IDNetters Forums

Technical News & Discussion => IDNet Help => Topic started by: Broadback on Sep 21, 2015, 13:12:56

Title: Change of email address
Post by: Broadback on Sep 21, 2015, 13:12:56
On attempting to change my email address I am told that it is already in use. So I am pretty certain I must have entered it in the past under another user name. How can I address this small problem pleased? TIA
Title: Re: Change of email address
Post by: Simon on Sep 21, 2015, 13:31:29
You'll either need to choose a different email address, or contact your email provider who may be able to delete the old address.
Title: Re: Change of email address
Post by: Broadback on Sep 21, 2015, 14:05:13
I can do that, but will I then be able to alter my new address in IDnetters to the one I have deleted for my mail server?
Title: Re: Change of email address
Post by: Broadback on Sep 21, 2015, 15:13:39
I will now try a better explanation. I am registered here as Broadback with email address "A", I wish to change it to email address "B", but the system says that is is already in use, so I must have registered it with a different name some time ago and forgotten it. Can I get rid of the old unused log in and re-register the address to my current one of Broadback? There must be a large number of redundant log in details. Are you stuck with them? Might it be an idea to have everyone re-register at given periods?   
Title: Re: Change of email address
Post by: Glenn on Sep 21, 2015, 15:57:46
What has it got listed in your IDnet account dashboard, does it have the account you can't log on to?

Another possibility is another user has registered that account.
Title: Re: Change of email address
Post by: Simon on Sep 21, 2015, 16:18:46
If you PM one of us the email address you want to use, ie, the one which it's saying is in use, we can have a look at that account and see if there is anything we can do, but we can't delete accounts as that would leave 'holes' in existing threads on the forum.