Steve raises an interesting point. Is there any evidence that people with BT "direct" as it were, as opposed to IDNet for example get better/faster solutions to Open Reach/infrastructure problems?
I have a friend who has just migrated to FTTC with TalkTalk (I know, I know, but they are on a very tight budget..) and so far it has taked just about 5 weeks to get any sort of speed. They were with TT on an ADSL service but due to their location were getting around 1MBPS (ie slower than the old dialup), but the local cabinet was comissioned for FTTC so they got a great deal to upgrade to the fibre product.
Their speed rocketed up to 1.8mbps.
To date they have had 3 engineer visits and its still not great.
Of course TalkTalk blames Open Reach, but I wonder if they are pushing hard enough and I really wonder if they were with BT Internet they would get a speedier resolution.