IDNetters Forums

Technical News & Discussion => IDNet Help => Topic started by: minimoog on Aug 15, 2013, 08:35:00

Title: Webmail - all gone!
Post by: minimoog on Aug 15, 2013, 08:35:00
Hi. Have just logged into my webmail account to find that nearly all of my messages, hundreds of them dating back to 2009, have gone. Only 10 messages dating back a couple of weeks remain.

Is this a known issue, or am I just lucky?

Title: Re: Webmail - all gone!
Post by: Steve on Aug 15, 2013, 08:38:05
Hopefully the backup when restored will return the lost mail.


http://www.idnetters.co.uk/forums/index.php/topic,31113.msg715105.html#msg715105

http://www.idnetters.co.uk/forums/index.php/topic,31106.0.html
Title: Re: Webmail - all gone!
Post by: Simon on Aug 15, 2013, 08:41:54
As you may see in the IDNet Announcements and Help boards, there's been a major mail server failure.  They are trying to restore emails, but whether all can be recovered remains to be seen.  It's not a great idea to store all your emails on the webmail server, for this reason.  It's always best to download your emails to your own computer. 

Edit:  Or what Steve said. 
Title: Re: Webmail - all gone!
Post by: minimoog on Aug 15, 2013, 08:47:33
Thanks, I didn't see those announcements.

I do have local copies in Outlook fortunately, I just presumed the server would be backed-up and therefore a good place to archive key stuff.
Title: Re: Webmail - all gone!
Post by: Simon on Aug 15, 2013, 08:52:25
It is backed up, and they do hope to restore the data.  :)