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Technical News & Discussion => Broadband, Internet & General Computer News & Discussion => Topic started by: psp83 on Mar 15, 2010, 17:22:10

Title: I'm moving
Post by: psp83 on Mar 15, 2010, 17:22:10
Don't get too excited! lol.

I'm moving my connection over to adsl2 and the upgrade is marked down for 22nd. Lets see how unstable my line gets now!  ;D

Has anyone had any downtime when they got moved over? I've got the 22nd down as "out of the office"  just incase, I dont trust BT ;D
Title: Re: I've moving
Post by: Rik on Mar 15, 2010, 17:23:22
I had about 15-20 minutes of downtime, Paul. The next 10 days were quite interesting, though, ADSL2+ seems much more noise sensitive.
Title: Re: I'm moving
Post by: psp83 on Mar 15, 2010, 17:26:55
My current stats are :

ADSL Link     Downstream     Upstream
Connection Speed    6112 kbps    448 kbps
Line Attenuation    38.0 db    24.0 db
Noise Margin    14.7 db    27.0 db

No idea why my noise margin stayed at 15.. I went to bed one night and the logs showed lots of disconnections (probly BT) and its defaulted my noise margin to 15, it was fine at 12 :(

I've only upgraded for the extra bandwidth and upstream.
Title: Re: I'm moving
Post by: Rik on Mar 15, 2010, 17:28:28
You start a new training period with WBC, so hopefully you'll get a lower NM back.
Title: Re: I'm moving
Post by: psp83 on Mar 15, 2010, 17:31:04
Quote from: Rik on Mar 15, 2010, 17:28:28
You start a new training period with WBC, so hopefully you'll get a lower NM back.

I wouldn't care if they left it at 12 to be honest, at least there's enough to play with!
Title: Re: I'm moving
Post by: Rik on Mar 15, 2010, 17:32:38
Mine moved from 9 to 12, then back to 6, then 3. IDNet put me on the trial of the new management system and locked down my profile at 6db. As a result, I've gained 1.5M over Max.
Title: Re: I'm moving
Post by: psp83 on Mar 15, 2010, 17:42:31
Quote from: Rik on Mar 15, 2010, 17:32:38
Mine moved from 9 to 12, then back to 6, then 3. IDNet put me on the trial of the new management system and locked down my profile at 6db. As a result, I've gained 1.5M over Max.

If mine stays at 6db, what speed should I be looking at?
Title: Re: I'm moving
Post by: Rik on Mar 15, 2010, 17:45:43
Around 11.6M sync, 10.3M throughput after the profile has bitten plus overheads.
Title: Re: I'm moving
Post by: psp83 on Mar 15, 2010, 17:47:21
Quote from: Rik on Mar 15, 2010, 17:45:43
Around 11.6M sync, 10.3M throughput after the profile has bitten plus overheads.

Ta, even though BT says 5.5mb on my line for adsl1, at 6db I get full 8megs! just wish my line wasn't so cr*p!
Title: Re: I'm moving
Post by: Rik on Mar 15, 2010, 17:48:28
Don't we all? ;D
Title: Re: I'm moving
Post by: psp83 on Mar 15, 2010, 17:49:57
My line has more mood swings than my missus! now if she reads this I will get a slap  :out:

;D
Title: Re: I'm moving
Post by: Rik on Mar 15, 2010, 17:52:44
I'm just texting her, Paul.  :evil:
Title: Re: I'm moving
Post by: psp83 on Mar 15, 2010, 18:00:05
now where did I put the door keys!  :back:

:eek4:

;D
Title: Re: I'm moving
Post by: Rik on Mar 15, 2010, 18:00:25
 ;D
Title: Re: I'm moving
Post by: Baz on Mar 15, 2010, 18:24:03
Im thinking of upgrading too so might wait and see how it goes for you Paul  :D :D :D


how come the date is 22nd seems a long wait.I was under the impression t could be done soon as, or is it a BT thing
Title: Re: I'm moving
Post by: Rik on Mar 15, 2010, 18:26:35
It depends on BT and equipment availability, Baz. It's a physical wiring change, unlike a normal package change.
Title: Re: I'm moving
Post by: Baz on Mar 15, 2010, 19:02:53
ah right. so yet again you're in the hands of good old BT...
Title: Re: I'm moving
Post by: psp83 on Mar 15, 2010, 19:08:48
My upgrade was placed through the websites late on friday. IDnet came back today with the 22nd, so I guess BT are busy. But they seem to be giving a 7 day timescale to everyone lately.. my mate just moved house and got a 7 day wait aswell..

He's coming to IDnet with phone and broadband  ;D
Title: Re: I'm moving
Post by: Rik on Mar 15, 2010, 19:09:12
The more the merrier.
Title: Re: I'm moving
Post by: Baz on Mar 21, 2010, 14:06:38
Quote from: psp83 on Mar 15, 2010, 17:22:10
Don't get too excited! lol.

I'm moving my connection over to adsl2 and the upgrade is marked down for 22nd. Lets see how unstable my line gets now!  ;D

Has anyone had any downtime when they got moved over? I've got the 22nd down as "out of the office"  just incase, I dont trust BT ;D

me too  just sent in the form today  :)  no date yet though.will let you know

it better be worth it :)
Title: Re: I'm moving
Post by: Rik on Mar 21, 2010, 15:18:41
It will be.
Title: Re: I'm moving
Post by: Baz on Mar 21, 2010, 15:20:00
cool  :thumb: :thumb:   definitely a bargain though


i should do some befores and afters shouldnt I
Title: Re: I'm moving
Post by: Rik on Mar 21, 2010, 15:20:45
Just be patient during the 10-day training period.
Title: Re: I'm moving
Post by: Baz on Mar 21, 2010, 15:26:19
i'll be ok its the mob who wont be  ;)

have been emailing with Brian and Miriam and the have kindly checked out if my router is compatible which it seems to be and I just had a look to see if I have the latest firmware for it...  :thumb: :thumb: 
Title: Re: I'm moving
Post by: Rik on Mar 21, 2010, 15:27:14
Most router issues seem to have been resolved now, Baz.
Title: Re: I'm moving
Post by: Baz on Mar 21, 2010, 15:28:03
thats sounds good then  :)
Title: Re: I'm moving
Post by: psp83 on Mar 21, 2010, 17:34:47
Well if you don't hear from me tomorrow, you know BT have cocked something up!

I just hope my line doesn't get any worse!
Title: Re: I'm moving
Post by: Rik on Mar 21, 2010, 17:35:09
:bye:  :evil:
Title: Re: I'm moving
Post by: Baz on Mar 21, 2010, 18:35:39
damn..i was gonna wait until Paul tried it out wasnt I   ;D
Title: Re: I'm moving
Post by: Rik on Mar 21, 2010, 18:36:36
You were, Baz. ;D
Title: Re: I'm moving
Post by: Baz on Mar 21, 2010, 19:28:29
too late...he can still tell us how it goes though  :)

just got my date, 29th,those IDNet guys even work on a sunday  :thumb: :thumb: :thumb:

what can you say.1st class
Title: Re: I'm moving
Post by: psp83 on Mar 21, 2010, 21:09:53
Quote from: Baz on Mar 21, 2010, 19:28:29
too late...he can still tell us how it goes though  :)

just got my date, 29th,those IDNet guys even work on a sunday  :thumb: :thumb: :thumb:

what can you say.1st class

BT seems to be working in 7 day time scales lol.

My upgrade = 7 days,
Baz upgrade = 7 days

My mate moved house = 7 days connection wait

Customer : "Hi BT, I'm just wondering how long this will take...."
BT : "7 days"
Customer : "Wait, I didnt tell you what I want"
BT : "Ok, still 7 days"
Title: Re: I'm moving
Post by: Steve on Mar 21, 2010, 21:15:25
 ;D Trouble is 7 days is nearly one and a half weeks.
Title: Re: I'm moving
Post by: Rik on Mar 22, 2010, 10:32:37
It's a wonder that, in this day and age, BT still maintain a 5-day working week.
Title: Re: I'm moving
Post by: psp83 on Mar 22, 2010, 11:07:15
I'm here still, nothing happened yet!
Title: Re: I'm moving
Post by: Rik on Mar 22, 2010, 11:08:58
It can be any time during the day, Paul. You'll know when as you'll have 10-20 minutes of downtime.
Title: Re: I'm moving
Post by: psp83 on Mar 22, 2010, 11:15:43
Yeah James said up to midnight.. When did your account change on IDnet website?
Title: Re: I'm moving
Post by: Rik on Mar 22, 2010, 11:25:47
I really don't know, Paul.
Title: Re: I'm moving
Post by: psp83 on Mar 22, 2010, 12:09:08
Rik, When you moved to ADSL2, was you put on a default profile?

I know when I changed from Tiscali I was put on a 2mb profile until the exchange changed it in the 10 days.
Title: Re: I'm moving
Post by: Rik on Mar 22, 2010, 12:14:02
I think so, but the default isn't too far off my normal speeds anyway. The profile came up pretty quickly.
Title: Re: I'm moving
Post by: psp83 on Mar 22, 2010, 13:19:53
 :bore:
Title: Re: I'm moving
Post by: Glenn on Mar 22, 2010, 13:20:12
Do some work  ;D
Title: Re: I'm moving
Post by: psp83 on Mar 22, 2010, 13:23:59
I've actually taken today and tomorrow off. Giving my RSI a break!

And well, I don't trust BT to do something correct and tomorrow I'm getting a new aerial fitted and cables dropped down into every room for when normal TV gets switched off at the end of the month.
Title: Re: I'm moving
Post by: Baz on Mar 22, 2010, 14:39:18
Quote from: psp83 on Mar 22, 2010, 11:07:15
I'm here still, nothing happened yet!


WOW!!!!!!!!!!!!!!!!!!!!!!!!!!   mines done  :o :o :o :o :o :o :o :o :o




































just jesting guys...  sorry Paul  :laugh: :laugh: :laugh: :laugh:



:out:
Title: Re: I'm moving
Post by: psp83 on Mar 22, 2010, 14:51:09
haha.. still waiting!  :bore:

You watch it.. I'll start a download, get to like 98% and BT will pull the plug.
Title: Re: I'm moving
Post by: psp83 on Mar 22, 2010, 15:03:42
Told you that it would happen lol.
Title: Re: I'm moving
Post by: psp83 on Mar 22, 2010, 15:11:19
Backup.. that was quick.
Title: Re: I'm moving
Post by: Rik on Mar 22, 2010, 15:19:55
To judge by your sig, Paul, it wasn't worth making the move. ;)
Title: Re: I'm moving
Post by: psp83 on Mar 22, 2010, 15:22:21
haven't really gained anything on downstream as my margin is still 15 :(

before:
ADSL Link     Downstream     Upstream
Connection Speed    6112 kbps    448 kbps
Line Attenuation    38.0 db    24.0 db
Noise Margin    14.7 db    27.0 db

after:
ADSL Link     Downstream     Upstream
Connection Speed    6592 kbps    936 kbps
Line Attenuation    42.0 db    22.8 db
Noise Margin    15.1 db    5.6 db
Title: Re: I'm moving
Post by: Rik on Mar 22, 2010, 15:26:18
Give it time to settle. You have doubled your u/s.
Title: Re: I'm moving
Post by: psp83 on Mar 22, 2010, 15:40:16
but starting a new 10 days should mean a margin reset as it wont get the true MSR?
Title: Re: I'm moving
Post by: Rik on Mar 22, 2010, 15:49:39
Mine never shifted from the default I carried across from Max, 9db in my case.
Title: Re: I'm moving
Post by: psp83 on Mar 22, 2010, 17:18:14
I've always wondered this.. why does line attenuation go up when you upgrade?

When I was on 512kb my LA was 34db,
ADSL max it went upto 38db,
Now ADSL2 its gone up to 42db.
Title: Re: I'm moving
Post by: Rik on Mar 22, 2010, 17:20:06
Higher frequencies used suffer more from attenuation, Paul.
Title: Re: I'm moving
Post by: psp83 on Mar 22, 2010, 17:35:16
ta, now I know why  ;D

That's two things I've learnt this afternoon, best be careful  ;D

(other one is that adsl2 doesn't use noise margin like adsl1 did)
Title: Re: I'm moving
Post by: Rik on Mar 22, 2010, 17:36:51
Quote from: psp83 on Mar 22, 2010, 17:35:16
(other one is that adsl2 doesn't use noise margin like adsl1 did)

In what sense, Paul.
Title: Re: I'm moving
Post by: Baz on Mar 22, 2010, 17:45:38
when you upgrade do you need to reboot router or just leave it
Title: Re: I'm moving
Post by: Rik on Mar 22, 2010, 17:49:31
Leave it, Baz, the exchange work will force a re-sync.
Title: Re: I'm moving
Post by: Baz on Mar 22, 2010, 17:52:03
ok thanks
Title: Re: I'm moving
Post by: Baz on Mar 26, 2010, 17:33:46
how do you know when its done, do you get notice or will you just see a drop in connection,maybe if you are online at the time.Will it be on the day stated in the email ive had
Title: Re: I'm moving
Post by: Rik on Mar 26, 2010, 17:36:48
You would see a drop in connection if you're around at the time. The quickest was to check is to look at the upstream speed in the router.
Title: Re: I'm moving
Post by: Baz on Mar 26, 2010, 17:42:17
ok thanks again.

heres a before test

(http://www.speedtest.net/result/761944184.png) (http://www.speedtest.net)
Title: Re: I'm moving
Post by: Rik on Mar 26, 2010, 17:44:07
Definitely not changed yet, Baz. If it's scheduled for today, I'd call support now to see if they can tell you anything, they close at 6.
Title: Re: I'm moving
Post by: Baz on Mar 26, 2010, 17:53:05
no...sorry Rik  a bit misleading a bit there.my date is monday im just getting prepared....early :laugh:
Title: Re: I'm moving
Post by: Rik on Mar 26, 2010, 17:54:15
Ah, relax then.
Title: Re: I'm moving
Post by: psp83 on Mar 26, 2010, 18:42:24
Mine went down for about 10 mins.

5 days in and my downstream has not changed and I'm still on my 15 noise margin from adsl1, not had any disconnections so this leads me thinking if there is actually a "10 day training" period.

If the downstream doesn't change by the 2nd April I will phone support.
Title: Re: I'm moving
Post by: Rik on Mar 26, 2010, 18:44:07
There is definitely a training period, Paul, I watched my line start high and drop till it found a stable point.
Title: Re: I'm moving
Post by: psp83 on Mar 26, 2010, 18:51:08
The only thing that changed on my upgrade was upstream. a slight increase in downstream but I've got higher on a good noise margin day when rebooting the router when on adsl1. So this makes me think something is stuck somewhere.

I bet if I reboot the router tomorrow my sync speed will go lower than it was on adsl1.
Title: Re: I'm moving
Post by: Rik on Mar 26, 2010, 18:55:06
If it happens, let IDNet know on Monday and they may be able to kick the tyres for you. However, BT are usually reluctant to do anything in the 10 days.
Title: Re: I'm moving
Post by: psp83 on Mar 26, 2010, 18:58:30
Quote from: Rik on Mar 26, 2010, 18:55:06
If it happens, let IDNet know on Monday and they may be able to kick the tyres for you. However, BT are usually reluctant to do anything in the 10 days.

I'll wait to wednesday. 10 days is over then. Unless BT's training period is there working week and not a straight 10 days ??? :D
Title: Re: I'm moving
Post by: Rik on Mar 26, 2010, 19:01:08
It's a straight 10 days.
Title: Re: I'm moving
Post by: psp83 on Mar 26, 2010, 19:05:53
Thanks.

Might aswell leave it to the 10 days is over with, then BT have no excuses, except for the usual "no problems found", "line not fit for broadband" etc.

Plus it gives IDnet a few more days break before I get on there backs again over my bloody annoying line  ;D hehe
Title: Re: I'm moving
Post by: Rik on Mar 26, 2010, 19:07:01
 ;D

Remember next weekend is Easter...
Title: Re: I'm moving
Post by: psp83 on Mar 26, 2010, 19:08:54
Quote from: Rik on Mar 26, 2010, 19:07:01
;D

Remember next weekend is Easter...

Ok, I'll bribe them with easter eggs if they can get my line working better  :P
Title: Re: I'm moving
Post by: Rik on Mar 26, 2010, 19:16:03
I hear they are partial to Hot Cross buns too. ;D
Title: Re: I'm moving
Post by: Baz on Mar 27, 2010, 22:03:59
Quote from: Baz on Mar 26, 2010, 17:42:17
ok thanks again.

heres a before test

(http://www.speedtest.net/result/761944184.png) (http://www.speedtest.net)

Title: Re: I'm moving
Post by: Baz on Mar 27, 2010, 22:07:39
oppps   :laugh: :laugh: :laugh:  dont know what happened there, meant to say,

and heres a BT test I forgot to post at the same time

Download speed achieved during the test was - 6406 Kbps
For your connection, the acceptable range of speeds  is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

:whistle:
Title: Re: I'm moving
Post by: psp83 on Mar 27, 2010, 22:18:11
Where do you live Baz, I'm moving in!  ;D
Title: Re: I'm moving
Post by: Baz on Mar 28, 2010, 08:45:59
wait and see how the change goes before you say that Paul  ;D ;D
Title: Re: I'm moving
Post by: Baz on Mar 29, 2010, 15:55:57
todays the day :)  but how do you know when the switch has been done.

just got

(http://www.speedtest.net/result/764820098.png) (http://www.speedtest.net)

doesnt look right does it
Title: Re: I'm moving
Post by: Rik on Mar 29, 2010, 15:57:50
Your u/s sync speed will increase, Baz.
Title: Re: I'm moving
Post by: Baz on Mar 29, 2010, 15:58:40
ok thanks  :thumb:
Title: Re: I'm moving
Post by: Baz on Mar 29, 2010, 18:40:04
 :dunno: :dunno: :dunno:

do BT have a time scale to get this done by
Title: Re: I'm moving
Post by: Rik on Mar 29, 2010, 18:43:29
I think it's anytime today, Baz, not like the old 6pm cut-off that applied to Max.
Title: Re: I'm moving
Post by: Baz on Mar 29, 2010, 18:45:16
DOH!!!!  that might explain it then.

but...BT working late  :o :o  surely not
Title: Re: I'm moving
Post by: Rik on Mar 29, 2010, 18:46:31
Many changes are made overnight, but I'd have expected this to be a day time job as it involves physically moving cables at the exchange.
Title: Re: I'm moving
Post by: Baz on Mar 29, 2010, 18:49:42
Hmmmm well not yet
Title: Re: I'm moving
Post by: psp83 on Mar 29, 2010, 19:34:48
perhaps BT took the batteries out the clocks insted putting it forward an hour.. so they still think its sunday!  :evil:
Title: Re: I'm moving
Post by: psp83 on Mar 29, 2010, 19:36:55
oh and IDnet got BT to nudge my margin today.. from 15 to 9.

ADSL Link     Downstream     Upstream
Connection Speed    9171 kbps    920 kbps
Line Attenuation    42.0 db    22.9 db
Noise Margin    7.2 db    6.1 db

I just done a BT speed test and they said my connection/sync speed was 9168, router says its 9171.. what one is correct?  ;D
Title: Re: I'm moving
Post by: Baz on Mar 29, 2010, 20:43:55
still nowt here >:(

in fact its worse

(http://www.speedtest.net/result/765152591.png) (http://www.speedtest.net)

never had it that slow at night before
Title: Re: I'm moving
Post by: psp83 on Mar 29, 2010, 21:24:34
Give support a call first thing tomorrow.
Title: Re: I'm moving
Post by: Rik on Mar 30, 2010, 09:00:06
Quote from: psp83 on Mar 29, 2010, 19:36:55
I just done a BT speed test and they said my connection/sync speed was 9168, router says its 9171.. what one is correct?  ;D

Both. ;D The router figure seems to be the actual speed, the BT test seems to be the nearest figure that BT recognise.
Title: Re: I'm moving
Post by: Baz on Mar 30, 2010, 14:04:13
emailed support last night.got this today

Hi Baz,

BT have advised this morning they are currently unable to complete the
order as they have lack of capacity at the exchange. Engineers are
currently working within the exchange to deliver further capacity,
however BT have advised they will be unable to process any orders within
the exchange for ADSL2+ until after 20/04/2010.

Kind regards,

Brian
IDNet Support


:mad: :mad: :mad: :mad:  BT
Title: Re: I'm moving
Post by: Rik on Mar 30, 2010, 14:05:08
Absolutely typical, Baz. They didn't know until yesterday?? I don't think so. :mad:
Title: Re: I'm moving
Post by: Baz on Mar 30, 2010, 14:09:54
thats just what I thought Rik.wonder if support will chase it up or it might not be worth it.Did they not check first and how or why did they give IDNet that date  :dunno:

idiots
Title: Re: I'm moving
Post by: Rik on Mar 30, 2010, 14:11:50
Support won't be able to do anything until April 20, sadly. :(
Title: Re: I'm moving
Post by: Baz on Mar 30, 2010, 14:17:35
 >:(  spoilt my day now.was looking forward to it, should've known better really
Title: Re: I'm moving
Post by: Rik on Mar 30, 2010, 14:22:04
I despair with BT, they don't seem to know what's happening or, when they do, they don't bother to communicate until it's too late. :(
Title: Re: I'm moving
Post by: Baz on Mar 30, 2010, 14:35:29
yep you're dead right there Rik.Have they ever been any different?
Title: Re: I'm moving
Post by: Rik on Mar 30, 2010, 14:37:52
About 40 years ago, yes...
Title: Re: I'm moving
Post by: psp83 on Mar 30, 2010, 16:54:15
Baz, how close is your exchange? go pay the BT engineers a visit  :evil:
Title: Re: I'm moving
Post by: zappaDPJ on Mar 30, 2010, 17:23:17
Quote from: Baz on Mar 30, 2010, 14:04:13
emailed support last night.got this today

Hi Baz,

BT have advised this morning they are currently unable to complete the
order as they have lack of capacity at the exchange. Engineers are
currently working within the exchange to deliver further capacity,
however BT have advised they will be unable to process any orders within
the exchange for ADSL2+ until after 20/04/2010.

Kind regards,

Brian
IDNet Support


:mad: :mad: :mad: :mad:  BT


How stupid are BT  :shake:
Title: Re: I'm moving
Post by: Baz on Mar 30, 2010, 17:57:29
Paul,its very very funny you should mention that as on the way home from work today called in to local rip off shell for some go juice and the exchange is over the road from petrol place and there was two open reach vans in the grounds.

got me all excited it did.until I got home.Should have called back in shouldnt I  ;D
Title: Re: I'm moving
Post by: psp83 on Mar 30, 2010, 18:57:01
Quote from: Baz on Mar 30, 2010, 17:57:29
Should have called back in shouldnt I  ;D

With a baseball bat!  ;D
Title: Re: I'm moving
Post by: Baz on Mar 30, 2010, 19:51:19
hows your switch going
Title: Re: I'm moving
Post by: psp83 on Mar 30, 2010, 19:55:55
Ok thanks. not a big improvement as I was led to believe!

ADSL Link     Downstream     Upstream
Connection Speed    9171 kbps    920 kbps

All sites I looked at said 11megs, but ohwell.

BT had to manually drop my noise margin from 15 to 9.
Title: Re: I'm moving
Post by: Rik on Mar 30, 2010, 19:57:17
The estimates are always a stab in the dark, Paul. For the same stats, ADSL2+ seems to return very different results on different lines.  :dunno:
Title: Re: I'm moving
Post by: psp83 on Mar 30, 2010, 19:59:59
Quote from: Rik on Mar 30, 2010, 19:57:17
The estimates are always a stab in the dark, Paul. For the same stats, ADSL2+ seems to return very different results on different lines.  :dunno:

Well if I win this £6k project then I might think about getting BT to put in a new line from the other post, I know people get better speeds on that post. My mate got 8megs and my pole (20 sec walk between) is cr*p!
Title: Re: I'm moving
Post by: Rik on Mar 30, 2010, 20:06:51
Typical BT, sadly. :(
Title: Re: I'm moving
Post by: psp83 on Mar 30, 2010, 20:08:58
 Download speedachieved during the test was - 8008 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :9168 Kbps(DOWN-STREAM), 920 Kbps(UP-STREAM)
IP Profile for your line is - 8000 Kbps

I hate banded profile. over a meg lost cus of them  >:(

Weird that my speed is faster than my profile  :laugh:
Title: Re: I'm moving
Post by: Rik on Mar 30, 2010, 20:13:17
The tester doesn't seem to handle WBC very well. Don't you love the optimism of BT too, 600-7150 is an acceptable range.  :shake:
Title: Re: I'm moving
Post by: psp83 on Mar 31, 2010, 19:54:32
Since BT change the margin to 9 my connection has been fine, I've not had any disconnections etc, the sync stayed at 9171 kbps since Monday when the margin was changed. Today without any reason I can see, the noise margin has defaulted back to 15 and my sync speed is worse than what it was on ADSL1.

I've done all the usual things over and over, a BT engineer came out and put in the new master socket last year, He said the line was fine and was syncing full speed on their modems, I've done several router changes, even got one that has a Broadcom chipset in that's meant to be good on rubbish lines. There's no extensions, Router is connected directly to the main telephone socket with a shield RJ11 cable at 1m in length.

I'm seriously getting fed up with this cr*p line having mood swings! I used to get full 8 megs on this line when I first joined IDnet.

Question is, do I get IDnet to change me back to ADSL1 (I know its only a setting change), If I do, what do I loose? does the upload speed get reduced ?
Title: Re: I'm moving
Post by: Rik on Mar 31, 2010, 19:56:39
You'll lose upstream speed, Paul, unless you opt for a Super/Business package. I actually get a better upstream speed from Supermax.
Title: Re: I'm moving
Post by: Baz on Apr 08, 2010, 21:58:56
well dont know if theres been some backside kicking from support but just got an email saying my upgrade has been completed :o

didnt expect any thing until after the 20th.What do I do now then just leave it.what should I expect,going from pauls experiences it doesnt sound good.
Title: Re: I'm moving
Post by: Baz on Apr 08, 2010, 22:05:48
first BT test gave

Download speedachieved during the test was - 6087 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :12661 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 12.39:20.42:67.19 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Title: Re: I'm moving
Post by: psp83 on Apr 09, 2010, 00:23:59
You have to wait 10 days and your profile should increase.

Welcome to the world of unknowns baz! Hope you have a better time than me so far.
Title: Re: I'm moving
Post by: Baz on Apr 09, 2010, 12:36:26
day 1

(http://www.speedtest.net/result/776707237.png) (http://www.speedtest.net)


and from BT

Download speed achieved during the test was - 9813 Kbps
For your connection, the acceptable range of speeds is 1000-99999 Kbps.
Additional Information:
Your DSL Connection Rate :12668 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 11000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 17.47:22.44:60.09 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.


tried this morning before going out and got 10 000 Kbps+  will these keep changing while training and what does it settle on after the training time.I know the speed testers are not very reliable but which one do you believe if any :dunno:
Title: Re: I'm moving
Post by: Rik on Apr 09, 2010, 12:41:53
Believe the BT one, Baz, or download a reasonably large file and time it. Speed test sites can give all sorts of results due, for example, to server load or an interaction with AV or other software on your machine.
Title: Re: I'm moving
Post by: Baz on Apr 09, 2010, 12:45:21
I know its early days but just want to keep an eye on it,especially after reading other bother people are having.

You got any large file links I could try Rik
Title: Re: I'm moving
Post by: Rik on Apr 09, 2010, 12:49:03
Try these, Baz, we can be sure they are safe. Make sure yours is the only computer connected to the router at the time and, ideally, boot into safe mode with network support.

http://www.thinkbroadband.com/download.html
Title: Re: I'm moving
Post by: Baz on Apr 09, 2010, 13:02:07
cheers Rik.why the need for safe mode and will I be able to with a wireless keyboard,im sure I had this bother before
Title: Re: I'm moving
Post by: Rik on Apr 09, 2010, 14:37:49
Safe mode stops any background processes, Baz, so you get a 'purer' result. If you CMOS supports USB legacy devices, the keyboard should be OK.
Title: Re: I'm moving
Post by: Baz on Apr 10, 2010, 07:40:24
how does the training period work and what is it doing.so far ive had good and really bad results from the tests ive done and yes as others seem to be having slower than when I was on Max.It also looks like ive had a couple of dropped connections as the router stats page is showing re starts and on the WAN the uptime is only showing as 2 hours
Title: Re: I'm moving
Post by: Steve on Apr 10, 2010, 07:54:32
The 10 day training period in theory is supposed to set up your line for the new connection and workout the fault threshold. However since your line is always being "trained" its a bit of a misnomer, the one thing you can't do during the training period is have a fault on the broadband side investigated by BT.

We know adsl2+ is more sensitive to interference so these dropouts could be due to that,you'll just have to hope it settles down.
Title: Re: I'm moving
Post by: Rik on Apr 10, 2010, 09:37:11
Echoing what Steve said, Baz, the DLM on WBC seems to operate on a hair trigger so you will see a lot more drops as every time it tweaks a setting, it drops the line.
Title: Re: I'm moving
Post by: Baz on Apr 10, 2010, 11:20:32
so how does it settle on what speeds I will get after the training as ive had some really bad speeds so far,on the low side that is.Hope it doesnt select the low ones as the norm
Title: Re: I'm moving
Post by: Rik on Apr 10, 2010, 11:25:50
It will look for the maximum stable rate, as with all ADSL, Baz. What we're seeing, though, is that some lines just don't take to the ADSL2+ modulation, though the majority do. If it doesn't work out, IDNet can revert you to ADSL modulation, though you retain the higher upload speeds and the bandwidth allowance. I gained 1-1.5M myself, depending on which way the wind is blowing. ;)
Title: Re: I'm moving
Post by: Baz on Apr 10, 2010, 11:29:25
Ive seen that mentioned before about switching back,all seems a waste of time if it doesnt work doesnt it :(

I wouldnt really benefit from faster upload speeds I think.what are you on now then Rik have you switched back
Title: Re: I'm moving
Post by: Rik on Apr 10, 2010, 11:36:55
No, Baz, for me WBC was a success story. The important thing, though, is that once you're on a WBC connection, regardless of the modulation, you keep the extra bandwidth allowance.
Title: Re: I'm moving
Post by: Baz on Apr 10, 2010, 11:42:16
Quote from: Rik on Apr 10, 2010, 11:36:55
No, Baz, for me WBC was a success story. The important thing, though, is that once you're on a WBC connection, regardless of the modulation, you keep the extra bandwidth allowance.

wwwoooohhhoooooo     ;D ;D  we like extra stuff
Title: Re: I'm moving
Post by: Rik on Apr 10, 2010, 12:08:50
 ;D
Title: Re: I'm moving
Post by: Steve on Apr 10, 2010, 13:38:02
Obviously any weaknesses in your home broadband setup are going to be found out on adsl2+
Title: Re: I'm moving
Post by: Baz on Apr 10, 2010, 13:45:23
Quote from: Steve on Apr 10, 2010, 13:38:02
Obviously any weaknesses in your home broadband setup are going to be found out on adsl2+

was that not the same with ADSL.what sort of weakness Steve
Title: Re: I'm moving
Post by: Rik on Apr 10, 2010, 14:47:48
Noise, Baz. It was true of ADSL, but ADSL2+ is much more sensitive to noise, due to the higher frequencies used.
Title: Re: I'm moving
Post by: Baz on Apr 10, 2010, 16:58:30
where does the noise interference come from,I bet you going to say that my router,sat behind monitor and in between telephone,printer and external HD is a prime place for some :)
Title: Re: I'm moving
Post by: Rik on Apr 10, 2010, 17:05:01
Almost anything electrical, Baz - it might even be between you and the exchange, eg an industrial plant. You can check for internal noise by getting hold of a battery powered AM radio, de-tuning it so you only have white noise, then following the phone line from entry point to router. If you hear an increase in the noise level, you've found a noise source.
Title: Re: I'm moving
Post by: Baz on Apr 12, 2010, 13:47:50
well I hope it picks up as im on day 4 and down to speeds of 2.45Mbps  :(
Title: Re: I'm moving
Post by: Rik on Apr 12, 2010, 14:53:07
You may be one of the unlucky ones, Baz. The good news is that you can revert to ADSL modulation if that's the case, gaining your d/s speed back, gaining some u/s speed and retaining the extra bandwidth allowance.
Title: Re: I'm moving
Post by: Baz on Apr 12, 2010, 16:23:34
do you think it should be better speeds by now Rik.I just dont understand how it can be worse than before when they advertise it as better :dunno:
Title: Re: I'm moving
Post by: Rik on Apr 12, 2010, 16:26:06
The line is finding its feet, Baz. ADSL2+ produces increased speed for most people, but some lines just can't handle the extra frequencies are are better as Max modulation.
Title: Re: I'm moving
Post by: psp83 on Apr 12, 2010, 17:58:02
Whats your line stats / profile?

It could still be congestion on your exchange making your speeds slow.
Title: Re: I'm moving
Post by: Baz on Apr 12, 2010, 19:13:51
Quote from: psp83 on Apr 12, 2010, 17:58:02
Whats your line stats / profile?

It could still be congestion on your exchange making your speeds slow.

Download speedachieved during the test was - 2046 Kbps
For your connection, the acceptable range of speedsis 600-7150Kbps.
Additional Information:
Your DSL Connection Rate :3152 Kbps(DOWN-STREAM), 888Kbps(UP-STREAM)
IP Profile for your line is - 2500 Kbps
The throughput of Best Efforts (BE) classes achieved during the
test is - 19.5:24.19:56.3 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing
Sub BE,Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP
has
decided to use these traffic classes.
Title: Re: I'm moving
Post by: Rik on Apr 12, 2010, 19:16:48
Slightly slow throughput for the profile, Baz, profile is correct for the sync speed. Remind me what you got with Max, will you?
Title: Re: I'm moving
Post by: Baz on Apr 12, 2010, 19:20:59
sure Rik  here (http://www.idnetters.co.uk/forums/index.php?topic=19314.msg466231#msg466231)

Title: Re: I'm moving
Post by: Rik on Apr 12, 2010, 19:26:46
That looks like you're a prime candidate for re-modulation, Baz.
Title: Re: I'm moving
Post by: Baz on Apr 12, 2010, 19:31:00
damn >:( >:( >:(   what a waste of time...and money.why do BT do this,say you may get this speed or that speed then fail to come good.
Title: Re: I'm moving
Post by: Baz on Apr 12, 2010, 19:32:02
I suppose i'll wait until the training time is up and see how it goes.got some suggestions from support to try but I cant see it working now.
Title: Re: I'm moving
Post by: zappaDPJ on Apr 12, 2010, 20:52:39
It's not all bad, you should have more upstream bandwidth and of course you'll retain the more generous download allowances. I do know how you feel though, the same thing happened to me when I switched.
Title: Re: I'm moving
Post by: Baz on Apr 12, 2010, 22:11:48
do you get the switch over fee back,like a refund when you return a faulty goods
Title: Re: I'm moving
Post by: zappaDPJ on Apr 13, 2010, 00:07:30
I didn't Baz, although I didn't ask for one.
Title: Re: I'm moving
Post by: Rik on Apr 13, 2010, 09:05:58
You don't Baz, it's a fee payable for an 'as is' service. BT would simply argue that the line is delivering a broadband service. OTOH, if you use the bandwidth, you'll cover the fee in a couple of months or so.
Title: Re: I'm moving
Post by: Baz on Apr 21, 2010, 12:00:42
well im out of the training period now and am just monitoring things.Had a bit of a slow few days early on but did some testing suggested by support,in the test socket with filter in etc and also did  router reboot at the same time.Things are looking good so far with a BT test showing this

Download speedachieved during the test was - 8173 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :9821 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 8000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 23.7:18.89:57.41 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.


and speedtest.net

(http://www.speedtest.net/result/789396144.png) (http://www.speedtest.net)

looking ok so far  :thumb:
Title: Re: I'm moving
Post by: Rik on Apr 21, 2010, 12:01:59
Another speed higher than profile result, Baz, BT have done something weird to the tester. Look good otherwise, though.
Title: Re: I'm moving
Post by: Baz on Apr 21, 2010, 12:08:51
thats what I was thinking Rik but I dont know enough about it to say so  :)   its not always that way though,has been lower most of the time
Title: Re: I'm moving
Post by: Rik on Apr 21, 2010, 12:12:21
The tester has been showing these odd results recently. Whether it's screwy or the profile mechanism is broken, I really don't know.
Title: Re: I'm moving
Post by: Baz on Apr 26, 2010, 15:51:42
what is going on

got this from BT tester,second similar one today.

Download speed achieved during the test was - 8628 Kbps
For your connection, the acceptable range of speeds is 1000-99999 Kbps.
Additional Information:
Your DSL Connection Rate :10685 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 9000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.75:21.18:65.08 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

Im not complaining but if you look back a few posts you'll see what I have been getting lately,just after the training period.Also did a speedtest.net test and got 3.45 download speed.theres no chance ive gone back into another training period is there as this is how it started when I initially switched.
Title: Re: I'm moving
Post by: Steve on Apr 26, 2010, 16:00:39
Baz your connection is always being trained at the exchange the only difference is that during the initial training period you cannot report a broadband fault. Low throughput for a given profile is usually due to congestion somewhere along the path or a high error count
Title: Re: I'm moving
Post by: psp83 on Apr 26, 2010, 16:10:31
Today my speed is also down, normally get around 5.3mb today I'm lucky to get over 2mb.

Pings are normal though.
Title: Re: I'm moving
Post by: Baz on Apr 26, 2010, 16:11:40
its really slow this afternoon.hope this is not the norm or i'll be moving back I think
Title: Re: I'm moving
Post by: psp83 on Apr 26, 2010, 16:15:01
As you can see by a BT speed test, My speed is normal.

Download speedachieved during the test was - 5139 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6352 Kbps(DOWN-STREAM), 1016 Kbps(UP-STREAM)
IP Profile for your line is - 5500 Kbps

But speed test sites show different :

(http://www.speedtest.net/result/794865260.png) (http://www.speedtest.net)

(http://speed.io/pics/3163/3079/speed.io.png) (http://www.speed.io)
Title: Re: I'm moving
Post by: Baz on Apr 26, 2010, 16:23:22
maybe just one of those days then.will give it a while and see if it picks up or we get reports of any bother
Title: Re: I'm moving
Post by: Rik on Apr 26, 2010, 17:36:12
Quote from: Baz on Apr 26, 2010, 15:51:42
Download speed achieved during the test was - 8628 Kbps
For your connection, the acceptable range of speeds is 1000-99999 Kbps.
Additional Information:
Your DSL Connection Rate :10685 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 9000 Kbps

As Steve says, line management is constant, Baz, but you're getting correct throughput for your profile, which is correct for the sync speed, iow, as far as BT are concerned you line is behaving just as it should.
Title: Re: I'm moving
Post by: Steve on Apr 26, 2010, 17:45:18
I think the speedtest sites and/or the internet in general is performing poorly in relation to the BT speedtest.
Title: Re: I'm moving
Post by: psp83 on Apr 26, 2010, 18:33:48
Back to normal now.

(http://speed.io/pics/3163/7444/speed.io.png) (http://www.speed.io)
Title: Re: I'm moving
Post by: Baz on May 11, 2010, 16:13:07
I just do not understand the BT tester.since switching  to ADSL2+ it settled down after the training period and I was getting good speeds.Was getting connection speed down of 10685 and up of 888,a 9000 profile and actual speed achieved of around 8750 up to 9000+ sometimes.great  :thumb:

Had a little dropped connection this week and when it got running again after a reboot got this 12598 down 888 up 9462 actual and 9000 profile.have just looked today and got this

Download speed achieved during the test was - 5980 Kbps
For your connection, the acceptable range of speeds is 1000-99999 Kbps.
Additional Information:
Your DSL Connection Rate :12598 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 11000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 10.77:29.21:60.02 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

:dunno: :dunno: :)
Title: Re: I'm moving
Post by: Rik on May 11, 2010, 16:27:49
Exchange congestion from the look of it, Baz.