If you're having any problems with your service following today's router upgrades, eg you can't reach a particular site or sites, could you please post details (including the URL and the results of pinging it) in this thread so that we can pass the information onto IDNet.
If the problem goes away, a post to say so would also be appreciated.
Thanks. :)
Hi there.
We cannot get through to some web sites as 'server errors', and email access is intermittent. Also, my wife has sky sports app on her ipod touch, and this cannot now find any internet. It appears we can't access secure servers or ports, or at least not for any period of time. Thanks . Here's one server we cannot access vi.ebaydesc.co.uk
I'm having a problem which seems to be with push email. This thread refers:
http://www.idnetters.co.uk/forums/index.php?topic=21908
Have been having a few problems since yesterday evening. Occasional disconnects (last one at aprox 10am). Since then, I have been getting frequent "Ooops.. Firefox could not find the page you are looking for..." messages (or something along those lines). A refresh or two does the trick, but it is way frustrating! Have also been experiencing something similar to blocked ports - i.e. intermittently unable to connect to my mail servers.
I wasn't even aware of any "Upgrades" taking place - don't we get e-mail notifications of planned works? If not, then we should! ;)
The last webpage I had to "refresh" 3 times before it would load was: http://www.theitjobboard.co.uk/IT-Job/Junior-Java-Web-Developer-Consultant-London-Java-J2EE/7955682/en/?WT.mc_id=A117&xc=63&utm_source=Aggregator&utm_medium=cpc&utm_campaign=Trovit
Pings were not very helpful:
C:\>ping www.theitjobboard.co.uk
Pinging je3.smwebhost.com [62.189.247.98] with 32 bytes of data:
Reply from 62.189.247.98: bytes=32 time=188ms TTL=113
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 62.189.247.98:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 188ms, Maximum = 188ms, Average = 188ms
C:\>ping -n 20 www.theitjobboard.co.uk
Pinging je3.smwebhost.com [62.189.247.98] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 62.189.247.98:
Packets: Sent = 17, Received = 0, Lost = 17 (100% loss),
Control-C
^C
C:\>
Tracert:
C:\>tracert www.theitjobboard.co.uk
Tracing route to je3.smwebhost.com [62.189.247.98]
over a maximum of 30 hops:
1 44 ms 99 ms 100 ms dsldevice.lan [192.168.1.254]
2 26 ms 25 ms 26 ms 212.69.63.99
3 26 ms 26 ms 26 ms telehouse-gw5-lo1.idnet.net [212.69.63.245]
4 26 ms 27 ms 26 ms 149.6.148.205
5 26 ms 26 ms 25 ms 130.117.50.138
6 102 ms 102 ms 101 ms te0-0-0-1.mpd22.jfk02.atlas.cogentco.com [154.54
.30.17]
7 101 ms 102 ms 101 ms 154.54.25.150
8 107 ms 110 ms 125 ms 154.54.25.238
9 104 ms 105 ms 104 ms 154.54.30.122
10 104 ms 105 ms 106 ms verizon.iad01.atlas.cogentco.com [154.54.10.226]
11 105 ms 104 ms 105 ms 0.ae1.XL3.IAD8.ALTER.NET [152.63.33.118]
12 111 ms 111 ms 110 ms 152.63.43.69
13 110 ms 110 ms 111 ms 152.63.43.78
14 188 ms 183 ms 198 ms 146.188.14.174
15 188 ms 187 ms 188 ms POS2-0.GW9.LND10.ALTER.NET [158.43.150.129]
16 187 ms * * 62.189.247.98
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * ^C
C:\>
Could the new ios be dumping icmp traffic (among others) under load? Keep us updated Rik! Cheers buddy!
Hi Rik, I'm having problems accessing some sites but strangely it's only on my desktop, my laptop (connected via wi-fi) appears fine! I had assumed I'd got infected somehow but hopefully it's an after effect of these upgrades.
http://en-gb.facebook.com seems to be one, as does http://www.play.com and http://www.crackberry.com
pings return - Ping request could not find host
tracert returns - Unable to resolve target system name.
EDIT: Just realised my laptop is using a VPN connection so I can access my work's intranet, that'll explain why it seems okay.
For me this isn't a problem with any specific URL, more a general problem where I receive a "server not found" error about one third of the time visiting any site at all.
As an example of a consistent problem however I'd cite any live stream, such as this one http://www.justin.tv/competitiveonline which fails to work at all for me (or indeed any other live stream, not just the ones on that particular website)
Same. Not a specific site issue, just intermittent failures.
IDNet's mail server appears to be sending mail out twice.
Just to clarify, that's incoming mail being received twice by me.
Having lots of problems using eBay uk on the iPhone thru wifi
I have revolted the router and the phone and it's still not working
Quote from: zappaDPJ on Sep 05, 2010, 20:37:35
IDNet's mail server appears to be sending mail out twice.
Just to clarify, that's incoming mail being received twice by me.
On my PC two messages come down more or less at the same time. On my iPhone I get notification of two messages received but there's only one message visible.
Quote from: Zebsy on Sep 05, 2010, 20:43:00
Having lots of problems using eBay uk on the iPhone thru wifi
I have revolted the router and the phone and it's still not working
:welc: :karma:
eBay.co.uk is fine on my iPhone (resolves to wap.ebay.co.uk), as is the eBay app.
Quote from: scook94 on Sep 05, 2010, 20:17:47
Hi Rik, I'm having problems accessing some sites but strangely it's only on my desktop, my laptop (connected via wi-fi) appears fine! I had assumed I'd got infected somehow but hopefully it's an after effect of these upgrades.
http://en-gb.facebook.com seems to be one, as does http://www.play.com and http://www.crackberry.com
pings return - Ping request could not find host
tracert returns - Unable to resolve target system name.
EDIT: Just realised my laptop is using a VPN connection so I can access my work's intranet, that'll explain why it seems okay.
Hi Steven,
No problems here with play.com or crackberry. Have you tried a DNS flush?
Quote from: Simon on Sep 05, 2010, 20:59:17
:welc: :karma:
eBay.co.uk is fine on my iPhone (resolves to wap.ebay.co.uk), as is the eBay app.
Hi Steven,
No problems here with play.com or crackberry. Have you tried a DNS flush?
Yes, several times, several router reboots too. Even reset my tcp/ip settings.
ebay.co.uk isn't working for me either.
Now I am having trouble sending e-mails. Just had to retry 3 times to send via my own server. Grrrr.
Are the current problems possibly area related, my connection went down this morning and my router completely locked out this afternoon due to the idnet updates. However now my connection is flying along and no problems with ebay, Play, Facebook etc.
I'm Birmingham based 0121.
Glad that eBay works for you.
It works intermittently for me, works for a min or so then completely fails
Not good!
Quote from: Simon on Sep 05, 2010, 20:59:17
Have you tried a DNS flush?
DNS flush did not work for me, nor router or PC reboot. Only thing that does is refreshing pages, as many as 4-5 times.
Also having problems in sending emails.
Everything was okay until late afternoon.
Quote from: JohnH on Sep 05, 2010, 21:22:03
DNS flush did not work for me, nor router or PC reboot. Only thing that does is refreshing pages, as many as 4-5 times.
Also having problems in sending emails.
Everything was okay until late afternoon.
Snap.
Colin
feedback.ebay.co.uk now playing up
Unable to access IDNetters from Telefonica in Spain. Traceroute below if it helps.
Presently accessing via a VPN to my UK system on the IDNet system.
Tracing route to www.idnetters.co.uk [212.69.36.28]
over a maximum of 30 hops:
1 1 ms 1 ms <1 ms 192.168.0.2
2 46 ms 43 ms 45 ms 192.168.153.1
3 45 ms 47 ms 47 ms 145.Red-80-58-116.staticIP.rima-tde.net [80.58.1
16.145]
4 58 ms 55 ms 57 ms So5-0-0-0-grtmadno1.red.telefonica-wholesale.net
[84.16.11.49]
5 53 ms 55 ms 54 ms Xe7-1-1-0-grtmadpe3.red.telefonica-wholesale.net
[84.16.13.214]
6 83 ms 81 ms 80 ms Xe1-1-0-grtparix1.red.telefonica-wholesale.net [
213.140.49.150]
7 78 ms 78 ms 84 ms Cogent-1-0-0-grtparix1.red.telefonica-wholesale.
net [213.140.52.134]
8 77 ms 78 ms 82 ms Cogent-7-3-0-grtparix1.red.telefonica-wholesale.
net [213.140.52.210]
9 91 ms 74 ms 79 ms te0-4-0-4.mpd22.par01.atlas.cogentco.com [130.11
7.1.21]
10 91 ms 90 ms 88 ms te2-1.mpd01.lon02.atlas.cogentco.com [130.117.50
.137]
11 86 ms 84 ms 84 ms te2-1.mpd01.lon02.atlas.cogentco.com [130.117.50
.137]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
About half hour ago I couldn't access idnet.net, idnetters.co.uk or the webmail over my work VPN (BT connection).
I think I've been spared as apart from ppp loss this am I've not noted any issues.
I just tried calling IDnet cust svc (01462480092) and got the "we are closed" message. Didn't leave a voicemail (but I might do soon). Does anyone know what the official word is on the situation? Is there a number we can call to get an update? I know the answer will probably just be "Major Service Outage in the BT network", but I'd like to know whether engineers are at least on the case.
Oh, I'm on the Rayleigh exchange if that helps at all.
It's clearly evident that there are still routing issues and IDNet will be working on them until they are resolved. Although it's very frustrating I don't think there is anything anyone can do except wait. :(
i just put in these open dns numbers 208.67.220.220 and 208.67.222.222
and now the internet is working again
So is it an IDnet DNS server issue? Can anyone confirm that?
EDIT: Looks like that may have just been coincidence. T'internet seems to be working again :red: on IDnet DNS servers.
Yay!
It appears to have settled down nicely. NOW don't touch anything!
(http://www.speedtest.net/result/941923876.png) (http://www.speedtest.net)
Quote from: Conrad on Sep 05, 2010, 22:01:01
So is it an IDnet DNS server issue? Can anyone confirm that?
It is for some, it isn't for others.
Reading the threads on a topic before posting about it can often pay dividends.
Still a bit of a mess here.
Same as lot of other people - Intermittent email and problems with ebay (etc). Bit of a pain really becuase Sunday night is my ebay maintenance time and it's not been possible to do it this evening. :rant2:
Hope it all sorted out soon, generally service has been pretty good over the last few years. :thumb:
Its a mess here, dns failures still slow browsing, issues with goggle on my pc, and Skype over my iPhone cannot connect properly and I wanted to call my friend in Czech Republic whose granddad has died. :( Guess this will all be fine by morning, until then it looks like Open DNS time for me.
been getting disconnections all day during this problem.. watched my internet 'light' as it went out just now, then went red.. then green.. then net was back.. been dropping out like this all day.. i really wish it was JUST a dns issu, but this upgrade has now re-awakened an old problem.
And i've bought 2 routers, had bt out, and recabled my entire interior wiring twice.. to cure.
I've never had internet as bad as this in all the years.
Quote from: gyruss on Sep 06, 2010, 00:33:15
been getting disconnections all day during this problem.. watched my internet 'light' as it went out just now, then went red.. then green.. then net was back.. been dropping out like this all day.. i really wish it was JUST a dns issu, but this upgrade has now re-awakened an old problem.
And i've bought 2 routers, had bt out, and recabled my entire interior wiring twice.. to cure.
I've never had internet as bad as this in all the years.
What old problem? Can you explain? its just an issue with IDNet that will get sorted what ever you had BT out for is not part of this problem, all was fine untill the works started, talk to IDNet in the morning if you still have problems, I'm sure things will smooth out tomorrow and be back to its old self hopefully, its not permanent. :)
Quote from: gyruss on Sep 06, 2010, 00:33:15
been getting disconnections all day during this problem.. watched my internet 'light' as it went out just now, then went red.. then green.. then net was back.. been dropping out like this all day.. i really wish it was JUST a dns issu, but this upgrade has now re-awakened an old problem.
And i've bought 2 routers, had bt out, and recabled my entire interior wiring twice.. to cure.
I've never had internet as bad as this in all the years.
The
planned maintenance was advised in advance , notices were on the IDNet site and here on the forum and as stated in the notices there would be some downtime for users. Equipment needs replacing updating at some point and it is inevitable that upgardes will affect connections at some point.
If you use the RSS feed for status reports you would get advanced warning to your email inbox.
I can. One name server is down and has been taken out of service to fix. OpenDNS has been used to replace it.
It all seems to be working now for me, this morning
Quote from: Rik on Sep 06, 2010, 10:20:56One name server is down
Out of curiosity- was this connected with yesterday's upgrade or was it just an example of Sod's Law at its best?
I wish I knew, Bill...
Fair enough... my money's on Sod's Law :evil:
I re-synced at 242 kbps this morning. :shake:
Is this likely to be part of the weekends problems or just my usual ongoing poor line issue?
I'm talking to an ex BT linesman right now and he seems to think that sort of speed should trigger an automatic investigation... I bet he's wrong.
Able to access IdNetters from Spain now. :thumb:
Phew.
Quote from: gingerjedi on Sep 06, 2010, 10:54:20
I re-synced at 242 kbps this morning. :shake:
Is this likely to be part of the weekends problems or just my usual ongoing poor line issue?
I'm talking to an ex BT linesman right now and he seems to think that sort of speed should trigger an automatic investigation... I bet he's wrong.
Poor line, the routing problems wouldn't affect sync.
I've been unable to access the site from work until now, the same with webmail.
Only just come back here too. Haven't been able to get to idnet.net and access to my own line has been sporadic at best. I hope the routing is all better today, it's been a very messy 24 hours.
Both DNS nameservers are working normally again now, as far as I know.
I run a separate DNS on the server. The biggest issue is external access to my IP has been up and down all the time, mostly down. Perhaps this is routing changes propagating across the UK, I don't know.
I'm told it could take up to 24 hours for all the changes to propagate.
I'm still on Open DNS and my router is set to pick up automatically, its a Netgear no idea why it has not changed over :bawl:
As a rule I use OpenDNS full time and I think it's unlikely to change especially following recent events.
OpenDNS isn't infallible :P
And if I put a typo in a url I prefer a simple "Server not found" to half a page of gumph :(
;D
Quote from: Bill on Sep 06, 2010, 12:34:23
OpenDNS isn't infallible :P
And if I put a typo in a url I prefer a simple "Server not found" to half a page of gumph :(
Thats why I don't use it, although I still am oddly when it should have swapped back to IDNets by now, even after two reboots and a 10 min power off :dunno:
That really doesn't make sense, Gary, are there any Mac users can help?
This one can't, I've got my own weirdies :dunno:
You can get a cream for that, Bill. :evil:
:nana:
;D
;D
I'll check my connection tonight when i'm home.
@gary, i know the bt call out was for something 'different' but at the time it was all related stuff and yesterday i was witnessing multiple resyncs throughout the day and into the late evening. I don't think highlighting this was offtopic for this thread though.
@dorsetboy: I have the RSS feed now on my browser in work, can't find an option for it to email me though? where is that?
Quote from: gyruss on Sep 06, 2010, 12:54:18
@dorsetboy: I have the RSS feed now on my browser in work, can't find an option for it to email me though? where is that?
I'm not aware of it being able to email, it's RSS or the Network status page only afaik. Unless, of course, you use a client which emails RSS.
Quote from: gyruss on Sep 06, 2010, 12:54:18can't find an option for it to email me though? where is that?
Your mail client probably has an option to connect to RSS feeds.
At what sort of time are we roughly expecting this routing to be all happy again? It's down once more here.
No problems known, possibly your ISP's cache needs to be refreshed.
It's happening across 5 different ISPs which is what made me wonder if there was an expected time frame for this.
You're reaching the forum, so clearly that routing is working. What can't you reach?
Quote from: Rik on Sep 06, 2010, 13:08:41
No problems known
Except maybe this oddity that Gary and I have about not updating the DNS servers... seems what I was doing (putting in blank entries)
should have forced a reload from IDNet.
Could be an odd caching issue somewhere though, I'll see how it goes.
I've just had an update, the OpenDNS server is still being used, except, apparently for me. :dunno:
My idnet internet line is what I'm (and others) having trouble accessing (from outside). It's up for a while, then it goes again. I'll try resetting all the network hardware and see if that helps.
I set up the Mac to have two network locations , automatic is Idnet DNS the other Opendns which is the default and just switch between the two if required. I don't get the page of garbage, I think you must be able to turn that off as my urls are not word perfect
Quote from: esh on Sep 06, 2010, 13:17:47
My idnet internet line is what I'm (and others) having trouble accessing (from outside). It's up for a while, then it goes again. I'll try resetting all the network hardware and see if that helps.
So you're having trouble tunnelling in?
PS. Had problems yesterday, but have cleared up now. I am however on ASDL and not ASDLMax. Is it only Max customers having continued faults?
It shouldn't be, Ben, partly because I'm on Max and partly because we're all the same when we reach IDNet, it's just the speeds in between that differ.
I have had a good look for RSS feed info but can't find any. How do I go about achieving this? Ta.
Log in to your customer portal, look towards the bottom of the left hand menu, you'll see Network Status and, under it, Updates via RSS.
Hmm. I have tried that but I'm having real trouble tunnelling in. The password and user name emailed don't seem to work. (I did type carefully!) Which do I need to use? Forum or webmail password?
Neither, the one you use to access the portal and the web.
I've tried that one and am still not in... ???
Take me through what you are doing, step by step, would you?
Go to IDNet.com
Click on Customer Login in top right.
Put original activation address and password in.
Click login.
Computer says 'login failed'.
Is that enough info?
Quote from: peasblossom on Sep 06, 2010, 16:41:13
Go to IDNet.com
Click on Customer Login in top right.
Put original activation address and password in.
Click login.
Computer says 'login failed'.
Is that enough info?
Yup. Email those details to support, they may need to reset your account. Obviously, we can't help you directly with that.
Quote from: wecpcs on Sep 06, 2010, 16:42:43
@dorsetboy: I have the RSS feed now on my browser in work, can't find an option for it to email me though? where is that?
It doesn't exist directly, afaik, Colin.
Quote from: gyruss on Sep 06, 2010, 12:54:18
I'll check my connection tonight when i'm home.
@gary, i know the bt call out was for something 'different' but at the time it was all related stuff and yesterday i was witnessing multiple resyncs throughout the day and into the late evening. I don't think highlighting this was offtopic for this thread though.
@dorsetboy: I have the RSS feed now on my browser in work, can't find an option for it to email me though? where is that?
As I use Outlook 2003 and the RSS feed although shown does not work you have to have the 2007/2010 version for it to work. But after Googling I found RSS Popper a Freeware addin for Outlook and Outlook Express and it works perfectly.
Colin
PS Rik could you please delete my earlier post to avoid confusion
Quote from: Rik on Sep 06, 2010, 16:52:18
It doesn't exist directly, afaik, Colin.
I just edited my previous post and it created a new one. In my first post I was quoting from another user but removed too much of the quote so it was not clear what I was stating. The RSS Popper does indeed exist and works.
Colin
Gone. :)
How did you get Popper to work, Colin, it's fighting me if I just grab the link.
Quote from: Rik on Sep 06, 2010, 17:03:17
Gone. :)
How did you get Popper to work, Colin, it's fighting me if I just grab the link.
I just copied the URL link from the RSS icon which I right clicked on the Idnet site and pasted it into RSS Popper and it automatically filled in the other fields. It comes with some RSS feeds already but I just deleted them.
Colin
Things seem to be improving here. I've only had a handful of warnings about failed DNS lookups since 3pm and external connections seem more stable.
Quote from: wecpcs on Sep 06, 2010, 17:06:25
I just copied the URL link from the RSS icon which I right clicked on the Idnet site and pasted it into RSS Popper and it automatically filled in the other fields. It comes with some RSS feeds already but I just deleted them.
Colin
I did that and it gave me a 'failed to parse XML' error. Did you have an RSS feed already setup? I wonder whether I'm confusing it by having two?
Quote from: esh on Sep 06, 2010, 17:09:06
Things seem to be improving here. I've only had a handful of warnings about failed DNS lookups since 3pm and external connections seem more stable.
Things should get steadily better now.
Quote from: Rik on Sep 06, 2010, 17:11:01
I did that and it gave me a 'failed to parse XML' error. Did you have an RSS feed already setup? I wonder whether I'm confusing it by having two?
What I actually did I remember was to right click on the Idnet Customer Feed icon in Firefox then select properties and copy the feed location and paste into the link field in Popper and it automatically filled in the other two fields. Sorry if I confused you, but I had tried so many different ways myself even including IE8, I even confused myself.
Colin
Thanks, Colin. I'll try again. :thumb:
Perfect. :karma:
Quote from: Rik on Sep 06, 2010, 17:50:01
Perfect. :karma:
Glad you got it sorted and thanks for the Karma.
Colin
Well I'm not sure what's going on now. It seems that along with the IDNet upgrades at the weekend, the new router was installed on my line as well, so I am utterly unsure as to where my problem is.
Periodically, it appears to an external user that services (SSH, HTTP, etc) are not available, the connection times out. This is usually for about 15 minutes until it is back again. Sometimes people on other ISPs can access these services while others cannot, and then it may swap around. A connection that is already active may hold (like SSH), but then when it is 'down' new connections cannot be made until it is 'up' again.
Firewall logging is on and shows that the connection is registered from the remote user even when it appears to be down for them. Packet logging shows that the TCP SYN is passed (from remote to server) and then ACK'd by the server. The server is then sending 'previous segment lost' to the external client (indicating it's not getting anything more), and this whole SYN/ACK/LOST party goes on and on until the connection is back 'up' to the client.
The last DNS error I recorded was 4am or so.
Anyone have a clue if this is my router or an upgrade problem? Worst router upgrade timing choice ever!
I'd suggest having a word with support, Esh. TBH, I haven't a clue. :(
Not really a problem, more an observation, but something slightly odd seems to have happened with the upgrade.
My BQM trace from last Friday:
(http://www.thinkbroadband.com/ping/share-thumb/17f337225b0f6bd12f4fba4843411034-03-09-2010.png) (http://www.thinkbroadband.com/ping/share/17f337225b0f6bd12f4fba4843411034-03-09-2010.html)
Today:
(http://www.thinkbroadband.com/ping/share-thumb/adc3447f98f8246105beb7b4313061ea.png) (http://www.thinkbroadband.com/ping/share/adc3447f98f8246105beb7b4313061ea.html)
That increased ping (yellow) usually means more congestion, could the new kit be picking less than ideal routing?
Possible, Bill. Let support have the images so they can take a look at it. (Fwiw, my pings are slightly lower.)
I'll leave it for a day or so in case it settles down (may not be related to the upgrade), but will do.
It's not actually causing me any grief, and I'd guess support might still have other things on their mind :eek4:
:)
For the record; my pings are lower also. Now about 8ms.
How much of an improvement is that?
Down from about 13-14 ms.
Also my problems are solved; during the upgrades the server picked up the new default gateway but thanks to Linux's super-friendly logical intuitiveness.. didn't remove the old one. Two default gateways make things get very confused, unsurprisingly. Quite why it was swapping between one and the other, who knows! Fixed now anyway.
Thanks for your patience, everyone.
A bit late coming back to this, was out a lot yesterday and this morning.
Although I can browse most sites as normal there are a couple that seem to be consistently slow. My pings are not normal though, they were consistent between 30>35 but am seeing a lot of spikes at the moment. Have attached a TBB graph, have also had RouterStats on some of the time and the pings are showing up fairly erratic on there as well.
Not too keen on messing about much on this machine at the moment as it on it's last legs and VERY temperamental now. Should get my new machine soon :fingers: then I can stop living on a knife edge ;D
[attachment deleted by admin]
Thanks, Ian.
I've also seen an increase in ping times since the upgrade.. around 5ms.. I used to ping around 13ms but its around 17-18ms now with an extra hop.
tracert www.idnet.net normally gave 6 hops, I now get 7.
Routing seems faulty again!
Here are some examples of sites I am unable to reach at present:
http://www.adobe.com/
http://www.guardian.co.uk/
http://www.independent.co.uk/
One of the resolvers is acting up - it's being worked on. More news as I get it.
I can get the first two, but not the Independent.
Quote from: Rik on Sep 07, 2010, 16:01:39
I can get the first two, but not the Independent.
Yep some are back now, saying that not looking forward to that engineering work
Me neither. :(
If the work is on 21CN, then it shouldn't affect those on Max, correct?
Unless you're on IPStream connect, I think.
So, anyone who's connection has been profiled to act as a Max connection, they may see a loss of service, along with other ADSL2+ users?
That's it, as I understand it, Glenn, plus those on Max but connected via IPStream Connect, so that's anyone at an enabled exchange who hasn't upgraded.
Quote from: Rik on Sep 07, 2010, 16:18:41
That's it, as I understand it, Glenn, plus those on Max but connected via IPStream Connect, so that's anyone at an enabled exchange who hasn't upgraded.
Long night then if bored
Yup, stock up your PVRs. :)
I'll be in the land of nod until 5.40am, when I get rudely awakened by my alarm.
You want sympathy, today of all days! ;D
Quote from: Rik on Sep 07, 2010, 16:18:41
That's it, as I understand it, Glenn, plus those on Max but connected via IPStream Connect, so that's anyone at an enabled exchange who hasn't upgraded.
Hi fellas, just to let you i am on a market 1 exchange http://www.samknows.com/broadband/exchange/LCEGR
I am on Max and i am seeing the drop to, seemingly affecting all of us, as i do not think i would be on IPstream ?
You're being affected by a separate problem:
http://www.idnetters.co.uk/forums/index.php?topic=21929.msg527397#msg527397
Been having intermittent problems today, usually pretty solid service.
just got service back.
tried phone lines but calls kept dropping
See the link above.
:welc: :karma:
I think we're all suffering intermittently , join the merry band! However I guarantee it will be sorted but I don't know when.
Quote from: Rik on Sep 07, 2010, 16:42:11
You're being affected by a separate problem:
Oh sorry having a blond moment maybe ::) .
Cheers Rik.
:welc: :karma:
Quote from: Rik on Sep 07, 2010, 16:46:49
See the link above.
Sorry but was not a reslover issue, assuming you mean DNS.
tried the iDNet ones, OpenDNS and google, all the same, looks more like a routing issue to me.
Cheers
Quote from: BadMelonFarmer on Sep 07, 2010, 16:46:04
tried phone lines but calls kept dropping
Those that can are fixing, those that can are answering the phone and one person is swanning around Egypt. Hi and welcome to the forum at one of our bedlam moments. :welc: :karma:
Quote from: BadMelonFarmer on Sep 07, 2010, 16:50:58
Sorry but was not a reslover issue, assuming you mean DNS.
tried the iDNet ones, OpenDNS and google, all the same, looks more like a routing issue to me.
Cheers
It was initially blamed on a resolver, due to events over the weekend, but on examining the logs, it's an external routing issue, apparently. Blame rolling 24 hour news trying to keep people in the loop. :blush:
Bedlam, is that in Egypt too?
:welc: BadMelonFarmer :karma:
;D
Hi all.
My connection has been up and down this afternoon. Yesterday morning my connection went down and support said that it sounded like I had a "stale session" but got me fixed in about 15 minutes or so. But I've had three outages in the last hour or so. Is this part of a post upgrade problem too?
(I'm subscribed to IDNet's support RSS and don't see anything on the Support status pages, not sure if I should sit tight or contact Support).
If you mean it lost sync, then that's a local issue. If you had sync but couldn't reach the web, it could be BT or iDNet.
Quote from: Rik on Sep 07, 2010, 16:51:09
Those that can are fixing, those that can are answering the phone and one person is swanning around Egypt. Hi and welcome to the forum at one of our bedlam moments. :welc: :karma:
Thanks ;D
Quote from: Rik on Sep 07, 2010, 16:52:39
It was initially blamed on a resolver, due to events over the weekend, but on examining the logs, it's an external routing issue, apparently. Blame rolling 24 hour news trying to keep people in the loop. :blush:
With DNS being so fundamental, it often gets the blame for routing issues, so I am used to denending it's honour :rant2: LOL
And thanks for the warm welcome guys, even in times of stress.
it is an intermittent error though, had it for 15 mins this morning then twice this afternoon.
pesky cisco gremlins?
Our pleasure. :)
Quote from: BadMelonFarmer on Sep 07, 2010, 17:16:48
had it for 15 mins this morning then twice this afternoon.
Lucky you ;D I only manage once or twice a year. :eek4:
:rofl:
Had a random disconnect today. First one ever. Probably due to the upgrades? (There was a BT van at the exchange earlier in the morning, no idea if it's related. :O )
Loss of sync, Ben?
Quote from: cavillas on Sep 07, 2010, 17:28:49
Lucky you ;D I only manage once or twice a year. :eek4:
:blush:
:laugh:
Quote from: Technical Ben on Sep 07, 2010, 17:54:08
, no idea if it's related. :O )
Ask some of your relatives, they might knowabout cousins, aunts and uncles etc. ;D
Quote from: Rik on Sep 07, 2010, 17:57:46
Loss of sync, Ben?
Nope, just read the updates on the main page/your comments. I kept connection all the way, but got the little "internet disconnected icon" so I was connected to the exchange, then nothing else.
So it seems the servers were stuck in the usual "updating" then reset and said "update failed, retrying". I've had that happen in windows a couple of times. :rant2:
Another drop. Could not connect to any webpages, and "lost connection" icon appeared. Strangely enough, I had a mumber server up (similar to Skype) and it kep working all the way through. Was funny telling people over the internet "My internet has disconnected". It was a bit like the twilight zone. :eek4:
You'd better talk to support, Ben, this doesn't seem to fit the profile of what's been happening today.
I will give it one more day. Just to be sure. Seemed to be the same problem as Sunday. :dunno:
There really shouldn't be any hangover from Sunday, Ben, but stranger things have happened.
Quote from: Rik on Sep 07, 2010, 23:00:16
There really shouldn't be any hangover from Sunday, Ben, but stranger things have happened.
Not convinced about that... I still think that new kit is sending some of us on the pretty route :(
Have you tried tracing Bill?
Just thought I'd post to say everything has been fine since last night for me. I totally forgot to mention it!
Strangely, as of 2 minutes ago it has become lightning fast to load webpages, not that it was slow today at all either!
Quote from: Rik on Sep 07, 2010, 23:06:33
Have you tried tracing Bill?
Where to? :dunno:
I'm going mainly on the BQM traces, they're horrible compared to before the upgrade. I wish I'd done a reverse traceroute from tbb on Saturday, that might have been interesting.
But like I said earlier, it's not causing me any serious grief in comparison to what others are getting (just a bit of speed loss on some sites) so I'll leave it for a while.
Any sites giving you grief...
Quote from: Rik on Sep 07, 2010, 23:14:39
Any sites giving you grief...
Only some of the forums on tbb, but there's nothing IDNet can do about that :P
Seriously, none constantly, but every now and then a site will go slow for a few minutes, then back to normal. Never slow for long enough to investigate anything >:(
Quote from: Bill on Sep 07, 2010, 23:22:26
Only some of the forums on tbb, but there's nothing IDNet can do about that :P
Miller02? :evil:
QuoteSeriously, none constantly, but every now and then a site will go slow for a few minutes, then back to normal. Never slow for long enough to investigate anything >:(
You need to practice fastest finger first, Bill. ;)
Quote from: Rik on Sep 07, 2010, 23:25:32
Miller02? :evil:
He's the latest ;D
But I think some of the regulars have finished painting their bridges :mad:
We get a much better class of clientèle here, Bill. ;)
I'm not going to argue with that.
Not excluding you, of course, Bill. :)
Had a more-or-less complete loss of connectivity about 10:30 for ~5 minutes, someone on tbb with the same complaint.
Nothing on the status page, is the routing problem still with us?
Not that I know of, Bill, I'll ask...
I couldn't access the forum for 5 mins around 11.25, that is from an external address.
Me too.
IDNet are tweaking their network to prevent the possibility of router overload as happened yesterday. The work will cause shorts bursts of apparent DNS issues, but will be completed by lunchtime.
Cheers, I'll update the tbb'ers...
Thanks Bill, JNeuhoff will be eternally grateful. ;D
Hmm... :P
;D
Quote from: Rik on Sep 08, 2010, 11:43:56
Thanks Bill, JNeuhoff will be eternally grateful. ;D
Hmmm, why do I know that name?
Anyway, I have had one or two issues with RSS feeds not being contactable but they have all come back at some point today so that might be an indication things have returned to normal.
We believe they have, Zap. :)
Looks like somebody did something at about quarter past three:
(http://www.thinkbroadband.com/ping/share-thumb/adc3447f98f8246105beb7b4313061ea.png) (http://www.thinkbroadband.com/ping/share/adc3447f98f8246105beb7b4313061ea.html)
Zapp probably turned his modem off.
:lol:
Quote from: Bill on Sep 08, 2010, 16:44:52
Looks like somebody did something at about quarter past three:
(http://www.thinkbroadband.com/ping/share-thumb/adc3447f98f8246105beb7b4313061ea.png) (http://www.thinkbroadband.com/ping/share/adc3447f98f8246105beb7b4313061ea.html)
Naah, Simon turned over in bed. :)
If you've had the same problems as me,no internet access for 30 mins and no IDNet sites available from other sources. I think someone unplugged something important.
Quote from: Rik on Sep 08, 2010, 11:43:56
Thanks Bill, JNeuhoff will be eternally grateful. ;D
You mean his dog will lay off the hamster....
Quote from: Steve on Sep 10, 2010, 08:03:27
If you've had the same problems as me,no internet access for 30 mins and no IDNet sites available from other sources. I think someone unplugged something important.
There was a problem with our new router this morning. The vendor is investigating.
Simon
Thanks for the update Simon.
Quote from: Simon_idnet on Sep 10, 2010, 08:20:55
There was a problem with our new router this morning. The vendor is investigating.
Simon
I can just imagine the size of the router needed for all of IDNet. How do you reach up to the buttons? :D
Library steps. ;)
It's what all the MS & Linux manuals are for.
:lol:
What's people's speeds like since the changeover? I'm down about half a megabit on average speedtests but I don't know if that's within standard fluctuation levels really; I very rarely turn off the network stuff. (Yes, I did change the router around the same time but *not* the ADSL modem).
Can't say I've seen any difference here. I've got some anomalies when using the tbb tester, but they were there before the upgrade as well ???
TBB tester is crazy. I get under 5 Mbit on that. Speedtest.net shows me at 6.2 Mbit which is hardly terrible, it just used to be more that was all.
Edit: speedtest.net history shows I am down 0.8 Mbit actually
Speedtest.net will give you artificially high readings because of the way it processes the figures before giving you the answer, personally I don't trust it.
The best way to check a speedtester is to find a decent sized file somewhere and time how long it takes to download it. That's basically what the tbb tester does, I suspect that it's actually the more accurate one- it always was for me when I was on ADSLx.
(Off topic... I think my tbb oddities may be concerned with routing (peering?) on fast connections, they had something similar with Virgin cable connections a while ago. It either agrees with the BT speedtester (at about 35Mbps) or is about 6Mbps slower, with no obvious rhyme or reason. And as the BT figures agree with what I get from downloads elsewhere (eg iTunes), they're the ones I believe!)
TBB is definitely wrong. 4.9Mbits is something like 630KB/s and I know I get over 700KB/s, it's just I used to get over 800KB/s. The BT speedtester agrees with speedtest.net anyway.
Which just goes to demonstrate the variations we all see. FWIW, with a slow speed line, most speedtesters seem to agree for me.
I don't speedtest very often because I'm so happy with things, I just get paranoid when things change :)
It's likely within fluctuation levels and I just don't realise it... I'm not a massive downloader in reality. I upload more quite often!
Quote from: esh on Sep 12, 2010, 11:33:37
I don't speedtest very often because I'm so happy with things, I just get paranoid when things change :)
I know what you mean. :)