Well, I have an interesting tale to tell of outstanding support from IDNet. With all the recent wind and rain my line has been losing sync quite a lot so on 29th December I bit the bullet and called IDNet. The call was taken by Richard who went through all the usual questions with me and said he would look into it. Shortly afterwards I received a call from Jason and he sounded quite surprised when he looked at my connection log over the Christmas period and said he would do a line check which came back clear.
Anyway we agreed that I would keep a log and I was inevitably asked to plug my modem directly into the master socket, which I did even though it was a pain as the master socket is some way from my router and modem which is normally plugged into an extension socket connected to the master socket with Cat 6 Ethernet cable and hard wired to the back of the master socket. I ran like this for a day or so until I lost sync again before moving everything back to its rightful place.
I spoke to Jason again yesterday and agreed to try a spare router just to eliminate the remote possibility that the router was the problem, though I can't see how it could be, but it would keep BTOR happy. He also suggested that I should phone support as soon as I lost sync so they could run another line test even if it was the middle of the night!
As you know yesterday was a tad damp and breezy, especially overnight and I ended up losing sync at such a rate that my line was down longer than it was up. I decided that although it was 23:15pm I would try ringing support and to my amazement the phone was quickly answered by, I think, Simon who said he would run another line test and call me back as I had to hang up for the test to be done. So, I waited until about a quarter past midnight but did not receive the call and assumed that I had perhaps misunderstood so went to bed. I had just dozed off when the phone rang at a quarter to one and It was Simon to say the test had revealed a possible earth fault and would I mind removing the master socket faceplate so they could test again with nothing connected in the house. I nipped downstairs and quickly did as instructed.
Jason called this morning and told that the fault had been referred to their wholesaler for investigation as there was clearly a fault on their side of the master socket.
I just now have to wait for BTOR to investigate, find the fault and fix it, but no doubt they will claim there is nothing wrong despite the evidence. Even so I am very impressed with the response from IDNet, especially in the middle of the night. I know that matters are now out of their hands but that is another matter.
Thanks Richard, Simon and Jason