I'm an IDNET customer who has seen my download/sync speed decrease significantly over the last 2 months. I've never has a brilliant speed due to the distance from the exchange, but for the last 18months or so, this has been a steady 1.2mb/s. Since December however, this has crashed to 300kb/s. In todays age of content rich websites with large hi-res pictures and flash components, this means the internet is now unusable in my house.
I've complained to IDNet on a number of occasions and they reset the SNR at the exchange, and while this improves speed for an hour or two, it quickly declines backdown again.
I've also done everything support have suggested.
- The router is now connnected to the master test socket
- The router is away from electrical components
- Removed any extension wiring
- Fitted a IPlate
My neighour. Immediate neighbour this is, less than 10ft from my house, is with BT. Again while his speed is not brilliant, he gets 1.6mb, and has not seen a decline that i have.
IDNET now want to charge me £170 to arrange an engineer visit to fix what is clearly a problem with my connection. I find this scandelous. Quite simply they are not really interested. They tell me they cannot control my connection speed, and that it is due to factors outside of their control. They cannot explain why a house 10ft away gets 3-5 times the speed i get.
I'm now fed up with them, and want out. I've requested my MAC from them, and will look for alternative options.
Anyone any final suggestions?
PS - Anyone any experience of using mobile broadband connected to a wifi router (e.g. 3's MiFi) for home use?