Author Topic: Help with a long line issue (Read 15294 times)

pilgrimkenna · « **on:** Aug 07, 2011, 21:51:27 »

hello,

i am new to the forum. i have ended up here as i have had issue with long line for number of years which was bearable until recently when bt upgraded my network which has really slowed me down to the point where i think is it worth paying them for the service i am getting.

i am some distance from the line. before the network upgrade last month i had the wire coming into the house replace and although i do have poor speeds i do not suffer from drop outs anymore.

my current router is a netgear dgnd3300

below are my current router stats, not sure exactly what they mean, but i do know that my noise margin is too high and there in lies the problem.

on another forum it was suggest to try a 2 wire and i have subsequently ordered one off ebay today.

Port   Status   TxPkts   RxPkts   Collisions   Tx B/s   Rx B/s   Up Time
WAN   PPPoA   739531   1059535   0   2798   9955   10:56:52
LAN   10M/100M   287326   0   0   167   0   94:59:03
WLAN   11M/54M/145M   1982699   2726548   0   33400   14258   07:45:19

ADSL Link   Downstream   Upstream
Connection Speed   288 kbps   448 kbps
Line Attenuation   63.5 db   31.5 db
Noise Margin   7.3 db   7.0 db

do you guys in your opinion believe it may well give a better speed? what version should my router be running to get the best result?

thanks

Glenn · « **Reply #1 on:** Aug 07, 2011, 21:57:12 »

Are you able to run a BT speed test and post the results, the guys will need it for the line profile?

pilgrimkenna · « **Reply #2 on:** Aug 07, 2011, 22:03:07 »

thanks so much for your swift response,

what sort of test do i need to run? do you hAVE a link?

.Griff. · « **Reply #3 on:** Aug 07, 2011, 22:16:50 »

http://speedtester.bt.com/

Lance · « **Reply #4 on:** Aug 07, 2011, 22:20:45 »

In short, trying a 2700HGV is certainly worth a shot, but make sure your internal wiring and filters are up to scratch too. Let us know if you want any help further than the FAQ goes with regards to checking stats using the test socket etc.

pilgrimkenna · « **Reply #5 on:** Aug 07, 2011, 22:23:37 »

thanks all, i am unable to test line as keep getting test error at the moment. not sure if it is the website or my connection?

"Performance Tester was not able to find all the network details required for telephone number:01626xxxxxx. Please check that it is the correct telephone number for your service, and ensure that the PC you are using to run the speed test is connected to your broadband connection. Try again and if the problem persists then please contact your service provider."

my internal wiring is all new, bt came out couple of months ago and redid it because i had extension built.

//edit to remove full telephone number

Lance · « **Reply #6 on:** Aug 07, 2011, 22:27:30 »

It's probably still worth checking the router stats from the test socket just to be sure.

As for the speedtest error, looks like a odd database issue. I'd try again later/tomorrow and if you still get the same message call your ISP support line.

pilgrimkenna · « **Reply #7 on:** Aug 08, 2011, 07:52:32 »

thanks Lance,

what is the best way to test and post stats from the test socket? still been unable to test my phone line using that site, it just errors on me like last night

Ray · « **Reply #8 on:** Aug 08, 2011, 08:40:45 »

Rik · « **Reply #9 on:** Aug 08, 2011, 09:57:23 »

Hi and welcome to the forum.

My guess is that you have a very long line, the Netgear won't report a larger attenuation above 63.5db. To have an upstream sync higher than your downstream suggests to me that there's a lot of noise being picked up on the line, probably between you and the exchange if you're in the test socket (I'm not sure whether you are or not). The noise margin is not hugely significant, it suggests to me that you had a resync at a noisy time, and the noise has lessened. 1.3db would certainly give you significantly more speed, relative to your current sync, probably 100-150kbps, but I have a feeling that, in return, you'd find the line less stable.

A 2700 has to be worth a try, for many of us on long lines, it's given a significant improvement in speed and stability. Another router to consider is the Billion 7800N, a tad expensive, but it has settings for long lines which are reputed to give a marked improvement. It's also future proof as it can be used with fibre should that ever be an option for you.

Quote from: pilgrimkenna on Aug 08, 2011, 07:52:32

what is the best way to test and post stats from the test socket? still been unable to test my phone line using that site, it just errors on me like last night

Not sure what you mean. Are you uncertain of how to use the test socket or how to cut/paste the results?

pilgrimkenna · « **Reply #10 on:** Aug 08, 2011, 11:01:19 »

very useful information rik, so thank you. (karma given).

I am some distance from the exchange you are correct. I know how to go into the test socket and take the faceplate off and will do that tonight. not sure how to cut and paste the results.

regards

Rik · « **Reply #11 on:** Aug 08, 2011, 11:04:41 »

Just highlight the text on the BT result, then hit Ctrl-C, come here and hit Ctrl-V in a post. Thanks for the karma.

pilgrimkenna · « **Reply #12 on:** Aug 08, 2011, 11:14:57 »

I have been unable to run the bt test, will have to try again tonight. It keeps error message coming up

Rik · « **Reply #13 on:** Aug 08, 2011, 11:59:28 »

It's like that, unfortunately.

pilgrimkenna · « **Reply #14 on:** Aug 08, 2011, 15:55:47 »

Hi all,

My box has been despatched from ebay and I should get it tomorrow. Not sure the version but I have a few questions.

Should I be setting it up when it arrives and updating it or shall I plug in and see how it acts first?

cheers

Lance · « **Reply #15 on:** Aug 08, 2011, 16:02:21 »

Once working from the test socket, a copy and paste of the stats would be most helpful (the sane as those in your first post) and the BT test is a bonus.

As for the router, I advise setting it all up without it connected to telephone line and just plugging it in at the end. I think I would just plug it in and see what happens, don't worry about updating it.

Rik · « **Reply #16 on:** Aug 08, 2011, 16:29:23 »

I'd agree, Lance, setup, then connect to the phone line and check the stats as soon as it's in sync.

pilgrimkenna · « **Reply #17 on:** Aug 08, 2011, 16:38:28 »

thanks,

is there a certain time of day when the bt test website might work? home from work and still no joy

here are my stats today if of interest, will put into test socket in a moment

Port   Status   TxPkts   RxPkts   Collisions   Tx B/s   Rx B/s   Up Time
WAN   PPPoA   1196972   2315252   0   2118   10604   17:59:36
LAN   10M/100M   123650   0   0   419   0   18:01:14
WLAN   11M/54M/145M   0   0   0   0   0   18:00:43

ADSL Link   Downstream   Upstream
Connection Speed   320 kbps   448 kbps
Line Attenuation   63.5 db   31.5 db
Noise Margin   8.0 db   7.0 db

Rik · « **Reply #18 on:** Aug 08, 2011, 16:40:17 »

Your line is clearly resyncing quite frequently, but the NM figures suggest sporadic noise. Do you have a bettery-powered MW radio? The BT tester is a lwa unto itself, I'm afraid.

pilgrimkenna · « **Reply #19 on:** Aug 08, 2011, 16:52:58 »

hi again, thanks for your input thus far. being new to all this, how do you know its resyncing? is that a bad thing?

dont think there is a radio around, in fact im sure is there anything else ?

pilgrimkenna · « **Reply #20 on:** Aug 08, 2011, 16:54:16 »

am now into the test socket and here are stats

Port   Status   TxPkts   RxPkts   Collisions   Tx B/s   Rx B/s   Up Time
WAN   PPPoA   927   793   0   14463   12339   00:01:33
LAN   10M/100M   128278   0   0   426   0   18:19:45
WLAN   11M/54M/145M   0   0   0   0   0   18:19:14

ADSL Link   Downstream   Upstream
Connection Speed   480 kbps   448 kbps
Line Attenuation   63.5 db   31.5 db
Noise Margin   7.4 db   7.0 db

Rik · « **Reply #21 on:** Aug 08, 2011, 17:01:00 »

You have to be resyncing because the sync speed and noise margin keep changing. The results in the test socket suggest your wiring is partly to blame. Is there a wire, often orange/white, connected to terminal 3 at the back of the faceplate?

ADSL works in the MW band, so the radio can be used to detect external interference. Sounds odd, but it works.

pilgrimkenna · « **Reply #22 on:** Aug 08, 2011, 17:26:03 »

hi there, have attached a pic

basically by replaced cable from wire outside (im in a bungalow) and ran it straight in with a new white cable. you can see in the pic it runs straight into the wall and in the socket. there appear to be thin wires behind green and black but they are not loose. other than that the wiring looks fine and is 2 months old

Rik · « **Reply #23 on:** Aug 08, 2011, 17:28:00 »

That's the backplate, so it appears you have no extensions. In which case, I'm at a loss to explain the apparent improvement on moving to the test socket.

pilgrimkenna · « **Reply #24 on:** Aug 08, 2011, 17:30:57 »

Quote from: Rik on Aug 08, 2011, 17:28:00

That's the backplate, so it appears you have no extensions. In which case, I'm at a loss to explain the apparent improvement on moving to the test socket.

i thought thats what you meant for test socket. i have no other sockets in the house or extensions.......

i will try some new filters tomorrow...

Rik · « **Reply #25 on:** Aug 08, 2011, 17:34:28 »

That is the test socket, I was wondering what was connected to the faceplate, but clearly nothing is, which rules out another possible cause. What filters are you using?

MisterW · « **Reply #26 on:** Aug 08, 2011, 17:38:50 »

Quote

on another forum it was suggest to try a 2 wire and i have subsequently ordered one off ebay today.

It'll be interesting to see what the 2700 makes of the line. It of course will measure the real attenuation and not limit it to 63.5db.
Also it's DSL diagnostics will give us a better clue as to filter/line problems.

pilgrimkenna · « **Reply #27 on:** Aug 08, 2011, 17:57:09 »

Quote from: Rik on Aug 08, 2011, 17:34:28

That is the test socket, I was wondering what was connected to the faceplate, but clearly nothing is, which rules out another possible cause. What filters are you using?

thanks, it was an advent one, have just replaced it with a brand new one that came with my netgear router. will post stats of it in a moment

thanks

Rik · « **Reply #28 on:** Aug 08, 2011, 18:00:09 »

Don't make too many changes, ie force too many resyncs, in a short period, it will trigger DLM and drop your speed even further.

pilgrimkenna · « **Reply #29 on:** Aug 08, 2011, 18:15:25 »

errr i think i may have done that!! swapped filters over and it hasn't come back up yet

Rik · « **Reply #30 on:** Aug 08, 2011, 18:17:53 »

If it hasn't come back up, I'd suggest reverting to the older filter and see if it does then. If so, it's a faulty filter in the Netgear box.

pilgrimkenna · « **Reply #31 on:** Aug 08, 2011, 19:07:07 »

ADSL Link   Downstream   Upstream
Connection Speed   416 kbps   448 kbps
Line Attenuation   63.5 db   31.5 db
Noise Margin   9.4 db   7.0 db

cavillas · « **Reply #32 on:** Aug 08, 2011, 20:27:54 »

I have a dgn 2200 and it has a attenuation of 58 I put on my 2wire 2700hgv and the attenuation is now 48 and my sped has increased by 1mb/sec to 3500 from 2000, nothing else was changed and I have an old ,really old, BT main socket.

pilgrimkenna · « **Reply #33 on:** Aug 08, 2011, 21:09:03 »

so there mat be hope??? signs are not good going on what you guys are saying

Rik · « **Reply #34 on:** Aug 09, 2011, 09:31:26 »

Quote from: pilgrimkenna on Aug 08, 2011, 19:07:07

ADSL Link   Downstream   Upstream
Connection Speed   416 kbps   448 kbps
Line Attenuation   63.5 db   31.5 db
Noise Margin   9.4 db   7.0 db

I think DLM may have cut in and raised your target NM to 9db.

Rik · « **Reply #35 on:** Aug 09, 2011, 09:32:11 »

Quote from: pilgrimkenna on Aug 08, 2011, 21:09:03

so there mat be hope??? signs are not good going on what you guys are saying

You're never going to get brilliant speeds, but I'd hope you could get up to 512k.

pilgrimkenna · « **Reply #36 on:** Aug 09, 2011, 13:19:52 »

thanks

appears to have settled a bit today

ort   Status   TxPkts   RxPkts   Collisions   Tx B/s   Rx B/s   Up Time
WAN   PPPoA   3173   3190   0   390   578   01:13:36
LAN   10M/100M   226278   0   0   401   0   38:45:22
WLAN   11M/54M/145M   0   0   0   0   0   38:44:51

ADSL Link   Downstream   Upstream
Connection Speed   448 kbps   448 kbps
Line Attenuation   63.5 db   31.5 db
Noise Margin   7.4 db   7.0 db

Rik · « **Reply #37 on:** Aug 09, 2011, 16:15:54 »

The noise margin figure which matters is the one immediately after a resync. That 7.4db could be a 6db resync where the noise has decreased, hence margin increased, or it could be a 9db sync where the noise has increased.

pilgrimkenna · « **Reply #38 on:** Aug 10, 2011, 12:20:53 »

router arrived today, will set up tongiht, will probably need some assistance, so just a heads up if that is ok?

still been unable to test line on btspeedtest website

Rik · « **Reply #39 on:** Aug 10, 2011, 12:22:37 »

We'll be here.

MisterW · « **Reply #40 on:** Aug 10, 2011, 12:49:29 »

Quote

router arrived today, will set up tongiht, will probably need some assistance, so just a heads up if that is ok?

I'd have a look at this site first http://bt2700hgv.tripod.com/ir1002700HGV.htm
That covers most of the details in setting up just about any version of the 2700. As Rik says though, we'll be here if you need any advice.

FritzBox · « **Reply #41 on:** Aug 10, 2011, 16:16:51 »

Be very careful if you're tempted to flash it. As far as I'm concerned the best firmware for a long line is the SBC, but if you haven't got the right type(Original Version 1 with single SSID) then don't even think about it

pilgrimkenna · « **Reply #42 on:** Aug 10, 2011, 16:19:57 »

hi got it. its dual ssid. so wasnt planning on flashing. i have connected via net cable and left phone line off for now but i get broadband connection alert come up and cant get into router settings

pilgrimkenna · « **Reply #43 on:** Aug 10, 2011, 16:21:54 »

i dhould add i have lights for power ethernet and wireless all on.

pilgrimkenna · « **Reply #44 on:** Aug 10, 2011, 16:25:40 »

ok into system settings

get the following for software version BT2700HGV
• Software: 5.29.117.6
• Password: Not Set

shall i test the adsl

Rik · « **Reply #45 on:** Aug 10, 2011, 16:27:18 »

You've got to some time.

Enter your login details before you start.

pilgrimkenna · « **Reply #46 on:** Aug 10, 2011, 16:36:47 »

little bit confused as i cant get to the router via

192.168.1.254

to enter my broadband settings, this is still before i have connected phone line up. also in my networks i am detecting one called bt business hubb and one called bt fusion both of which have the wep printed on bottom of router.

can connect to either but cant access the home page?

Rik · « **Reply #47 on:** Aug 10, 2011, 16:42:52 »

It should work, it's the business hub you want. What are you seeing displayed?

Simon · « **Reply #48 on:** Aug 10, 2011, 16:43:40 »

Is this a 2700? Try just typing HOME into your browser.

pilgrimkenna · « **Reply #49 on:** Aug 10, 2011, 16:47:07 »

hello. strange im in now. home didnt work though ip did. have changed ppp username and bt password. broadband light flashing am waiting fof connection to come up.

Rik · « **Reply #50 on:** Aug 10, 2011, 16:48:27 »

It can take a while, it's the slowest booting router I know...

pilgrimkenna · « **Reply #51 on:** Aug 10, 2011, 16:52:43 »

thanks. still not up. popping out for hour. will report back. thanks again chaps

Rik · « **Reply #52 on:** Aug 10, 2011, 16:56:46 »

If it's not up by now, I don't think it's going to.

pilgrimkenna · « **Reply #53 on:** Aug 10, 2011, 17:30:45 »

its not up. any ideas??

MisterW · « **Reply #54 on:** Aug 10, 2011, 17:30:58 »

If it still hasn't synched then a couple of things to check:-
That you have used the ADSL cable that came with the 2700 and not one from your existing router.
That you are plugged into the 'DSL' socket ( IIRC its the top one ) on the 2700, there are other ports that
can take the RJ11 plug and I've known people use the wrong one.

pilgrimkenna · « **Reply #55 on:** Aug 10, 2011, 19:26:46 »

hi there,

it has synced

here are some stats

Connection Speed:
•   Incoming:   512 kbps
•   Outgoing:   448 kbps

DSL Line (Wire Pair):   Line 1 (inner pair)
Protocol:   G.DMT Annex A
Downstream Rate:   512 kbps
Upstream Rate:   448 kbps
Channel:   Interleaved
Current Noise Margin:   8.0 dB (Downstream) 8.0 dB (Upstream)
Current Attenuation:   63.0 dB (Downstream) 31.5 dB (Upstream)
Current Output Power:   14.9 dBm (Downstream) 12.4 dBm (Upstream)

pilgrimkenna · « **Reply #56 on:** Aug 10, 2011, 19:29:05 »

ATM Cell Header Errors:   1544   1544   37   0:00:02
ATM Loss of Cell Delineation:   35   35   0   0:04:38
DSL Link Retrains:   0   0   0   0:00:00
DSL Training Errors:   403   403   0   1:31:42
DSL Training Timeouts:   0   0   0   0:00:00
DSL Loss of Framing Failures:   0   0   0   0:00:00
DSL Loss of Signal Failures:   0   0   0   0:00:00
DSL Loss of Power Failures:   0   0   0   0:00:00
DSL Loss of Margin Failures:   0   0   0   0:00:00
DSL Cumulative Errored Seconds:   2691   2691   60   0:00:02
DSL Severely Errored Seconds:   0   0   0   0:00:00
DSL Corrected Blocks:   11118   11118   242   0:00:00
DSL Uncorrected Blocks:   2949   2949   68   0:00:02
ISP Connection Establishment:   1   1   1   1:45:57

pilgrimkenna · « **Reply #57 on:** Aug 10, 2011, 19:37:24 »

IP   Bytes      Packets      Errors
Transmit:   603206      7110      0
Receive:   2244444      3677      0

MisterW · « **Reply #58 on:** Aug 10, 2011, 19:42:50 »

Do you know what version of firmware it is ?
I'd like to see the dsl diagnostics to see if it shows any line issues.
If it's v5.x.x.x then the diagnostics are here http://home/xslt?PAGE=J42&THISPAGE=A02_POST&NEXTPAGE=J42
it will need your router password ( if you've set one ). Not sure where they are on v6 firmware...
They should look something like attached picture

pilgrimkenna · « **Reply #59 on:** Aug 10, 2011, 19:55:59 »

Troubleshooting – DSL Diagnostics
General Information
DSL Line (Wire Pair):   Line 1 (inner pair)
Downstream Rate Cap:   8128 kbps
Downstream Atten. at 300kHz:   77.8 dB
Uncancelled Echo:   -14.9 dB   Ok
VCXO Frequency Offset:   -8.5 ppm   Ok
Final Rx Gain:   34.5 dB   Ok
Impulse Noise Comp. Tones:   0   Ok
Excessive Impulse Noise:   0   Ok
Impulse noise protection:   1.20
Delay of latency path:   4.00 ms
Training History
Downstream      Upstream
Time   Line      Rate   Max1   Max2   Max3   Mgn1   Mgn2   Attn   Pwr   CRCs   FECs   INP   DLY      Rate   Max   Mgn   Attn   Pwr   CRCs   FECs      Mode   Vendor   State   Exit Code   Echo   VCXO   Rx Gain   INC Tones
2011/08/10 17:53:33 BST   1      0   0   0   0   0.0   0.0   75.7   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      G.DMT Annex A   TI   108/46   ERR_CRC_MISMATCH   -7.7   -8.8   34.5   0
2011/08/10 17:53:45 BST   1      0   0   0   0   0.0   0.0   75.7   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      G.DMT Annex A   TI   108/46   ERR_CRC_MISMATCH   -13.2   -8.8   34.5   0
2011/08/10 17:53:56 BST   1      0   0   0   0   0.0   0.0   75.7   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      G.DMT Annex A   TI   108/46   ERR_CRC_MISMATCH   -14.5   -8.7   34.5   0
2011/08/10 17:54:08 BST   1      0   0   0   0   0.0   0.0   75.7   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      G.DMT Annex A   TI   108/46   ERR_CRC_MISMATCH   -12.2   -8.9   34.5   0
2011/08/10 17:54:20 BST   1      0   0   0   0   0.0   0.0   75.7   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      G.DMT Annex A   TI   108/46   ERR_CRC_MISMATCH   -14.4   -10.0   34.5   0
2011/08/10 17:54:32 BST   1      0   0   0   0   0.0   0.0   75.7   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      G.DMT Annex A   TI   108/46   ERR_CRC_MISMATCH   -14.8   -8.0   34.5   0
2011/08/10 17:54:34 BST   1      0   0   0   0   0.0   0.0   0.0   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      Unknown   TI   18/15   ERR_STATE_TIMEOUT   0.0   -8.2   25.8   0
2011/08/10 17:54:46 BST   1      0   0   0   0   0.0   0.0   75.7   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      G.DMT Annex A   TI   108/46   ERR_CRC_MISMATCH   -13.2   -8.7   34.5   0
2011/08/10 17:54:58 BST   1      0   0   0   0   0.0   0.0   75.8   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      G.DMT Annex A   TI   108/46   ERR_CRC_MISMATCH   -13.9   -8.5   34.5   0
2011/08/10 17:55:10 BST   1      0   0   0   0   0.0   0.0   75.7   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      G.DMT Annex A   TI   108/46   ERR_CRC_MISMATCH   -14.3   -8.9   34.5   0
2011/08/10 17:55:21 BST   1      0   0   0   0   0.0   0.0   75.8   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      G.DMT Annex A   TI   108/46   ERR_CRC_MISMATCH   -13.6   -8.2   34.5   0
2011/08/10 17:55:33 BST   1      0   0   0   0   0.0   0.0   75.7   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      G.DMT Annex A   TI   108/46   ERR_CRC_MISMATCH   -12.6   -8.3   34.5   0
2011/08/10 17:55:45 BST   1      0   0   0   0   0.0   0.0   75.7   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      G.DMT Annex A   TI   108/46   ERR_CRC_MISMATCH   -14.3   -9.3   34.5   0
2011/08/10 17:55:52 BST   1      0   0   0   0   0.0   0.0   0.0   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      G.DMT Annex A   TI   87/37   ERR_STATE_TIMEOUT   -14.0   -9.6   34.5   0
2011/08/10 17:56:04 BST   1      0   0   0   0   0.0   0.0   75.7   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      G.DMT Annex A   TI   108/46   ERR_CRC_MISMATCH   -15.2   -8.4   34.5   0
2011/08/10 17:56:16 BST   1      0   0   0   0   0.0   0.0   75.7   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      G.DMT Annex A   TI   108/46   ERR_CRC_MISMATCH   -15.8   -9.4   34.5   0
2011/08/10 17:56:28 BST   1      0   0   0   0   0.0   0.0   75.7   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      G.DMT Annex A   TI   108/46   ERR_CRC_MISMATCH   -14.6   -7.9   34.5   0
2011/08/10 17:56:39 BST   1      0   0   0   0   0.0   0.0   75.7   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      G.DMT Annex A   TI   108/46   ERR_CRC_MISMATCH   -13.0   -8.6   34.5   0
2011/08/10 17:56:51 BST   1      0   0   0   0   0.0   0.0   75.7   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      G.DMT Annex A   TI   108/46   ERR_CRC_MISMATCH   -13.9   -8.7   34.5   0
2011/08/10 19:55:12 BST   1      512   672   452   452   8.5   5.0   75.8   15.0   3848   14951   1.20   4.00      448   516   8.0   31.5   12.4   44   4

pilgrimkenna · « **Reply #60 on:** Aug 10, 2011, 19:57:53 »

ignore that, iphone now connected and both laptops

current

Fully Operational
   DSL Link:   Connected
   Internet:   Connected
Connection Speed:
•   Incoming:   512 kbps
•   Outgoing:   448 kbps
Connection Information:
•   Internet Address:
•   Hardware Address:   --:--:--:--:--:--

pilgrimkenna · « **Reply #61 on:** Aug 10, 2011, 20:09:31 »

i usually use a speedtest.net app on my iphone and get around 22kbs down and 14 kb up

just ran it and im getting 39s down and 45kbs upload which seems v high. ping is around 80 which was normal

are there any tweaks i could do. would it be worth trying the first version of this router with the hacked software?

MisterW · « **Reply #62 on:** Aug 10, 2011, 20:13:05 »

Quote

Downstream Atten. at 300kHz: 77.8 dB

That's one VERY long line.
From the sound of it its a v5 firmware version.
You can disable the Fusion wireless network ( to avoid confusion ) from here http://home/xslt?PAGE=C01&THISPAGE=&NEXTPAGE=C01
You should see a Disable option against each of the wireless networks, if you click the one for Fusion it will disable it and the option will now change to Enable. The change will survive any reboot BTW.

Quote

having trouble connecting iphone up to it.. again my phone sees two networks bt business hub and bt fusion. connects but wont work

Not quite sure what you mean here ? does it actually connect and authenticate or is it failing to do that ?
If it does authenticate then what do you mean by not working ? does the 2700 show it in the network summary http://home/xslt?PAGE=C01&THISPAGE=C05&NEXTPAGE=C01

pilgrimkenna · « **Reply #63 on:** Aug 10, 2011, 20:15:49 »

Quote from: MisterW on Aug 10, 2011, 20:13:05

That's one VERY long line.
From the sound of it its a v5 firmware version.
You can disable the Fusion wireless network ( to avoid confusion ) from here http://home/xslt?PAGE=C01&THISPAGE=&NEXTPAGE=C01
You should see a Disable option against each of the wireless networks, if you click the one for Fusion it will disable it and the option will now change to Enable. The change will survive any reboot BTW. Not quite sure what you mean here ? does it actually connect and authenticate or is it failing to do that ?
If it does authenticate then what do you mean by not working ? does the 2700 show it in the network summary http://home/xslt?PAGE=C01&THISPAGE=C05&NEXTPAGE=C01

thank you mr w. iphone issue was user error typed wrong key in to security!! oops

i am definatley getting better speeds from the netgear i am pleased to report definatley an improvement so far. will disable the fusion setting thanks for the pointer.

i guess i knew long line was an issue but didnt realise it was that bad!

pilgrimkenna · « **Reply #64 on:** Aug 10, 2011, 20:21:52 »

im on version 5.29.117.6 by the way.

is there anything to be gained by changing this softward. will bt force an upgrade through to v6?

MisterW · « **Reply #65 on:** Aug 10, 2011, 20:28:12 »

That firmware is pretty good TBH . I'd be tempted to use the trick on the tripod site http://bt2700hgv.tripod.com/032.htm to prevent an update to v6 for the time being, since once it upgrades you can't go back.
With your line length you are lucky to get any ADSL at all if you look at the graph here http://www.internode.on.net/residential/adsl_broadband/easy_broadband/performance/
That seems to indicate that at your sort of attenuation levels then ADSL2+ may actually give better results. I've never had any experience of that myself but if your exchange is 21CN enabled then it might be an option...

pilgrimkenna · « **Reply #66 on:** Aug 10, 2011, 20:40:08 »

thanks i guess limited. although it seems quicker than was and any fix is apprrciated.

lozcart · « **Reply #67 on:** Aug 10, 2011, 20:40:45 »

pilgrimkenna, I think you have listed you IP address in one of the posts above, probably best to remove this if possible

The 2700 has done wonders for my line I hope you have a similar experience

pilgrimkenna · « **Reply #68 on:** Aug 10, 2011, 20:44:07 »

cheers i removed it. maybe there is hope as
the line settles it will speed up?? or
am i wishful thinking???!

lozcart · « **Reply #69 on:** Aug 10, 2011, 20:50:17 »

If your router holds sync for a period of time with no drops then the BT line management will lower the target noise margin which will result in a higher sync.

This happened to my line when I changed to a 2700 my margin was at 9.0 but over time it dropped to 6.0 and even to 3.0. The problem is if it goes too low then the line becomes unstable and the noise margin get raised again, it's a bit of a vicious circle.

pilgrimkenna · « **Reply #70 on:** Aug 10, 2011, 20:53:15 »

so i could do with noise dropping down towards 6 really and holding a stable connection around that

lozcart · « **Reply #71 on:** Aug 10, 2011, 21:04:29 »

6.0 is the normal target noise margin set by BT and provides a good level of leeway for an increase in noise without the router losing sync.

From what I can tell your noise margin at sync was 8.5 and then dropped to 5.0, that is not good news i'm afraid as a drop in value indicates more noise on the line. If the value had increased above 8.5 then you would have had more chance of the target value been set lower by the line management.

pilgrimkenna · « **Reply #72 on:** Aug 10, 2011, 22:03:02 »

changed again

Downstream Rate:   512 kbps
Upstream Rate:   448 kbps
Channel:   Interleaved
Current Noise Margin:   4.0 dB (Downstream) 8.0 dB (Upstream)
Current Attenuation:   63.0 dB (Downstream) 31.5 dB (Upstream)
Current Output Power:   15.0 dBm (Downstream) 12.4 dBm (Upstream)
DSLAM Vendor Information:   Country: {0xB5} Vendor: {TSTC} Specific: {0x1005}
PVC Info:   0/38

lozcart · « **Reply #73 on:** Aug 10, 2011, 22:25:43 »

Your current noise margin will drop in the evening as the line picks up more interference from street lights etc. The 2700 will hold sync at low noise margin values which is why it is good for long lines. You should see a rise in the margin (less noise) in the morning.

Rik · « **Reply #74 on:** Aug 11, 2011, 10:20:44 »

But I really don't think you're going to go any faster, though ADSL2+ would be worth a try if it's available

pilgrimkenna · « **Reply #75 on:** Aug 11, 2011, 10:46:44 »

Quote from: Rik on Aug 11, 2011, 10:20:44

But I really don't think you're going to go any faster, though ADSL2+ would be worth a try if it's available

Gutted

cheers for your help though guys much appreciated

Rik · « **Reply #76 on:** Aug 11, 2011, 11:05:39 »

Sometimes, the best advice we can give is 'move home'.

pilgrimkenna · « **Reply #77 on:** Aug 11, 2011, 11:10:21 »

hahaha well it is something I have asked the wife frequently, living rural is nice and the house is nice, but give me a semi detached house next to the exchange any day!

Rik · « **Reply #78 on:** Aug 11, 2011, 11:15:41 »

pilgrimkenna · « **Reply #79 on:** Aug 15, 2011, 22:30:54 »

just thought i would post my stats one last time before i sign off

DSL Connection Details
DSL Line (Wire Pair):   Line 1 (inner pair)
Protocol:   G.DMT Annex A
Downstream Rate:   512 kbps
Upstream Rate:   448 kbps
Channel:   Interleaved
Current Noise Margin:   4.0 dB (Downstream) 8.0 dB (Upstream)
Current Attenuation:   63.0 dB (Downstream) 31.5 dB (Upstream)
Current Output Power:   15.2 dBm (Downstream) 12.3 dBm (Upstream)
DSLAM Vendor Information:   Country: {0xB5} Vendor: {TSTC} Specific: {0x1005}
PVC Info:   0/38
Statistics
Collected for 5 days 6:17:12
Since Reset   Current 24-Hour Interval   Current 15-Minute Interval   Time Since Last Event
ATM Cell Header Errors:   61833   5179   43   0:00:03
ATM Loss of Cell Delineation:   2401   87   0   0:02:16
DSL Link Retrains:   4   0   0   13:55:34
DSL Training Errors:   406   0   0   3 days 18:38:15
DSL Training Timeouts:   0   0   0   0:00:00
DSL Loss of Framing Failures:   6   0   0   13:55:34
DSL Loss of Signal Failures:   6   0   0   13:55:34
DSL Loss of Power Failures:   0   0   0   0:00:00
DSL Loss of Margin Failures:   6   0   0   13:55:34
DSL Cumulative Errored Seconds:   120604   9764   78   0:00:00
DSL Severely Errored Seconds:   11   0   0   13:55:34
DSL Corrected Blocks:   1081319   63379   438   0:00:00
DSL Uncorrected Blocks:   131676   10653   83   0:00:00
ISP Connection Establishment:   5   5   5   416:22:53

Rik · « **Reply #80 on:** Aug 16, 2011, 08:22:27 »

I think that's as good as it's going to get.

pilgrimkenna · « **Reply #81 on:** Aug 22, 2011, 20:47:56 »

incidentally, i have only just managed to test using speedtester

and the following came back

i guess i should be grateful i now have a v stable connection.

Test1 comprises of two tests

1. Best Effort Test: -provides background information.

Download Speed
303 Kbps

0 Kbps   500 Kbps
Max Achievable Speed

Download speedachieved during the test was - 303 Kbps
For your connection, the acceptable range of speeds is 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :512 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps

2. Upstream Test: -provides background information.

Upload Speed
356 Kbps

0 Kbps   448 Kbps
Max Achievable Speed

>Upload speed achieved during the test was - 356 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Steve · « **Reply #82 on:** Aug 22, 2011, 20:54:45 »

It slow and stable,although we've seen in the last couple of years small companies taking an interest in rural broadband,in one instance the whole community got together and employed a company to install a fibre system.

pilgrimkenna · « **Reply #83 on:** Aug 22, 2011, 20:56:53 »

i live in hope i guess.

Steve · « **Reply #84 on:** Aug 22, 2011, 21:01:47 »

Here's one link http://www.rutlandtelecom.co.uk/

pilgrimkenna · « **Reply #85 on:** Aug 01, 2012, 21:16:11 »

hi. thought i would check back and report on my stats.

more out of interest.

the line has not dropped out for nearly a year. before this router drop outs were frequent. not sure on speed still or if anything can be done in that respect??

heres my stats

DSL Line (Wire Pair):   Line 1 (inner pair)
Protocol:   G.DMT Annex A
Downstream Rate:   576 kbps
Upstream Rate:   448 kbps
Channel:   Interleaved
Current Noise Margin:   12.0 dB (Downstream) 10.0 dB (Upstream)
Current Attenuation:   63.0 dB (Downstream) 31.5 dB (Upstream)
Current Output Power:   15.3 dBm (Downstream) 12.5 dBm (Upstream)
DSLAM Vendor Information:   Country: {0xB5} Vendor: {TSTC} Specific: {0x1005}
PVC Info:   0/38

what you make of it?

thanks

pilgrimkenna · « **Reply #86 on:** Aug 01, 2012, 21:24:26 »

test shows dl 522 mbps ul 36.13 and ping 19