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IDNet Help / Re: FTTP New Installation Process
« Last post by stan on Yesterday at 23:23:53 »
Thanks for the detailed progress report.  Would obviously hope it gets done in reasonable time.

I'm such a wuss I keep putting off filling in the form to get the ball rolling with Andrews and Arnold and their FTTP and VOIP contract.
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IDNet Help / Re: FTTP New Installation Process
« Last post by armadillo on Yesterday at 23:17:10 »
Here is an update on the process as it has so far unfolded for me. I have read all of Simon's saga with great interest.

The Openreach engineer arrived today to get as much as possible done of the FTTP installation. He also called a 2nd engineer to come over to help, which was a good move.

The main engineer was here for about four hours.

He fitted the external junction box to the front of the house, where the previous copper junction box for FTTC was positioned. That new box encloses the present copper connection also.

He then came inside and fitted the ONT (internal fibre termination box) in my office at the back of the house. He drilled through the cavity wall (saying he hoped a brick would not blow!) He routed a thin(ish) black fibre cable from the ONT taking it outside round the rear of the house, over the flat roof of my garage and round to the external junction box at the front. That was about 20m of the black cable. He said they can route up to 50m outside. That is the route I wanted and he was very cooperative in doing it exactly as I wanted.

Then came the attempt to connect the external junction box from the front of my house to the fibre network in the street. The present copper cable runs through a duct under my garden to the public tarmac footpath in the street, about 6 metres. There he encountered a blockage. As a matter of interest (at least to me), he tracked exactly where my copper cable is routed underground by using a clever detector device that makes a noise when it gets an electromagnetic signal from the copper cable. The signal was fed into the cable by disconnecting it from my network and connecting his special generator to it. I think he called the setup a "cap and genny" - might have been "cat and genny".

There is a fibre box (big covered manhole) about 20m along the footpath. He put rods from there along toward my house and found a blockage after about 10m.

It seems that the copper connection through my 6m duct goes to the copper FTTC cable in the footpath underground with no openable access and simply tarmac covered. So he has put in an order for "Civils" to come and dig up the footpath for the 10m or so between the two blockages and put a duct in that trench (and hopefully a nice little cover at my end so they can maintain if necessary, without digging up all over again).

He said that Civils will put fibre through my garden duct from the footpath end and coil it up outside my house. The Openreach telecom guys will then have to return to connect that new fibre cable to the external junction box. He thinks that should take 2 to 4 weeks.

Since the fibre cable between the external junction box and the internal ONT is connected and the ONT is now connected to power (from my UPS), the telecom guys will be able to test that the network connection is successful (when they have completed it), without needing to have my router connected. Well, so he says but I am not very convinced. I will believe it works when it works!

Meanwhile, my FTTC is working fine as the copper is still connected.

I will update when something happens.

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IDNet Help / Re: IDNet VOIP setup Issues
« Last post by Arctophile on Mar 15, 2024, 10:58:45 »
Swerv

For future reference, what details did IDNet provide to you in the end apart from SIP username & password and SIP server name?
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IDNet Help / Re: IDNet VOIP setup Issues
« Last post by Simon on Mar 15, 2024, 10:45:58 »
All these things are good to know!  Glad you got it sorted in the end. 
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IDNet Help / Re: IDNet VOIP setup Issues
« Last post by Swerv on Mar 15, 2024, 10:16:10 »
Hi Simon

Yes the number was displaying correctly. 

However, turns out it is now working.  All I needed to do was make a proper call from it, rather than just test dialing my mobile.  I did answer my mobile but the call must have been no more than 5s.  So I called the parents last night and was on for a good half hour.  Got my dad to test it by dialling me back on their landline, and then his 2 mobiles (different networks).  All now working.

A little odd and frustrating, but nevermind.

Come this time next year I might be able to side hustle as a VOIP phone troubleshooter when the brown stuff hits the fan!  :laugh:
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IDNet Help / Re: IDNet VOIP setup Issues
« Last post by Simon on Mar 14, 2024, 14:28:46 »
Does the number come up when you call a mobile from the VoIP phone? 

Just a shot in the dark, but I wondered if there might have been an error when porting the number, and incoming calls might not be reaching it?
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IDNet Help / Re: IDNet VOIP setup Issues
« Last post by Swerv on Mar 14, 2024, 12:05:32 »
So IDNet have confirmed that they don't believe there's anything at the provider end that's limiting incoming calls.

So I'm guessing it may be something firewall related.  Anybody have any bright ideas as to what I may need to look for in the router?
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IDNet Help / Re: FTTP New Installation Process
« Last post by Simon on Mar 14, 2024, 01:14:10 »
I've had a notification from DPD to say that a package from IDNet is on the way.  Presumably this will be the router, although I'm not quite sure why it's been sent at this point, given we don't even have a date for OR to do the outside work yet.
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IDNet Help / Re: IDNet VOIP setup Issues
« Last post by zappaDPJ on Mar 14, 2024, 00:04:06 »
This might be of interest:

https://www.gov.uk/government/news/further-agreement-with-telecoms-firms-to-protect-vulnerable-customers

Thanks, that's an interesting read. My other half phoned BT yesterday but was told a date for the switch over has to be set before they will entertain any inquiries about a specific change over.

One thing that did occur to me is there is no mains outlet anywhere near the existing phone point so that will have to moved and that in turn will have implications for the extension phone sockets upstairs.
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IDNet Help / Re: IDNet VOIP setup Issues
« Last post by Simon on Mar 13, 2024, 20:36:42 »
She got a letter from BT today to inform her that she will be getting a letter with a date for the switch over. I can see me having to drive a 500 mile round trip when we lose contact :bawl:

This might be of interest:

https://www.gov.uk/government/news/further-agreement-with-telecoms-firms-to-protect-vulnerable-customers
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