working on their systems, I had another couple of losses of ppp overnight, anyone else noticed anything?
Nothing here, Ray. Might be worth dropping support an email, particularly if you can copy your router log to them.
No troubles here either 8)
Quote from: Rik on Mar 30, 2008, 09:10:12
Nothing here, Ray. Might be worth dropping support an email, particularly if you can copy your router log to them.
Thanks, Rik, have just dropped them an email. ;)
Quote from: Inactive on Mar 29, 2008, 10:18:46
It's not fair, I never get any of these disconnections. :notfair:
( I now wait for my connection to die ).. ;D ;D
Spoke too soon, lost connection for about 5 minutes at 02.40 hours, all OK again now.
;D
Quote from: Sheltieuk on Mar 30, 2008, 09:08:03
I assume BT are still working on their systems, I had another couple of losses of ppp overnight, anyone else noticed anything?
I had a couple within the last four days, all PPP again, I will call support and see what they say but its getting annoying now, even if it is only briefly
I sense that the planned engineering works have over-run, but that BT aren't admitting it.
Quote from: Rik on Mar 31, 2008, 08:35:42
I sense that the planned engineering works have over-run, but that BT aren't admitting it.
I think you are probably right, Rik, I've had no more problems since the early hours of yesterday. :fingers: :)
Certainly my downtime occurred after March 20, Ray, and the work for 21CN is a separate exercise. :(
Quote from: Rik on Mar 31, 2008, 08:35:42
I sense that the planned engineering works have over-run, but that BT aren't admitting it.
Probably the case Rik, annoying when in the middle of online banking though :rant2:
If it was with Nationwide, Gary, you;d have to do battle with their servers too!
Quote from: Rik on Mar 31, 2008, 09:05:49
If it was with Nationwide, Gary, you;d have to do battle with their servers too!
Funny you mention them Rik, I keep getting emails for them in my googlemail and I have not got an account with them ::)
Odd, they're the one bank I haven't had an email from. :)
Hmm, that's strange, Gary. I wonder why Nationwide would be emailing you... :laugh:
Well I should have kept quite I've just lost my dsl connection for about a minute. :(
Quote from: Sebby on Mar 31, 2008, 09:19:52
Hmm, that's strange, Gary. I wonder why Nationwide would be emailing you... :laugh:
spamming me are you Sebby ;)
Quote from: Sheltieuk on Mar 31, 2008, 09:20:55
Well I should have kept quite I've just lost my dsl connection for about a minute. :(
I'm sure IDNet will be on the case now. :thumb:
Quote from: Killhippie on Mar 31, 2008, 09:22:10
spamming me are you Sebby ;)
My posts aren't that bad, are they? :laugh: :out:
Quote from: Sheltieuk on Mar 31, 2008, 09:20:55
Well I should have kept quite I've just lost my dsl connection for about a minute. :(
Was that a sync drop, Ray, or the PPP session?
Quote from: Sebby on Mar 31, 2008, 09:23:04
My posts aren't that bad, are they? :laugh: :out:
:zip: ;D
Quote from: Rik on Mar 31, 2008, 09:19:35
Odd, they're the one bank I haven't had an email from. :)
seems to be the old phishing email doing the rounds again, coincided with getting in contact with an old friend :whistle: how I trust other peoples computers
Quote from: Sebby on Mar 31, 2008, 09:23:04
My posts aren't that bad, are they? :laugh: :out:
No, but your fence panels are awful
Quote from: Rik on Mar 31, 2008, 09:23:34
Was that a sync drop, Ray, or the PPP session?
Both, Rik, one thing I have noticed my noise margin has increased from 9.5 to 13.5 since it has re-synched.
Quote from: Sheltieuk on Mar 31, 2008, 09:26:20
Both, Rik, one thing I have noticed my noise margin has increased from 9.5 to 13.5 since it has re-synched.
If you lost sync, it's not IDNet (you would lose the PPP session as a result of losing sync).
It sounds as if the BT line management software has kicked in, Ray, and raised your noise margin. It would be worth having a word with support, as they will be able to see what the line is doing and how often you have re-connected.
Quote from: Rik on Mar 31, 2008, 09:31:10
It sounds as if the BT line management software has kicked in, Ray, and raised your noise margin. It would be worth having a word with support, as they will be able to see what the line is doing and how often you have re-connected.
Rik, I've just had an email from Miriam about yesterday's losses of PPP, they couldn't see any reason for it, but I've replied to her with details of what's happened this morning for them to investigate.
It sounds like BT then, Ray. If it had been on the IDNet network, they would have seen it.
Quote from: Rik on Mar 31, 2008, 09:51:44
It sounds like BT then, Ray. If it had been on the IDNet network, they would have seen it.
Yes, Rik, I've come to that conclusion with it all starting to happen since they have been doing their work, prior to that my connection would frequently stay connected for up to 2 months at a time. :)
Quote from: Sheltieuk on Mar 31, 2008, 09:44:07
Rik, I've just had an email from Miriam about yesterday's losses of PPP, they couldn't see any reason for it, but I've replied to her with details of what's happened this morning for them to investigate.
I have had the same here the line shows no problem, so they are going to report it to BT and keep me posted
I love the way BT test your line, I now have a snr of 9.3 because they have been testing my line and my dsl has been playing yoyo :mad: it was a happy 6.3 this morning >:(
Well, I've had another reply from Miriam and nothing was found wrong with my line but it was picking up strange activity from my router. I have now swapped back to my DG834 V3 and asked her to test again to see if this has stopped the activity. :fingers: Looks like my Speedtouch 585 could be on the blink. :(
It's always possible, Ray. These machines are quite hard working and I guess they go awry eventually.
Quote from: Rik on Mar 31, 2008, 12:56:30
It's always possible, Ray. These machines are quite hard working and I guess they go awry eventually.
Very true, Rik, I've just had a reply from Miriam she can't see anything untoward happening at the moment, but she is going to check it again in the morning.
We'll have to get you into the 2700 club, Ray. :)
Quote from: Rik on Mar 31, 2008, 14:50:10
We'll have to get you into the 2700 club, Ray. :)
I have thought about investing in one of those a few times, Rik, but the Speedtouch has always worked well up until the last few days and I really prefer it over the Netgear as it uses the Broadcom chip in it and has stayed connected for longer periods. I used to find the Netgear would tend to drop the connection after about 2 weeks for no apparent reason.
I'll have to see how the Netgear performs and if it plays me up I shall be looking at a 2700 I think.
Be aware that Sebby and I have found the SBC firmware version drops the line every 300 hours, Ray. This doesn't seem to afflict those with the BT firmware.
Quote from: Rik on Mar 29, 2008, 09:28:24... Moaning in here will not improve matters.
It is not my intention to moan, simply to report my experience of the service to other members, and ask if they have any relevant information - which is, I understood, what this forum is for. When I have a problem or question with something for which a help forum is provided, the forum is normally my first port of call before invoking the official support procedures. In future, should I go directly to IDNet support and not report problems here?
It would have been better to quote all that I said:
QuoteBT started the work in February and were meant to have finished it by March 20, however, we know there is still work going on. What we are saying to you is that the best people to talk to are IDNet, who can try and fix things for you. Moaning in here will not improve matters. In the course of your migration, it's entirely possible that you were moved to a different VP at the exchange (it happened to me), and if you had been LLUd, you will, of course, have a different physical connection now. We're talking technology here and, from time to time, glitches happen. However irritating they are, they're not aimed at you personally and, in the majority of cases, they can be resolved. If they can't for you, then you're only on a one month contract, and can move again quite easily.
Once we have provided an opinion that yours is an isolated instance, or one of a handful of people being affected by what looks like a BT issue, then you need to be talking to IDNet to find out what the cause is, rather than compare the service to that of another ISP. I'm afraid your posting gave me the impression that you were more interested in complaining that getting things resolved.
Quote from: Rik on Mar 31, 2008, 16:32:00... I'm afraid your posting gave me the impression that you were more interested in complaining that getting things resolved.
OK, I guess it's in the eye of the beholder - but I hope you're not complaining about getting the impression that I was complaining... ;D
Not me, I'm very impressionable. ;D :thumb: :karma:
thought so ;D
Quote from: Rik on Mar 31, 2008, 16:59:07
Not me, I'm very impressionable. ;D :thumb: :karma:
That's not the impression I got :basil:
You are just trying to make an impression.. :basil: :basil:
I don't know if its relevant (doubtful knowing me) but we're on gw5 and have had a few short service outtages recently, the most notable being last night for about 12 minutes. Can't remember the time exactly but the usual router reboot didn't do it - had to wait a good 12 mins for service to resume. Are BT still doing their "works"?
Hi Chris
BT seem to be doing work which they're not telling IDNet about. Did you lose sync, or just PPP?
I lost PPP once or twice as well last night, must have been around 8:30pm.
No problems here. This is becoming a nuisance, as it's so hard to tie down. :(
My speeds have been down a bit since my disconnection a couple of nights back, they are now around the 5000 mark, previously around the 6500-7000 mark, not a big problem, just for feedback.
Do you know if your profile has changed, In?
Not sure Rik, I am going to re-boot a bit later and see if things go back to the norm.
will report my findings.
Thanks. ;)
Quote from: Simon on Apr 01, 2008, 12:01:44
I lost PPP once or twice as well last night, must have been around 8:30pm.
I had one last night as well Simon, and thats after BT put my noise margin to 9db for some reason, thankfully the peeps at IDNet towers put it back to 6db this morning :) but these dropouts are happening more frequently to more people it seems, Justina was uploading her CV when it happened last night.
Quote from: Killhippie on Apr 01, 2008, 13:06:30
I had one last night as well Simon, and thats after BT put my noise margin to 9db for some reason, thankfully the peeps at IDNet towers put it back to 6db this morning :) but these dropouts are happening more frequently to more people it seems, Justina was uploading her CV when it happened last night.
The PPP session dropping wouldn't be to do with your noise margin; that's sync. The PPP session is the connection between the exchange and the ISP. Obviously if sync drops, PPP will drop as a result, but if PPP drops and sync doesn't, it's usually an ISP issue (or BT messing around, disconnecting the user from the ISP).
Quote from: Sebby on Apr 01, 2008, 13:12:19
The PPP session dropping wouldn't be to do with your noise margin; that's sync. The PPP session is the connection between the exchange and the ISP. Obviously if sync drops, PPP will drop as a result, but if PPP drops and sync doesn't, it's usually an ISP issue (or BT messing around, disconnecting the user from the ISP).
My sync has not been dropping Sebby, that's the thing and my SNR has always been 6 its just PPP dropping out, BT did a line test and upped the SNR but I still had a PPP drop, so that's why I'm back to 6.
If you target SNRM was increased to 9dB, this would have been in response to instability. I appreciate that some users are experiencing PPP drops at the moment, but I think your problem might be that your connection isn't stable and so you're losing sync. Can you post your router log?
Quote from: Sebby on Apr 01, 2008, 18:18:39
If you target SNRM was increased to 9dB, this would have been in response to instability. I appreciate that some users are experiencing PPP drops at the moment, but I think your problem might be that your connection isn't stable and so you're losing sync. Can you post your router log?
Sorry Sebby had some maintenance to do so router was powered down, but my line is stable on 6db it has been since October last year, and I'm syncing fine at 5472kbs (give or take a few kbs) with a noise margin of 6.3, the fact that increasing to 9db made my system crawl and still have a PPP session drop was odd, I do not lose DSL just IDNet, I have two separate lights on the router, and the internet light goes red, I log in I'm connected at whatever speed for up to a minute but no IDNet servers are listed, this has been happening since February, before that rock solid so something is up somewhere. Also IDNet could not see the PPP drops from their end, which is odd :-\
There's certainly something odd going on there, Gary. I'm inclined to think it's not related to the SNRM changes. As IDNet can't see the PPP drops, I once again suspect BT. ::)
Quote from: Rik on Apr 01, 2008, 12:16:10
Do you know if your profile has changed, In?
All back to normal today, I am pleased to say.
I wonder just what BT are doing at the moment. Possibly it's 21CN work going on, which isn't being notified to ISPs.
Quote from: Rik on Apr 02, 2008, 11:26:50
I wonder just what BT are doing at the moment. Possibly it's 21CN work going on, which isn't being notified to ISPs.
It will not be 21CN work at my local exchange, that is for certain Rik.
I just wish that BT would come clean and state that they are still doing work, this all reflects badly on ISP's.
BT have always moved in mysterious ways, In. :(
Indeed, they are so bloody annoying, they just sent a Credit Card application to me this morning, another rain forest, yet they promote paperless billing, yeah right. >:(
I feel deprived, I've never had one myself. :)
You can have mine, whoops too late, it has gone back in it's pre - paid envelope to them with a few rude words added. ;D
I think I must have ticked the don't contact me with marketing bumph box, although I'm sure it had a much more refined title. :)
QuoteBT seem to be doing work which they're not telling IDNet about. Did you lose sync, or just PPP?
If I knew what you were talking about I might be able to answer.... all I know is there was no internet...
Were the lights flashing on your router, Chris?
All were on apart from the end one that is labelled "internet" lol. DSL light etc were on as normal
Which router is it, Chris? It sounds like it has separate lights for DSL (sync) and Internet (PPP). The sync is the connection between the exchange and router, the PPP session is the ongoing network connection. If that dropped, but not sync, then it sounds like the same problem others have been reporting, and seems to be an issue with BT engineering work as best we can tell. If you ask IDNet, they can take a look at it from their end, generally, they have not been able to see the drop, ie it's on BT's network.
I'm going to tempt providence now and say that I haven't had a problem with my connection since I changed back to my Netgear router. :fingers: :)
No reason why you should, Ray, there's a lot of them out there doing sterling service. :)